At a Glance
- Tasks: Provide top-notch technical support for Google Workspace and ensure seamless productivity.
- Company: Join a dynamic tech team in Central London with a focus on innovation.
- Benefits: Enjoy a competitive salary, bonuses, and great benefits while working onsite and remotely.
- Other info: Be part of a supportive environment with opportunities for growth and development.
- Why this job: Make a real difference by helping users optimise their tech experience every day.
- Qualifications: Experience with Google Workspace and strong troubleshooting skills are essential.
The predicted salary is between 43000 - 67000 £ per year.
We are seeking a skilled End User Support Engineer with expertise in Google Workspace to provide technical assistance and ensure seamless productivity for our employees. This role involves troubleshooting, configuring, and optimising Google Workspace applications, while delivering exceptional customer service and maintaining high standards of operational efficiency.
Key Responsibilities
- Technical Support
- Provide L2 & L3 technical support for Google Workspace environment (Gmail, Drive, Docs, Sheets, Meet, Calendar, etc.).
- Diagnose and resolve issues related to user accounts, permissions, and integrations.
- Assist with email routing, security settings, and compliance configurations.
- Proficient in diagnosing issues with both Mac (OS & iOS) & PC devices.
- User Assistance & Training
- Guide end users on best practices for Workspace tools.
- Conduct robust onboarding and offboarding sessions and activities.
- Develop and deliver training materials or sessions to improve adoption and productivity.
- Administration & Maintenance
- Manage user provisioning, group policies, and organisational units in Google Admin Console.
- Monitor system health and security alerts; implement corrective actions.
- Support mobile device management (MDM) and Single Sign-On (SSO) integrations.
- Work closely with IT teams to upscale and resolve complex issues.
- Maintain accurate documentation of processes, troubleshooting steps, and knowledge base articles.
- Log and Track User Incidents
- Accurately document and categorise user-reported issues in the ticketing system.
- Provide timely resolution for technical incidents & problems related to hardware, software, or network issues.
- When necessary, elevate complex issues to higher-tier support or specialised teams.
- Ensure that incidents are resolved efficiently and confirm that users are satisfied before closing tickets.
- The solution should be clearly documented in the ticket, along with a link to any KB articles.
- Hardware Support and Maintenance
- Install, configure, and deploy workstations, laptops, printers, phones, and other end-user devices.
- Diagnose and resolve hardware issues, including problems with peripherals, malfunctioning systems, or defective components.
- Able to perform regular patching, system updates, proactive maintenance and performance tuning across supported endpoints and infrastructure.
- Supporting AV equipment for conferencing (Logitech & Yealink).
- Software Support
- Set up new software applications or assist with upgrades and patches to ensure users have access to the latest versions of critical software.
- Resolve software malfunctions, crashes, or compatibility issues with operating systems, applications, or user configurations.
- License Management, tracking software licenses and ensure compliance with licensing agreements, renewing or allocating licenses as necessary.
- Network and Connectivity Support
- Capability to diagnose and resolve network connectivity issues, including LAN, Wi-Fi, VPN, and other network-related problems.
- Ensure remote workers have proper access to company resources, including VPN setup, remote desktop tools, and cloud-based systems.
- Provide expert assistance with setup, optimisation and ongoing management of modern cloud based infrastructure (PaaS & IaaS environments).
- Proficient in troubleshooting issues related to network printers, shared drives, and other shared IT resources.
End User Support Engineer (L2/L3) in London employer: nimbus
At Nimbus, we pride ourselves on being an innovative employer that fosters a collaborative and creative work environment. Our team thrives on pushing the boundaries of AI technology, offering employees the chance to work on cutting-edge projects that have a real impact on the future of work. With a strong emphasis on professional growth, we provide ample opportunities for skill development and career advancement, all while enjoying the vibrant tech scene in our location.
StudySmarter Expert Advice🤫
We think this is how you could land End User Support Engineer (L2/L3) in London
✨Tip Number 1
Network with current employees! Reach out to folks already working at the company through LinkedIn or other platforms. They can give you insider info and might even refer you, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by brushing up on Google Workspace tools. Make sure you can talk confidently about your experience with Gmail, Drive, and other apps. We want to see that you can hit the ground running!
✨Tip Number 3
Showcase your problem-solving skills during interviews. Be ready to discuss specific examples of how you've tackled technical issues in the past. We love candidates who can think on their feet!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team.
We think you need these skills to ace End User Support Engineer (L2/L3) in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with Google Workspace and technical support. We want to see how your skills match the role, so don’t be shy about showcasing your troubleshooting prowess!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about providing exceptional customer service and how you can contribute to our team. Keep it friendly and professional!
Showcase Relevant Experience:When detailing your past roles, focus on your L2/L3 support experience and any specific projects related to Google Workspace. We love seeing real examples of how you've made a difference in previous positions.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at nimbus
✨Know Your Google Workspace Inside Out
Make sure you brush up on your knowledge of Google Workspace applications like Gmail, Drive, and Docs. Be prepared to discuss specific troubleshooting scenarios you've encountered and how you resolved them. This will show that you not only understand the tools but can also provide effective support.
✨Demonstrate Your Customer Service Skills
Since this role involves delivering exceptional customer service, think of examples where you've gone above and beyond for users. Prepare to share stories that highlight your ability to communicate clearly and empathetically, especially when dealing with frustrated users.
✨Showcase Your Technical Problem-Solving Abilities
Be ready to tackle some technical questions or scenarios during the interview. Practice explaining your thought process when diagnosing issues, whether they’re related to user accounts or hardware. This will help the interviewers see your analytical skills in action.
✨Prepare for Team Collaboration Questions
This position requires working closely with IT teams, so expect questions about teamwork and collaboration. Think of instances where you’ve successfully worked with others to resolve complex issues. Highlight your ability to communicate effectively and contribute to a positive team dynamic.
