3rd Line Support Engineer, Windows

We deliver comprehensive IT solutions that keep your business connected, secure, and future-ready. Our team provides hands-on support and strategic guidance across modern workplace solutions, cloud services, and cybersecurity. Working with leading technology partners like Microsoft, we ensure you have access to the best tools and expertise for your business needs. As an independent managed service provider, we are committed to helping businesses thrive, we value expertise, innovation, and a genuine desire to make a difference Act as the final technical escalation point, assisting with complex IT issues. Support server infrastructure, networking, and cloud-based services. Work closely with 1st and 2nd line support teams, providing mentorship and technical guidance. Ensure timely resolution of critical IT service requests. Proven 3rd line technical support experience in IT. Strong expertise in Windows Server, Active Directory, Networking (TCP/IP, DNS, DHCP, VPNs), and Cloud Services (Azure, Microsoft 365). Relevant certifications (Microsoft, Cisco, ITIL or CompTIA) are a plus. Minimum of 5 years\’ experience in 3rd Line IT Support, acting as a point of technical escalation in a Managed Service Provider (MSP) environment. Expert-level proficiency in IT systems administration, including: Windows Server (2016, 2019, 2022) – Active Directory, Group Policy, DNS, DHCP. Cloud Platforms – Microsoft 365, Azure, Intune, Exchange Online. Advanced Networking – Firewalls, VPNs, VLANs, TCP/IP, DNS, DHCP, SD-WAN, Wi-Fi security. Scripting & Automation – PowerShell, Bash, Python (preferred). Microsoft Certified: AZ-104 (Azure Administrator), MS-900 (Microsoft 365 Fundamentals). Cisco Certified: CCNA, CCNP (Enterprise or Security). Network+, Security+, Cloud+. ITIL Foundation – IT Service Management best practices. Apply now for an immediate interview.