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- Tasks: Provide top-notch IT support for Google Workspace & Microsoft 365, ensuring seamless productivity.
- Company: Join a diverse and inclusive tech team focused on innovation and collaboration.
- Benefits: Competitive salary, bonuses, remote work options, and professional development opportunities.
- Why this job: Make a real impact by helping others thrive with technology in a dynamic environment.
- Qualifications: Experience with Google & Microsoft tools, strong problem-solving skills, and a customer-focused mindset.
- Other info: Flexible working hours with excellent career growth potential.
The predicted salary is between 25000 - 30000 £ per year.
We are seeking an IT Service Engineer with expertise in Google Workspace & Microsoft 365 to provide technical assistance and ensure seamless productivity for our employees. This role involves troubleshooting, configuring, and optimising applications, while delivering exceptional customer service and maintaining high standards of operational efficiency.
About the Role
- Salary: £25,000 - £30,000 + bonus + benefits based on experience
- SC cleared (or prepared to go through clearance)
- Remote support from our Warwickshire-based office, Tuesday – Thursday and home working Monday & Friday, covering hours 07:00 – 21:00
- Shift working required – Early Shift 7:00 am to 3:00 pm, Late shift 1:00 pm to 9:00 pm
- Remote out of hours requirement cover (24/7/365) - shared rota.
Responsibilities
- Technical Support
- Provide Level 1 & 2 support for Google & Microsoft environments
- Diagnose and resolve issues related to user accounts, permissions, and integrations.
- Assist with email routing, security settings, and compliance configurations.
- Proficient in diagnosing issues with both Mac (OS & iOS) & PC devices.
- User Assistance & Training
- Guide end users on best practices for Google & Microsoft tools.
- Conduct robust onboarding and offboarding sessions and activities.
- Develop and deliver training materials or sessions to improve adoption and productivity.
- Administration & Maintenance
- Manage user provisioning, group policies, and organisational units in Google Admin Console & Microsoft M365 Admin Centre.
- Monitor system health and security alerts; implement corrective actions.
- Support mobile device management (MDM) and Single Sign-On (SSO) integrations.
- Work closely with IT teams to escalate and resolve complex issues.
- Maintain accurate documentation of processes, troubleshooting steps, and knowledge base articles.
- Log and Track User Incidents
- Accurately document and categorise user-reported issues in the ticketing system.
- Provide timely resolution for technical incidents & problems related to hardware, software, or network issues.
- When necessary, elevate complex issues to higher-tier support or specialised teams.
- Ensure that incidents are resolved efficiently and confirm that users are satisfied before closing tickets.
- The solution should be clearly documented in the ticket, along with a link to any KB articles.
- Hardware Support and Maintenance
- Install, configure, and deploy workstations, laptops, printers, phones, and other end-user devices.
- Diagnose and resolve hardware issues, including problems with peripherals, malfunctioning systems, or defective components.
- Able to perform regular patching, system updates, proactive maintenance and performance tuning across supported endpoints and infrastructure.
- Supporting AV equipment for conferencing (Logitech & Yealink).
- Software Support
- Set up new software applications or assist with upgrades and patches to ensure users have access to the latest versions of critical software.
- Resolve software malfunctions, crashes, or compatibility issues with operating systems, applications, or user configurations.
- License Management, tracking software licenses and ensure compliance with licensing agreements, renewing or allocating licenses as necessary.
- Network and Connectivity Support
- Capability to diagnose and resolve network connectivity issues, including LAN, Wi-Fi, VPN, and other network-related problems.
- Ensure remote workers have proper access to company resources, including VPN setup, remote desktop tools, and cloud-based systems.
- Provide expert assistance with setup, optimisation and ongoing management of modern cloud based infrastructure (PaaS & IaaS environments).
- Proficient in troubleshooting issues related to network printers, shared drives, and other shared IT resources.
- User Account and Access Management
- Competent in setting up new user accounts, assigning appropriate permissions and ensuring users have the correct access to systems and tools.
Qualifications
- Proven experience supporting both Google & Microsoft in a corporate environment.
- Strong understanding of Google & Microsoft Admin Console/ Centre, user management, and security settings.
- Airtable Administrator experience.
- Proficient in supporting both Mac & PC.
- Familiarity with identity management, SSO, and MDM solutions.
- Knowledge of ITIL processes and ticketing systems (e.g., Jira, JumpCloud).
- Excellent problem-solving skills and ability to work under pressure.
- Strong communication and customer service skills.
Required Skills
- Experience with scripting (e.g., Google Apps Script, PowerShell, or Python).
Preferred Skills
- Customer-focused mindset with a proactive approach.
- Ability to work independently and as part of a team.
- Strong organisational skills and attention to detail.
Pay range and compensation package
- Salary: £25,000 - £30,000 + bonus + benefits based on experience
- SC cleared (or prepared to go through clearance)
Equal Opportunity Statement
We are committed to diversity and inclusivity.
Information Technology Service Engineer employer: nimbus
Contact Detail:
nimbus Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information Technology Service Engineer
✨Tip Number 1
Network, network, network! Reach out to your connections in the IT field and let them know you're on the hunt for an IT Service Engineer role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your Google Workspace and Microsoft 365 knowledge. Be ready to showcase your troubleshooting skills and share examples of how you've resolved issues in the past. Practice makes perfect!
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role and keeping you top of mind for the hiring team.
✨Tip Number 4
Apply through our website for the best chance at landing that job! We love seeing applications come directly from our site, and it shows you're genuinely interested in joining our team.
We think you need these skills to ace Information Technology Service Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Google Workspace and Microsoft 365. We want to see how you've tackled similar challenges in the past, so don’t hold back on those relevant skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for IT support and customer service. Let us know why you’re excited about this role and how you can contribute to our team.
Showcase Problem-Solving Skills: In your application, give examples of how you've diagnosed and resolved technical issues. We love seeing candidates who can think on their feet and provide exceptional support!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get the ball rolling on your journey with StudySmarter.
How to prepare for a job interview at nimbus
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Google Workspace and Microsoft 365. Be ready to discuss specific features, troubleshooting techniques, and how you've used these tools in past roles. This will show that you're not just familiar with the software but can also provide real-world solutions.
✨Show Off Your Customer Service Skills
Since this role involves delivering exceptional customer service, prepare examples of how you've helped users in the past. Think about times when you resolved issues under pressure or went the extra mile to ensure user satisfaction. This will highlight your proactive approach and customer-focused mindset.
✨Demonstrate Problem-Solving Prowess
Be ready to tackle some hypothetical scenarios during the interview. Practice explaining your thought process for diagnosing and resolving technical issues. This will showcase your analytical skills and ability to work under pressure, which are crucial for an IT Service Engineer.
✨Prepare Questions About the Role
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, the tools you'll be using, and the company's approach to IT support. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
