At a Glance
- Tasks: Be the friendly face of Nimbuscare, welcoming patients and ensuring a smooth reception experience.
- Company: Join a not-for-profit organisation dedicated to community health and patient care.
- Benefits: Gain valuable experience in healthcare, with opportunities for personal growth and development.
- Other info: Dynamic role with a focus on equality and diversity in the workplace.
- Why this job: Make a real difference in patients' lives while working in a supportive team environment.
- Qualifications: Strong interpersonal skills and a passion for helping others.
The predicted salary is between 30000 - 42000 £ per year.
Bank Receptionist (Whitby Hospital Extended Access Service)
Whitby Hospital, Springhill, Whitby, YO21 1DP
Job Summary
This is an exciting opportunity to join the Nimbuscare team in the role of Receptionist to support the delivery of the Extended Access service at Whitby Hospital on behalf of the Whitby Coast and Moors Primary Care Network. You will be the first point of contact for patients, arriving for a face‑to‑face appointment, and will be friendly and welcoming. You will ensure an efficient and professional reception provision and work to ensure a positive patient experience.
Main Duties and Responsibilities
- Act as the main point of contact for patients and visitors arriving.
- Report and action facility issues and faults where required.
- Escalate health and safety and facility issues where appropriate.
- Support the clinical teams with basic requests.
- Manage the waiting room area while patients wait to be seen.
- Interact with patients to provide information, signposting, and advice.
- Demonstrate a competent level of interpersonal skills.
- Manage and prioritise own workload.
- Ensure the clinical rooms are stocked where appropriate.
- Any other duties as directed.
- Complete administrative tasks as directed.
Qualifications
- Minimum Level 2 Maths and English or equivalent (GCSE Grade C or Grade 4 or above).
- 6 months minimum experience in a similar role.
- Able to use Microsoft Office Word, Excel, and Outlook.
- Understand and observe strict confidentiality.
- Experience working within the NHS or general practice.
- Experience with SystmOne.
Additional Experience and Skills
- Ability to travel across various sites when required.
- Good written and verbal communication skills.
- Able to work well under pressure.
- Able to work as part of a team.
- Able to listen and empathise.
- Hard working and willing.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires a submission for Disclosure to the Disclosure and Barring Service to check for any previous criminal convictions.
Equal Opportunities
We welcome applications from everyone and work to promote an inclusive, supportive culture that values and celebrates our differences. As a Disability Confident Committed employer, disabled applicants who meet the essential criteria for this job are guaranteed an interview.
Bank Receptionist (Whitby Hospital Extended Access Service) employer: Nimbuscare Ltd
Nimbuscare is an exceptional employer, offering a supportive and inclusive work culture that prioritises the well-being of both employees and patients. As a Bank Receptionist at Whitby Hospital, you will enjoy opportunities for personal growth while being part of a dedicated team that values collaboration and innovation in healthcare delivery. With a commitment to equity and diversity, Nimbuscare fosters an environment where every employee can thrive and contribute meaningfully to the community.
StudySmarter Expert Advice🤫
We think this is how you could land Bank Receptionist (Whitby Hospital Extended Access Service)
✨Tip Number 1
Get to know the Nimbuscare team and their values! Research the organisation and understand their mission. This will help you connect with them during your interview and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your interpersonal skills! As a Bank Receptionist, you'll be the first point of contact for patients. Role-play common scenarios with friends or family to boost your confidence and ensure you can handle any situation with a friendly smile.
✨Tip Number 3
Prepare questions to ask during your interview. This shows you're engaged and eager to learn more about the role and the team. Think about what you want to know regarding patient interactions or how the team collaborates.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to explore other roles within Nimbuscare that might suit you even better!
We think you need these skills to ace Bank Receptionist (Whitby Hospital Extended Access Service)
Some tips for your application 🫡
Be Yourself:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and how you can contribute to our team at Nimbuscare.
Tailor Your Application:Make sure to customise your application to highlight your relevant skills and experiences. Mention specific responsibilities from the job description that resonate with you, like managing patient interactions or supporting clinical teams.
Keep It Professional:While we love a friendly tone, remember to keep your application professional. Use clear language, check your spelling and grammar, and ensure it’s well-structured. This shows us you’re serious about joining our team!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role and our values there!
How to prepare for a job interview at Nimbuscare Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Bank Receptionist at Nimbuscare. Familiarise yourself with their mission and values, especially how they aim to provide a positive patient experience. This will help you tailor your answers to show that you're the perfect fit for their team.
✨Showcase Your Interpersonal Skills
As the first point of contact for patients, it's crucial to demonstrate your interpersonal skills during the interview. Prepare examples of how you've effectively communicated with others in previous roles. Think about times when you’ve handled difficult situations or provided excellent customer service, as these will resonate well with the interviewers.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities and how you handle various situations. For instance, think about how you would manage a busy waiting room or deal with a patient who is upset. Practising these scenarios can help you respond confidently and show that you can think on your feet.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the role and the team. This shows your genuine interest in the position and helps you gauge if Nimbuscare is the right fit for you. Consider asking about their approach to patient care or how they support their staff in delivering high-quality services.
