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For Companies At a Glance
- Tasks: Provide 1st and 2nd line IT support in a dynamic banking environment.
- Company: Join a stable financial services company with a focus on IT excellence.
- Benefits: Gain hands-on experience with top technologies and flexible working hours.
- Why this job: Kickstart your career in banking while developing valuable IT skills.
- Qualifications: Experience in service desk roles and knowledge of Microsoft 365 and networking.
- Other info: Full-time, office-based role in the heart of London with great growth potential.
The predicted salary is between 30000 - 40000 £ per year.
We’re hiring an IT Support Analyst to deliver VIP deskside/onsite 1st and 2nd line support across an established/stable financial services environment within an ITIL framework. You’ll be hands-on with troubleshooting, user support, and system administration while gaining exposure to technologies like Active Directory, SCCM, ServiceNow, Microsoft 365, and basic networking as part of the Service Desk Support team.
Day to Day
- Providing responsive 1st line support to end users
- Troubleshooting hardware, software, and network issues
- Managing and updating tickets via ServiceNow
- Supporting AD, Exchange, and Microsoft 365
- Assisting with device builds, deployments, and IT admin tasks such as password reset, upgrades, voice and mobile phones.
Requirement
- Experience in a service desk or desktop support role with clear 2nd line exposure
- Strong experience supporting Microsoft 365 and Windows environments
- Solid hands-on knowledge of Active Directory and Exchange
- Experience working with ticketing systems in ITIL-based environments
- Good understanding of networking fundamentals (DNS, DHCP, VPNs, Wi-Fi)
Working pattern
- Full-time, 12-month fixed-term contract
- Monday–Friday core hours with flexibility for early/late shifts
- Predominantly office-based (City of London)
Important notes
- Full UK Right to Work required (no sponsorship now or in the future)
Apply directly or message me for a confidential discussion.
Service Desk Analyst (1st / 2nd Line) | Onsite | Banking in City of London employer: NINE by SATIGO
Contact Detail:
NINE by SATIGO Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Analyst (1st / 2nd Line) | Onsite | Banking in City of London
✨Tip Number 1
Network, network, network! Reach out to people in the banking and IT support sectors. Use LinkedIn to connect with professionals and join relevant groups. You never know when a casual chat could lead to a job opportunity!
✨Tip Number 2
Prepare for interviews by brushing up on your technical skills. Make sure you can confidently discuss your experience with Microsoft 365, Active Directory, and troubleshooting techniques. Practice common interview questions related to service desk roles to stand out.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Be ready to share specific examples of how you've tackled issues in previous roles. This will demonstrate your hands-on experience and ability to thrive in a fast-paced environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, if you have any questions, feel free to reach out for a confidential chat. We’re here to help you land that Service Desk Analyst role!
We think you need these skills to ace Service Desk Analyst (1st / 2nd Line) | Onsite | Banking in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Desk Analyst role. Highlight your experience with Microsoft 365, Active Directory, and any ticketing systems you've used. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how your background makes you a great fit for our team. Keep it concise but engaging – we love a good story!
Show Off Your Troubleshooting Skills: In your application, mention specific examples of how you've tackled hardware or software issues in the past. We’re keen to see your problem-solving skills in action, so don’t hold back on the details!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re serious about joining our awesome team!
How to prepare for a job interview at NINE by SATIGO
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365, Active Directory, and basic networking concepts. Be ready to discuss how you've used these technologies in past roles, as this will show your practical experience and understanding.
✨Familiarise Yourself with ITIL Framework
Since the role involves working within an ITIL framework, it’s crucial to understand its principles. Be prepared to talk about how you've applied ITIL practices in your previous jobs, especially in ticket management and service delivery.
✨Practice Troubleshooting Scenarios
Expect to face some troubleshooting scenarios during the interview. Practise common hardware and software issues you might encounter in a banking environment, and be ready to explain your thought process in resolving them.
✨Showcase Your Customer Service Skills
As a Service Desk Analyst, you'll be interacting with VIP users. Highlight your experience in providing excellent customer support, and share examples of how you've handled difficult situations or resolved user issues effectively.