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- Tasks: Provide top-notch support for Google Workspace and help colleagues stay productive.
- Company: Join a dynamic team in a leading tech company focused on innovation.
- Benefits: Enjoy a competitive salary, bonuses, and flexible remote work options.
- Why this job: Make a real difference by enhancing user experience and solving tech challenges.
- Qualifications: Experience with Google Workspace and strong problem-solving skills are essential.
- Other info: Great opportunities for career growth in a supportive and inclusive environment.
The predicted salary is between 39000 - 52000 £ per year.
We are seeking a skilled End User Support Engineer with expertise in Google Workspace to provide technical assistance and ensure seamless productivity for our employees. This role involves troubleshooting, configuring, and optimising Google Workspace applications, while delivering exceptional customer service and maintaining high standards of operational efficiency.
Salary: £45,000 - £50,000 + bonus + benefits based on experience
SC cleared (or prepared to go through clearance)
Onsite requirement at Central London Office Tuesday to Thursday, Remote working from home Monday & Friday 08:30 – 17:30
Key Responsibilities
- Technical Support: Provide Level 1, 2 & 3 technical support for Google Workspace environment (Gmail, Drive, Docs, Sheets, Meet, Calendar, etc.). Diagnose and resolve issues related to user accounts, permissions, and integrations. Assist with email routing, security settings, and compliance configurations. Proficient in diagnosing issues with both Mac (OS & iOS) & PC devices.
- User Assistance & Training: Guide end users on best practices for Workspace tools. Conduct robust onboarding and offboarding sessions and activities. Develop and deliver training materials or sessions to improve adoption and productivity.
- Administration & Maintenance: Manage user provisioning, group policies, and organisational units in Google Admin Console. Monitor system health and security alerts; implement corrective actions. Support mobile device management (MDM) and Single Sign-On (SSO) integrations.
- Collaboration & Documentation: Work closely with IT teams to escalate and resolve complex issues. Maintain accurate documentation of processes, troubleshooting steps, and knowledge base articles.
- Incident Management: Log and track user incidents, accurately document and categorise user-reported issues in the ticketing system. Provide timely resolution for technical incidents & problems related to hardware, software, or network issues. When necessary, escalate complex issues to higher-tier support or specialised teams. Ensure that incidents are resolved efficiently and confirm that users are satisfied before closing tickets. The solution should be clearly documented in the ticket, along with a link to any KB articles.
- Hardware Support and Maintenance: Install, configure, and deploy workstations, laptops, printers, phones, and other end-user devices. Diagnose and resolve hardware issues, including problems with peripherals, malfunctioning systems, or defective components. Able to perform regular patching, system updates, proactive maintenance and performance tuning across supported endpoints and infrastructure. Supporting AV equipment for conferencing (Logitech & Yealink).
- Software Support: Set up new software applications or assist with upgrades and patches to ensure users have access to the latest versions of critical software. Resolve software malfunctions, crashes, or compatibility issues with operating systems, applications, or user configurations. License management, tracking software licenses and ensuring compliance with licensing agreements, renewing or allocating licenses as necessary.
- Network and Connectivity Support: Capability to diagnose and resolve network connectivity issues, including LAN, Wi-Fi, VPN, and other network-related problems. Ensure remote workers have proper access to company resources, including VPN setup, remote desktop tools, and cloud-based systems. Provide expert assistance with setup, optimisation and ongoing management of modern cloud-based infrastructure (PaaS & IaaS environments). Proficient in troubleshooting issues related to network printers, shared drives, and other shared IT resources.
- User Account and Access Management: Competent in setting up new user accounts, assigning appropriate permissions and ensuring users have the correct access to systems and tools.
Required Skills & Qualifications
- Proven experience supporting Google Workspace in a corporate environment.
- Strong understanding of Google Admin Console, user management, and security settings.
- Google Workspace Administrator Certification (Associate Level).
- Salesforce Certified Slack Administrator.
- Airtable Administrator Certification.
- Proficient in supporting both Mac (70%) & PC (30%).
- Familiarity with identity management, SSO, and MDM solutions.
- Knowledge of ITIL processes and ticketing systems (e.g., Jira, JumpCloud).
- Excellent problem-solving skills and ability to work under pressure.
- Strong communication and customer service skills.
Preferred:
- Experience with scripting (e.g., Google Apps Script, PowerShell, or Python).
- M365 administrator experience.
Key Attributes
- Customer-focused mindset with a proactive approach.
- Ability to work independently and as part of a team.
- Strong organisational skills and attention to detail.
We are committed to diversity and inclusivity.
End User Support Engineer in London employer: nimbus
Contact Detail:
nimbus Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land End User Support Engineer in London
✨Tip Number 1
Network, network, network! Reach out to your connections in the tech world, especially those who work with Google Workspace. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by brushing up on common technical questions related to Google Workspace. We recommend practising troubleshooting scenarios and being ready to demonstrate your problem-solving skills on the spot.
✨Tip Number 3
Showcase your customer service skills during interviews. Remember, as an End User Support Engineer, you’ll be the go-to person for users. Share examples of how you've helped others in the past to highlight your approach.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace End User Support Engineer in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Google Workspace and any relevant technical skills. We want to see how your background aligns with the role, so don’t be shy about showcasing your expertise!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about the End User Support Engineer role and how you can contribute to our team. Keep it friendly and professional, just like us!
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled technical issues in the past. We love seeing candidates who can think on their feet and provide great customer service, so share those success stories!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and we can’t wait to see your application come through!
How to prepare for a job interview at nimbus
✨Know Your Google Workspace Inside Out
Make sure you brush up on your knowledge of Google Workspace applications like Gmail, Drive, and Docs. Be prepared to discuss specific troubleshooting scenarios you've encountered and how you resolved them. This will show that you not only understand the tools but can also provide effective support.
✨Show Off Your Customer Service Skills
Since this role is all about providing exceptional customer service, think of examples where you've gone above and beyond for users. Prepare to share stories that highlight your communication skills and ability to handle difficult situations with a positive attitude.
✨Demonstrate Your Technical Know-How
Be ready to talk about your experience with both Mac and PC devices, as well as any relevant certifications like Google Workspace Administrator. You might even be asked to troubleshoot a hypothetical issue during the interview, so practice explaining your thought process clearly.
✨Prepare Questions That Show Your Interest
Have a few thoughtful questions ready to ask the interviewer about the team dynamics, ongoing projects, or the company's approach to user support. This shows that you're genuinely interested in the role and eager to contribute to their success.
