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- Tasks: Resolve complex technical issues and support users in a fast-paced financial services environment.
- Company: Join a leading global financial services organisation in the heart of London.
- Benefits: Flexible working hours, competitive salary, and opportunities for professional growth.
- Why this job: Make a real impact by supporting senior stakeholders and enhancing user experience.
- Qualifications: Experience in service desk roles with strong Microsoft 365 and Windows support skills.
- Other info: Dynamic office environment with potential for career advancement and immediate start.
The predicted salary is between 36000 - 60000 £ per year.
Financial Services experience is mandatory. We’re supporting a global financial services organisation in the City of London that is looking to appoint an experienced 2nd Line Service Desk Analyst on a 12-month fixed-term contract. This role sits within a mature, highly regulated IT environment supporting over 200 users across front-office, middle-office, and corporate functions.
You’ll handle complex technical issues, act as an escalation point from 1st line, and work closely with infrastructure, security, and third-party vendors in a high-availability financial services setting.
Role:- Acting as an escalation point for complex 2nd line incidents and service requests
- Diagnosing and resolving advanced desktop, application, and connectivity issues
- Supporting a Microsoft-centric environment including Windows 11, Microsoft 365, Exchange, Outlook, Word, and Excel
- Managing Active Directory (user accounts, groups, permissions, GPO exposure)
- Device build, configuration, and deployment using SCCM
- Supporting identity, access management, and security-driven processes in a regulated environment
- Working closely with infrastructure, network, and security teams to resolve root causes
- Managing incidents and requests through an ITIL-aligned service desk system (e.g. ServiceNow)
- Supporting change management, asset management, and audit-driven IT processes
- Providing high-quality onsite and remote support to senior stakeholders in a professional, calm manner
- Experience in a service desk or desktop support role with clear 2nd line exposure
- Strong experience supporting Microsoft 365 and Windows environments
- Solid hands-on knowledge of Active Directory and Exchange
- Experience working with ticketing systems in ITIL-based environments
- Good understanding of networking fundamentals (DNS, DHCP, VPNs, Wi‑Fi)
- Comfortable supporting users in a financial services or other highly regulated environment
- Confident communicator able to deal with senior business users under pressure
- Relevant certifications such as CompTIA A+, ITIL, or Microsoft certifications are beneficial but not essential.
- Monday–Friday core hours with flexibility for early/late shifts
- Predominantly office‑based (City of London)
- Occasional out-of-hours or weekend support (TOIL provided)
- Full UK Right to Work required (no sponsorship now or in the future)
- Immediate starters or short‑notice candidates preferred
Apply directly or message me for a confidential discussion.
1st & 2nd Line Service Desk Analyst – Financial Services in City of London employer: NINE by SATIGO
Contact Detail:
NINE by SATIGO Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st & 2nd Line Service Desk Analyst – Financial Services in City of London
✨Tip Number 1
Network like a pro! Reach out to your connections in the financial services sector and let them know you're on the hunt for a 2nd Line Service Desk Analyst role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those tricky technical questions! Brush up on your knowledge of Microsoft 365, Active Directory, and networking fundamentals. We want you to feel confident when discussing your experience with complex issues during interviews.
✨Tip Number 3
Showcase your soft skills! In a high-pressure environment like financial services, being able to communicate effectively with senior stakeholders is key. Practice articulating your thoughts clearly and calmly, especially when under pressure.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love hearing from candidates who are genuinely interested in joining our team!
We think you need these skills to ace 1st & 2nd Line Service Desk Analyst – Financial Services in City of London
Some tips for your application 🫡
Show Off Your Financial Services Experience: Make sure to highlight your experience in financial services right from the get-go. We want to see how your background aligns with the role, so don’t hold back on those relevant details!
Tailor Your Application: Take a moment to customise your CV and cover letter for this specific role. Mention your hands-on experience with Microsoft 365, Active Directory, and any ITIL-based systems you've worked with. We love seeing how you fit into our world!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, especially when it comes to your technical skills and experiences. Avoid jargon unless it’s relevant to the role!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at NINE by SATIGO
✨Know Your Financial Services
Since financial services experience is mandatory, make sure you brush up on industry-specific terminology and regulations. Familiarise yourself with the company's role in the market and any recent news that might affect their operations.
✨Showcase Your Technical Skills
Be prepared to discuss your hands-on experience with Microsoft 365, Windows environments, and Active Directory. Have specific examples ready that demonstrate how you've resolved complex technical issues in previous roles, especially in a regulated environment.
✨Communicate Confidently
As you'll be dealing with senior stakeholders, practice articulating your thoughts clearly and calmly under pressure. Use role-play scenarios to simulate high-stress situations and refine your communication style.
✨Familiarise Yourself with ITIL Practices
Since the role involves managing incidents through an ITIL-aligned service desk system, ensure you understand ITIL principles. Be ready to discuss how you've applied these practices in past roles, particularly in ticketing systems like ServiceNow.