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- Tasks: Be the friendly face of IT support, solving tech issues and assisting employees daily.
- Company: Join Nimbus, a dynamic team dedicated to enhancing workplace technology experiences.
- Benefits: Enjoy a supportive work environment with opportunities for growth and development.
- Why this job: Make a real difference in people's work lives while honing your tech skills.
- Qualifications: Strong customer service skills and basic IT troubleshooting knowledge required.
- Other info: Work Monday to Friday, 09:00 - 17:00 in Oxford.
The predicted salary is between 28800 - 43200 £ per year.
Join Our Frontline IT Support Team as a Service Desk Analyst! Are you a customer-focused individual with a passion for technology and problem-solving? Do you thrive in a fast-paced environment where you can make a real difference to people's day-to-day work? We're looking for a dedicated and enthusiastic Service Desk Analyst to be the welcoming face and first point of contact for our IT Support Team. You'll be instrumental in ensuring our employees receive timely and effective assistance with their IT needs.
In this crucial role, you will:
- Be the friendly "front-of-house" for IT Support: Greeting employees, understanding their IT issues, and providing a positive initial experience.
- Master Incident Management: Accurately logging and tracking incidents, providing first-line solutions (like password resets), escalating complex issues, and keeping users informed of progress.
- Efficiently Handle Service Requests: Processing requests for hardware, software, and access permissions with speed and accuracy.
- Contribute to Problem Management: Identifying recurring issues, assisting with root cause analysis, and helping to prevent future problems.
- Build and Maintain our Knowledge Base: Documenting solutions and creating helpful resources for both users and the IT team.
- Excel in User Communication: Providing timely updates, clear instructions, and maintaining a professional and empathetic approach.
- Support Monitoring and Reporting: Tracking service desk performance, generating reports, and ensuring SLAs are met.
- Assist with IT Projects: Providing support for testing, user training, and the rollout of new systems.
- Facilitate User Training and Onboarding: Guiding employees on new technologies and assisting with the IT setup for new starters.
- Manage Service Desk Tools: Ensuring our ticketing system is used effectively, utilizing remote support tools, and contributing to our CMDB administration.
- Support Procurement: Assisting with raising and uploading Purchase Orders and Quotes.
What you'll bring:
- A strong customer service orientation and excellent communication skills (both written and verbal).
- A proactive and can-do attitude with a genuine desire to help others.
- Solid understanding of basic IT troubleshooting (e.g., operating systems, applications, hardware).
- Excellent organizational skills and attention to detail.
- The ability to work independently and as part of a collaborative team.
- Experience with ticketing systems is beneficial.
Working Hours: Monday to Friday, 09:00 - 17:00.
Location: Oxford.
Ready to be the vital link between our employees and the IT Support Team? Apply now to join Nimbus and make a significant impact on our daily operations!
Service Desk Analyst employer: nimbus
Contact Detail:
nimbus Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Analyst
✨Tip Number 1
Familiarise yourself with common IT issues and solutions. Understanding basic troubleshooting for operating systems, applications, and hardware will help you stand out during the interview process.
✨Tip Number 2
Brush up on your customer service skills. Since this role is all about being the friendly face of IT support, demonstrating your ability to communicate effectively and empathetically will be key in impressing the hiring team.
✨Tip Number 3
Get comfortable with ticketing systems. If you have experience with any ticketing software, be sure to mention it. If not, consider familiarising yourself with popular tools to show your initiative and readiness to learn.
✨Tip Number 4
Prepare examples of how you've handled IT-related problems in the past. Think of specific situations where you provided solutions or helped others, as these anecdotes can showcase your problem-solving skills and customer focus.
We think you need these skills to ace Service Desk Analyst
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Service Desk Analyst. Familiarise yourself with the tasks mentioned in the job description, such as incident management and user communication.
Tailor Your CV: Highlight your customer service experience and any relevant IT skills in your CV. Make sure to include examples of how you've successfully resolved issues or provided support in previous roles.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and problem-solving. Mention specific experiences that demonstrate your ability to handle IT support tasks and communicate effectively with users.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at nimbus
✨Understand the Role
Before the interview, make sure you thoroughly understand the responsibilities of a Service Desk Analyst. Familiarise yourself with incident management, service requests, and user communication to demonstrate your knowledge during the conversation.
✨Showcase Your Customer Service Skills
Since this role is heavily focused on customer interaction, prepare examples from your past experiences where you provided excellent customer service. Highlight your ability to remain calm under pressure and your proactive approach to solving problems.
✨Familiarise Yourself with IT Troubleshooting
Brush up on basic IT troubleshooting techniques, such as resolving common issues with operating systems and applications. Being able to discuss these topics confidently will show your technical aptitude and readiness for the role.
✨Prepare Questions for the Interviewers
Have a few thoughtful questions ready to ask the interviewers about the team dynamics, tools used, or the company culture. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
