Health Support Worker

Job summary

Join us at the Community Frailty Hub, where we are committed to providing integrated neighbourhood-based care to support patients to live well in their own homes for longer. This is an exciting opportunity to be part of our supportive, forward-thinking team delivering high quality person centred, patient led care for people living with frailty in York.

Driving Licence and access to your own vehicle for work are essential for this role.

Please be aware we can not offer sponsorship at this time.

Nimbuscare is a GP-led provider organisation delivering urgent care, community services and neighbourhood-based models of care across Yorkshire. We exist to improve patient outcomes, reduce health inequalities and support the sustainability of primary and community care through collaboration, innovation and strong system partnerships.

Working as part of the multidisciplinary team, the post holder may work independently within an agreed scope of practice, enabling and monitoring patients, identifying early signs of deterioration, escalating concerns appropriately and maintain accurate documentation.

Providing care, support and reablement for patients living with frailty in the community to allow then to live safely, as independently within their own homes.

The role includes a comprehensive and mandatory training in core skills such as safeguarding, communication and infection control.

Please read the full job description attached.

Main duties of the job

• Accountable for the delivery of efficient and appropriate care in accordance with relevant standards, guidelines and codes of conduct under the guidance of clinical staff.
• To perform first visit assessments of patients in their own home following referral and assessment from a clinician. To update pre-visit summary and lone working questionnaire as appropriate.
• To facilitate care and support as appropriate.
• Encourage patient engagement to meet their goals and objectives as set out in a person-centered care plan.
• To work as part of the Frailty Hub signposting to referral pathways within the MDT.
• Support patients to complete home exercise programmes as advised by the therapy team.
• Ensure patients comfort, safety, and dignity always, respecting privacy and always ensuring confidentiality.
• Ensure all care and support is focused on promoting independence.
• To maintain written records on System One and other related information as required and report all changes in the patients condition to the Team in an accurate and timely manner.
• To assist and support patients and carers as appropriate. To assist patients with their activities of living, including prompting and administrating medication (in line with training, competency and agreed protocols), diet, maintaining personal hygiene, assessing and using toilet facilities as appropriate.
• To always respect the privacy and dignity of the patient, ensuring confidentiality.
• Planned and Unplanned Cover: To contribute to maintaining the safe level of service delivery.
• To effectively, efficiently and appropriately acknowledge, signpost and/or handle queries as deemed appropriate and source the appropriate advice.
• Administrative Record Keeping: Responsible for maintaining accurate records / discharging and archiving patients paperwork. Completing Health Support Worker visit data and ensuring this is recorded at the point of patient contact, in an accurate manner.
• Ensuring Healthcare Support colleagues receive accurate patient visit information in a timely manner via updating the pre-visit summary on Systm One and telephone and escalating any concerns to a clinician.
• To perform and record physical observations on patients using the necessary equipment (BP monitor, blood sugar, pulse oximeter) when it is deemed appropriate or when advised to by a clinician.
• To be monitor patients for a change in condition and elevate as appropriate.
• To ensure referrals to other agencies are made appropriately.
• Supporting the protection of children, young people, and adults at risk through compliance with safeguarding procedures and prompt reporting of any concerns.
• To be an example and support junior staff.
• To ensure any CQC requirements and/or documentation for which the post holder is responsible for is completed timely and accurately. To also ensure any procedures and processes applicable to the role are followed timely and accurately.
• To ensure you devote the whole of your time, attention and abilities to your role, our business and its goals.
• Such other duties as may reasonably be delegated from time to time.
• Education and Training:
• In accordance with the concepts of lifelong learning, develop own knowledge and skills and contribute to provide information to others to help their development. This will include:
• Take part in plans for development, learning and performance, including participating in team meetings.
• To attend training offered by York Community Frailty Hub clinical staff to ensure this is up to date.
• Ensure mandatory training is up to date and completed on time.
• Demonstrating to new staff members the skills and activities carried out, including shadowing, home visits and office-based workload.
• Participation in 121, performance review and appraisal.
• Infection Prevention and Control is everyones responsibility; therefore, Nimbuscare is committed to ensuring that all employees work collaboratively to reduce the risk of healthcare associated infection. To achieve this, all staff are expected to comply with Infection Prevention and Control (IPC) Policies, to attend IPC training as part of their induction programme, attend mandatory IPC training or complete the e-learning programme annually and/or complete the workbook, as appropriate to their role.
• To undertake training identified as appropriate/necessary to perform the role.
• Other responsibilities:
• Establish and maintain communication with individuals and groups about difficult or complex matters, overcoming any problems in communication.
• Communicating clearly, concisely and effectively with other team members.
• To develop good communications with the patient and his/her family, passing on all relevant information to the Community Frailty Hub team and other professionals as appropriate, e.g. out of hours GP's.
• To treat all patient information as confidential.
• Risk Management: Although it is essential the post holder can work independently, it is equally important the post holder to access support and advice as appropriate.
• Demonstrate an awareness of the scope / boundaries of their own responsibilities, decision making, skills and knowledge is vital and to assertively and appropriately elevate and/or access support.
• IT Literate: be willing to learn about IT system used in healthcare e.g. SystmOne and Microsoft Applications.
• Customers/ Key Stakeholders
• Supporting the Practice in achieving our Strategic Goals. Examples of the most

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