At a Glance
- Tasks: Provide administrative support to enhance patient care and experience.
- Company: Nimbuscare, a socially driven NHS organisation focused on improving healthcare.
- Benefits: Flexible working hours, supportive team environment, and commitment to professional development.
- Other info: Part-time role with opportunities for growth in a dynamic healthcare setting.
- Why this job: Make a real difference in patient care while gaining valuable experience in healthcare.
- Qualifications: Experience with SystmOne and strong communication skills required.
The predicted salary is between 21150 - 25850 £ per year.
To provide efficient and effective administrative support to the Clinical Services and Urgent Care directorates to enable them to meet the health needs of patients, ensuring a high standard of care is delivered. To work collaboratively across directorates providing support as required and to contribute towards a positive patient experience.
Working Hours
This role is for 22.5 hours/3 days per week. Fridays are mandatory, and the other two days can be flexible. Working hours can be any of the following: 09:00 - 17:00, 09:30 - 17:30, 10:00 - 18:00.
Please note: We are unable to offer visa sponsorship for this role.
Main duties of the job
- Provide administrative support undertaking tasks and referrals on SystmOne clinical system and clinical coding.
- Act as a point of contact for patients and healthcare professionals.
- Communicate with patients over the phone in a professional manner creating a positive patient experience.
- Accurately record patient details on SystmOne clinical system, ensuring good attention to detail.
- Take responsibility for any patient enquiry and follow through to conclusion.
- Deal with patient information in a confidential manner.
- Work both independently and as part of a team in a busy office environment.
- Accurately book appointments as required, ensuring patients are fully aware of full details and expectations and follow-up where necessary.
- Efficiently and accurately retrieve information via all the clinical systems following appropriate Nimbuscare policies and procedures.
- Effectively communicate information to the team in a clear, concise, and timely manner supporting them to make fully informed decisions regarding patient care.
- Deal with administration requests from colleagues and other members of the wider team as appropriate.
- Take full responsibility for administrative areas of work assigned to you.
- Work flexibly to help meet the needs of Clinical Services and Urgent Care teams.
About us
Nimbuscare is a not-for-profit, socially driven organisation within the NHS family. We are collaborative, agile and innovative at our core, working with partners across the system to remove complexity, inspire trust and create person-centred solutions that make healthcare better for everyone.
What we do?
We work towards making a complex system simpler, creating better, more seamless care closer to home.
How we do it?
By collaborating closely with GP Members, Patient Safety Partners and wider health and care organisations, combining shared insight and expertise to improve outcomes for local people.
As a Disability Confident Committed employer, disabled applicants who meet the essential criteria for this job are guaranteed an interview.
Job responsibilities
Please see supporting documents for the full job description and detailed role information attached.
Person Specification
Experience
- Experience of working within the NHS or general practice.
- Experience in working with SystmOne.
- Experience in processing referrals and use of Gateway.
- Competent in the use of Microsoft Applications.
- Excellent written and verbal communication skills at all levels.
- Able to work well under pressure and work to a deadline.
- Able to work as part of a team.
- Able to use own initiative.
- Be self-motivated with a can-do attitude.
- Able to listen and empathise.
- Hard working and willing.
- Flexible and adaptable, able to work according to changing priorities.
- Commitment to professional/personal development.
Qualifications
- Minimum level 2 Maths and English or equivalent experience (GCSE Grade C or Grade 4 or above).
- Ability to work to high standards of accuracy.
- Excellent attention to detail.
- Good numeracy, administrative and organisational skills.
- Excellent written and verbal communication skills.
- Understand and observe strict confidentiality.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Care Coordinator - Service Delivery in York employer: Nimbuscare
Nimbuscare in York is an exceptional employer, offering a supportive work culture that prioritises employee well-being and professional development. As a Community Frailty Nurse Team Lead, you will have the opportunity to lead a dedicated team while engaging in meaningful work that directly impacts the health of the community. With a focus on collaboration and innovation, Nimbuscare provides a unique environment for nurses to thrive and grow in their careers.
StudySmarter Expert Advice🤫
We think this is how you could land Care Coordinator - Service Delivery in York
✨Dive into Professional Networks
Check out local professional associations in health sciences. They often host networking events where you can meet people already working in the field and may even hear about part-time opportunities before they’re advertised!
✨Tap into Your University’s Career Services
If you’re still studying or recently graduated, don’t forget to make the most of your university’s career services. They frequently post part-time openings and may even know of some tailored for health sciences students.
✨Volunteer for Extra Experience
Consider volunteering at healthcare facilities or community health organisations. It’s a great way to gain relevant experience, build your network, and may lead directly to part-time job offers. Plus, it looks fantastic on your CV!
✨Search for Local Job Boards
Keep an eye on local job boards and websites specific to healthcare administration in your area. Sites filled with local job openings can offer part-time positions that might fly under the radar but could be perfect for you to jump into!
We think you need these skills to ace Care Coordinator - Service Delivery in York
Some tips for your application 🫡
Tailor Your CV to the Health Sciences Field:When you're applying for a part-time role in health sciences administration at Nimbuscare, make sure your CV highlights relevant experience in the healthcare sector. Include any internships or volunteer work in health settings, and showcase skills like organisation, communication, and familiarity with healthcare regulations. This will help us see how you fit into the team right from the get-go!
Highlight Your Administrative Skills:In the health sciences arena, administrative skills are crucial. Make sure to showcase experiences where you managed schedules, maintained records, or supported healthcare professionals in their tasks. Be specific about the tools and tools or software you’ve used, as this can set you apart from other candidates.
Emphasise Your Learning Mindset:For a part-time role like this, we’re looking for someone eager to learn and grow. Your cover letter is the perfect place to express your motivation for getting into health sciences administration. Share your career goals and what excites you about this field—passion often makes a lasting impression!
Apply Through Our Website!:Don't forget to complete your application through our website. It’s the easiest way for us to track your application and ensures you get all the relevant updates. Plus, we’ve streamlined the process to make it as smooth as possible—you've got this!
How to prepare for a job interview at Nimbuscare
✨Show Off Your Organisation Skills
In health sciences administration, being organised is key! Be ready to discuss how you manage multiple tasks and prioritise your work. Maybe share a story from your past where you successfully managed a heavy workload or improved a process – it’ll show how you can handle the part-time role effectively at Nimbuscare.
✨Brush Up on Relevant Software
You’ll likely be using specific health administration software, so get familiar with tools like Electronic Health Records (EHR) systems or practice management software. If you’ve had experience with any of these, be sure to highlight that during your interview, it’ll set you apart from other candidates.
✨Display Your Flexibility and Availability
Since this is a part-time role, be prepared to discuss your availability and how you plan to manage your time effectively. It’s crucial for employers to see that you're flexible and can fit into their schedule – be proactive in demonstrating your readiness to adapt to their needs at Nimbuscare.
✨Highlight Your Passion for Healthcare
Express your genuine interest in health sciences and how you want to contribute to the wellbeing of the community. Sharing a personal story or motivation that led you to apply for this specific role at Nimbuscare can really resonate with interviewers and show your commitment to the field.
