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- Tasks: Answer calls, book appointments, and provide a warm welcome to pet owners.
- Company: Join CVS, a leading veterinary services provider passionate about pets.
- Benefits: Generous leave, staff discounts, and mental health support.
- Why this job: Make a difference in the lives of pets and their owners every day.
- Qualifications: Previous receptionist experience is essential; veterinary experience is a bonus.
- Other info: Clear career pathway for growth and development within the company.
The predicted salary is between 12 - 12 £ per hour.
Are you passionate about making pets a priority? Here at CVS, so are we! We are seeking an enthusiastic individual with a passion for animals to join us as a Veterinary Receptionist at Nine Mile Veterinary Hospital.
Location: 177 Nine Mile Ride, Wokingham RG40 4JD
Contract: Permanent
Hours: 33
Shift Pattern: to be advised: to cover five days a week, starting at 8am or finishing at 7pm and 1 in 4 Saturday mornings
About the role:
- Answering phones and booking appointments
- Responding to queries via phone, in person and email
- Registering new clients
- Completing insurance forms
- Dispensing medications
- Taking payments
- Providing a warm and welcoming experience to our clients arriving at the practice
What we're looking for in our Veterinary Receptionist:
- Previous Receptionist experience is essential, veterinary experience is a plus!
- Resilient with the ability to cope with potentially distressing and emotional situations
- An excellent communicator with strong empathy
- Excellent customer service skills and experience in dealing with members of the public
- A positive attitude and excellent teamwork skills
- Proficiency in Microsoft Office and other database management and operating systems
What we can offer you:
- Salary in line with the National Minimum Wage (as of 1 April 2025)
- Generous annual leave entitlement of 5 weeks per year plus Bank Holidays (pro rata)
- Supportive and collaborative team environment
- Staff discount scheme on Veterinary bills and products
- Employee Assistance Programme and access to over 400 Mental Health First-Aiders and lots more!
Our new Receptionist Careers Pathway offers a clear, structured route for receptionists to develop their skills and advance within CVS. Through a range of courses, it equips individuals and teams with the knowledge and confidence to deliver exceptional client service and grow their careers with us.
Unfortunately, we are unable to accept and progress applications from candidates without the Right to Work in the UK as we cannot provide visa sponsorship, due to our clinical support roles not meeting the criteria set out by the Home Office to be eligible.
CVS is committed to being a fully inclusive place to work where all our colleagues are encouraged and supported to be themselves, where difference is celebrated and where everyone feels able to deliver their best. We are also determined to build a workforce that is more representative of our diverse communities and the people we provide our services to.
To apply for this position please click the 'Apply Now' button below.
Receptionist in Wokingham employer: Nine Mile Veterinary Hospital (Wokingham)
Contact Detail:
Nine Mile Veterinary Hospital (Wokingham) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist in Wokingham
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on CVS and their values. This will help you connect with the team and show that you're genuinely interested in making pets a priority.
✨Tip Number 2
Practice your communication skills! As a Veterinary Receptionist, you'll need to be an excellent communicator. Try role-playing common scenarios with a friend to boost your confidence and refine your responses.
✨Tip Number 3
Show off your empathy! During the interview, share examples of how you've handled emotional situations in the past. This will demonstrate your ability to provide a warm and welcoming experience for clients.
✨Tip Number 4
Apply through our website! It’s the easiest way to ensure your application gets noticed. Plus, it shows that you're proactive and ready to join our supportive team at CVS.
We think you need these skills to ace Receptionist in Wokingham
Some tips for your application 🫡
Show Your Passion for Pets: When writing your application, let your love for animals shine through! Mention any relevant experiences you have with pets or in a veterinary setting to show us that you're the right fit for our team.
Tailor Your CV: Make sure your CV is tailored to the role of a Veterinary Receptionist. Highlight your previous receptionist experience and any customer service skills that align with what we're looking for. We want to see how you can bring value to our practice!
Be Personable: In your cover letter, adopt a warm and friendly tone. We’re all about providing a welcoming experience for our clients, so showing your personality can help us see how you'd fit into our team culture.
Apply Through Our Website: Don’t forget to apply through our website! It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we offer at CVS.
How to prepare for a job interview at Nine Mile Veterinary Hospital (Wokingham)
✨Know Your Stuff About Pets
Brush up on your knowledge about common pets and their needs. Being able to chat about different breeds, health issues, or even pet care tips can show your passion for animals and make you stand out as a candidate.
✨Practice Your Communication Skills
As a Veterinary Receptionist, you'll need to communicate effectively with clients who may be stressed about their pets. Practise answering common questions and handling difficult situations calmly. Role-playing with a friend can help you feel more prepared.
✨Showcase Your Customer Service Experience
Think of specific examples from your previous roles where you provided excellent customer service. Be ready to share these stories during the interview to demonstrate your skills and how you can create a warm and welcoming environment for clients.
✨Familiarise Yourself with the Role
Take some time to understand the day-to-day duties of a Veterinary Receptionist. Knowing what to expect will not only help you answer questions confidently but also show your genuine interest in the position and the company.