Receptionist

The role of the Receptionist is to provide a friendly and efficient reception and admin support service for the Acomb Garth Community Health Care Centre and Askham Bar Community Centre. You will ensure an efficient and professional reception provision and will work as part of the wider team to ensure a positive patient experience.

Main duties of the job:

• Providing a reception service for the centre
• Interacting and communicating with patients, clinicians and other staff; this may involve re-booking appointments, providing advice and assistance
• Computer data entry/data allocation and collation; processing and recording information
• Filing and retrieving paperwork both manually and electronically
• Participate in meetings as required
• Escalation of issues to General Manager if required e.g. facilities, H & S
• Provide administrative cover in the event of holiday and sickness
• Manage and prioritise own workload
• Recognise and work within own competence
• To provide and receive routine information verbally or electronically to inform work colleagues and key stakeholders
• To demonstrate a competent level of interpersonal skills when providing information
• Provide payroll support with invoice processing
• Provide administrative support with monthly reporting submissions
• Support with rota fill / clinical staffing where appropriate

About us:

Nimbuscare is a not-for-profit organisation that aims to be a collaborative and agile provider that cares for its people and patients. Nimbuscare is based in York and is owned by all the practices in the city, however we deliver services over a wider footprint. We deliver Urgent Care services in collaboration with the hospital and GP practices in York, Scarborough, Whitby, Malton and Selby. We also provide community-based frailty care, which focuses on treating people in the community where we can. We are committed to contributing towards a better NHS based on equity, fairness, innovation, collaboration and quality.

Job responsibilities:

Duties may vary from time to time under the direction of the General Manager, dependent on current and evolving Nimbuscare contracts - but these will include:

• Maintain ethos and culture of Nimbuscare Limited.
• Positively promote Nimbuscare Limited both in and out of the workplace
• Attend educational and staff meetings as requested.
• To support the introduction of new working processes to optimise quality.
• To build and maintain relationships with relevant personnel

Learning and development:

You will participate in any training programme implemented by Nimbuscare Limited as part of this employment, such training to include:

• Participation in individual performance reviews, including maintaining a record of own personal and/or professional development.
• Make effective use of learning opportunities within and outside the workplace
• Undertake mandatory and statutory training as required.
• Work as an effective and responsible team member, supporting others and exploring the mechanisms to develop new ways of working.
• Accept delegation from senior staff, prioritise own workload and ensure effective time management strategies are embedded in own practice.
• Participate in team activities that create opportunities to improve patient care.
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team's performance.

Confidentiality:

To understand and be aware of the confidentiality of information gained during the course of your duties, which may include access to personal information relating to clients, patients and members of staff. It is expected that you understand the importance of treating information in a discreet and confidential manner.

Health & Safety:

Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks. Making effective use of training to update knowledge and skills. Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards. Reporting potential risks within Acomb Garth identified.

Equality and Diversity:

To actively support equality, diversity and inclusion and ensure that all work colleagues, patients and staff are valued and treated with dignity and respect.

Quality:

Alert other team members to issues of quality and risk. Assess own performance and take accountability for own actions, either directly or under supervision. Effectively manage own time, workload and resources. Work within own limitations and experience. Be aware of and co-operate with audit. Work effectively with individuals in other agencies to meet patients needs. Portray a professional image at all times.

Communication:

Communicate effectively with colleagues, patients and external parties. Recognise and have awareness of peoples needs for alternative methods of communication and respond accordingly.

Other:

This job description is neither exhaustive nor exclusive and will be reviewed periodically in conjunction with you. You are required to carry out any duties that may reasonably be requested by the General Manager.

Person Specification:

Experience:

• Good written and verbal communication skills
• Able to work well under pressure
• Able to work as part of a team
• Able to listen and empathise
• Hard working and willing

Qualifications:

• Minimum level 2 Maths and English or equivalent (GCSE Grade C or Grade 4 or above)
• 6 months minimum experience in a similar role
• Experience in working with SystmOne
• Able to use Microsoft Office Word, Excel and Outlook
• Understand and observe strict confidentiality
• Experience of working within the NHS or general practice

Other:

• Ability to travel across various sites when required.

Disclosure and Barring Service Check:

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.