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For Companies At a Glance
- Tasks: Provide tech support for employees, resolving IT incidents and managing user accounts.
- Company: Join a dynamic team in London focused on enhancing employee tech experiences.
- Benefits: Enjoy a supportive work culture with opportunities for growth and skill development.
- Why this job: Be the tech hero in a vibrant environment, making a real impact on your colleagues' daily work.
- Qualifications: Experience in end-user support, strong problem-solving skills, and familiarity with IT systems required.
- Other info: Ideal for tech-savvy individuals looking to kickstart their career in IT support.
The predicted salary is between 28800 - 48000 £ per year.
Join our EUS team in London and play a crucial role in ensuring our employees' technology runs smoothly. You'll be the go-to person for technical assistance, providing essential support for our internal users.
What you'll be doing:
- Efficiently manage and resolve user-reported IT incidents related to hardware, software, and network issues, utilising Jira for logging and tracking.
- Provide hands-on hardware support, including setup, configuration, troubleshooting, and upgrades for workstations, laptops, printers, and phones.
- Support software applications through installation, configuration, troubleshooting, and license management.
- Address network and connectivity challenges, including Wi-Fi, VPN, and remote access for our distributed team.
- Manage user accounts and access, ensuring appropriate permissions and resolving authentication issues.
- Develop and maintain clear technical documentation and knowledge base articles for common issues.
- Support new hires with onboarding and provide ongoing user training on IT systems and tools.
- Implement and maintain system and software updates and security patches.
- Contribute to the implementation of security best practices and assist with compliance requirements.
- Monitor system performance and implement optimizations for speed and reliability.
- Track service desk metrics and contribute to reporting on support activities.
- Provide end-user support for IT projects, including testing and deployment of new systems.
- Assist with data backup and recovery processes.
We're looking for someone with:
- Proven experience in an end-user support role.
- Strong problem-solving and analytical skills.
- Familiarity with IT ticketing systems (Jira experience is a plus).
- Solid understanding of hardware, software, and networking principles.
- Excellent communication and interpersonal skills.
- A proactive and customer-focused approach.
Ready to contribute your technical expertise to a supportive and dynamic environment in London? Apply now to join our EIT team!
End User Support Specialist (London Area) employer: nimbus
Contact Detail:
nimbus Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land End User Support Specialist (London Area)
✨Tip Number 1
Familiarise yourself with Jira, as it's a key tool for logging and tracking IT incidents. Consider taking an online course or watching tutorials to get comfortable with its features, which will help you stand out during the interview.
✨Tip Number 2
Brush up on your hardware and software troubleshooting skills. Being able to demonstrate your problem-solving abilities with real-life examples can show us that you're ready to tackle the challenges of the role.
✨Tip Number 3
Prepare to discuss your experience with user account management and network issues. Think of specific scenarios where you've successfully resolved authentication problems or connectivity challenges, as these are crucial aspects of the job.
✨Tip Number 4
Showcase your communication skills by being clear and concise in your interactions. Whether it's during a phone call or a video interview, demonstrating your ability to explain technical concepts to non-technical users will be a big plus for us.
We think you need these skills to ace End User Support Specialist (London Area)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in end-user support roles. Emphasise your problem-solving skills and familiarity with IT ticketing systems, especially Jira, as these are crucial for the position.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you've successfully resolved IT incidents or provided user training in the past to demonstrate your fit for the position.
Showcase Technical Skills: Clearly outline your technical skills related to hardware, software, and networking principles. Include any certifications or training that may be relevant to the role, as this will strengthen your application.
Highlight Communication Abilities: Since excellent communication and interpersonal skills are essential for this role, provide examples of how you've effectively communicated technical information to non-technical users in previous positions.
How to prepare for a job interview at nimbus
✨Showcase Your Technical Skills
Be prepared to discuss your experience with hardware, software, and networking principles. Highlight specific examples where you've successfully resolved IT incidents or provided support, as this will demonstrate your capability for the role.
✨Familiarise Yourself with Jira
Since the role involves using Jira for logging and tracking incidents, it’s a good idea to brush up on how Jira works. If you have prior experience, be ready to share how you used it effectively in past roles.
✨Emphasise Communication Skills
As an End User Support Specialist, you'll need excellent communication skills. Prepare to discuss how you've effectively communicated technical information to non-technical users in the past, ensuring they understand the solutions provided.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities. Think of common IT issues you’ve encountered and how you resolved them, as this will showcase your analytical skills and proactive approach.
