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- Tasks: Be the friendly face of IT support, solving tech issues and assisting employees daily.
- Company: Join Nimbus, a dynamic company dedicated to enhancing employee experiences through technology.
- Benefits: Enjoy a supportive work environment with opportunities for growth and development.
- Why this job: Make a real difference in people's work lives while honing your tech skills in a collaborative team.
- Qualifications: Strong customer service skills, basic IT knowledge, and a proactive attitude are essential.
- Other info: Work Monday to Friday, 09:00 - 17:00, in Oxford. Perfect for tech enthusiasts!
The predicted salary is between 28800 - 43200 £ per year.
Join Our Frontline IT Support Team as a Service Desk Analyst! Are you a customer-focused individual with a passion for technology and problem-solving? Do you thrive in a fast-paced environment where you can make a real difference to people's day-to-day work? We're looking for a dedicated and enthusiastic Service Desk Analyst to be the welcoming face and first point of contact for our IT Support Team. You'll be instrumental in ensuring our employees receive timely and effective assistance with their IT needs.
In this crucial role, you will:
- Be the friendly "front-of-house" for IT Support: Greeting employees, understanding their IT issues, and providing a positive initial experience.
- Master Incident Management: Accurately logging and tracking incidents, providing first-line solutions (like password resets), escalating complex issues, and keeping users informed of progress.
- Efficiently Handle Service Requests: Processing requests for hardware, software, and access permissions with speed and accuracy.
- Contribute to Problem Management: Identifying recurring issues, assisting with root cause analysis, and helping to prevent future problems.
- Build and Maintain our Knowledge Base: Documenting solutions and creating helpful resources for both users and the IT team.
- Excel in User Communication: Providing timely updates, clear instructions, and maintaining a professional and empathetic approach.
- Support Monitoring and Reporting: Tracking service desk performance, generating reports, and ensuring SLAs are met.
- Assist with IT Projects: Providing support for testing, user training, and the rollout of new systems.
- Facilitate User Training and Onboarding: Guiding employees on new technologies and assisting with the IT setup for new starters.
- Manage Service Desk Tools: Ensuring our ticketing system is used effectively, utilizing remote support tools, and contributing to our CMDB administration.
- Support Procurement: Assisting with raising and uploading Purchase Orders and Quotes.
What you'll bring:
- A strong customer service orientation and excellent communication skills (both written and verbal).
- A proactive and can-do attitude with a genuine desire to help others.
- Solid understanding of basic IT troubleshooting (e.g., operating systems, applications, hardware).
- Excellent organizational skills and attention to detail.
- The ability to work independently and as part of a collaborative team.
- Experience with ticketing systems is beneficial.
Working Hours: Monday to Friday, 09:00 - 17:00.
Location: Oxford.
Ready to be the vital link between our employees and the IT Support Team? Apply now to join Nimbus and make a significant impact on our daily operations!
Service Desk Analyst employer: nimbus
Contact Detail:
nimbus Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Analyst
✨Tip Number 1
Familiarise yourself with common IT issues and solutions. Being able to discuss troubleshooting steps or share your experiences with resolving similar problems can really impress during the interview.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've helped others in previous roles. Highlighting your ability to communicate effectively and empathetically will resonate well with us.
✨Tip Number 3
Research our company culture and values. Understanding what we stand for and how we operate will help you align your answers with our expectations during the interview process.
✨Tip Number 4
Be ready to discuss your experience with ticketing systems or any relevant tools. If you have used similar software, be prepared to explain how you managed incidents and requests efficiently.
We think you need these skills to ace Service Desk Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and IT support. Emphasise any previous roles where you provided technical assistance or resolved issues, as this will show your suitability for the Service Desk Analyst position.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for technology and problem-solving. Mention specific examples of how you've helped others with IT issues in the past, and express your enthusiasm for joining the team at Nimbus.
Highlight Communication Skills: Since excellent communication is key for this role, ensure you demonstrate your written and verbal communication skills in your application. Use clear and concise language, and consider including examples of how you've effectively communicated with users in previous positions.
Showcase Your Proactive Attitude: In your application, convey your proactive and can-do attitude. Share instances where you took the initiative to solve problems or improve processes, as this aligns well with the expectations for the Service Desk Analyst role.
How to prepare for a job interview at nimbus
✨Show Your Customer Service Skills
As a Service Desk Analyst, your ability to communicate effectively and empathetically is crucial. Prepare examples of how you've successfully resolved customer issues in the past, highlighting your proactive approach and dedication to helping others.
✨Demonstrate IT Knowledge
Brush up on basic IT troubleshooting techniques, including operating systems and common software applications. Be ready to discuss your understanding of ticketing systems and how you would handle various IT issues that may arise.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think about how you would manage incidents, escalate issues, and keep users informed. Practising these scenarios can help you articulate your thought process during the interview.
✨Highlight Team Collaboration
This role requires working both independently and as part of a team. Share experiences where you've collaborated with colleagues to achieve a common goal, and emphasise your ability to adapt to different working styles and environments.
