Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide tech support for hardware, software, and network issues while helping new hires onboard.
- Company: Join a dynamic team in Oxford focused on seamless technology for employees.
- Benefits: Enjoy flexible working options and opportunities for professional growth.
- Why this job: Be the tech hero in a supportive culture that values innovation and teamwork.
- Qualifications: No prior experience required; just a passion for technology and helping others.
- Other info: Opportunity to work with cutting-edge technology and develop your IT skills.
The predicted salary is between 30000 - 42000 £ per year.
Join our team in Oxford as an End-User Support Engineer and play a crucial role in ensuring our employees' technology runs smoothly. You'll be the go-to person for technical assistance, providing essential support for our internal users.
What you'll be doing:
- Efficiently manage and resolve user-reported IT incidents related to hardware, software, and network issues, utilizing Jira for logging and tracking.
- Provide hands-on hardware support, including setup, configuration, troubleshooting, and upgrades for workstations, laptops, printers, and phones.
- Support software applications through installation, configuration, troubleshooting, and license management.
- Address network and connectivity challenges, including Wi-Fi, VPN, and remote access for our distributed team.
- Manage user accounts and access, ensuring appropriate permissions and resolving authentication issues.
- Develop and maintain clear technical documentation and knowledge base articles for common issues.
- Support new hires with onboarding and provide ongoing user training on IT systems and tools.
- Implement and maintain system and software updates and security patches.
End User Support Specialist employer: nimbus
Contact Detail:
nimbus Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land End User Support Specialist
✨Tip Number 1
Familiarise yourself with the tools and technologies mentioned in the job description, especially Jira for incident tracking. Having hands-on experience or knowledge of these tools will give you an edge during the interview.
✨Tip Number 2
Brush up on your troubleshooting skills for common hardware and software issues. Be prepared to discuss specific examples of how you've resolved similar problems in the past, as this will demonstrate your practical experience.
✨Tip Number 3
Showcase your ability to communicate technical information clearly. Since you'll be supporting users with varying levels of tech-savviness, practice explaining complex concepts in simple terms to highlight your communication skills.
✨Tip Number 4
Research StudySmarter's culture and values to align your responses during the interview. Understanding our mission and how you can contribute will help you stand out as a candidate who is genuinely interested in joining our team.
We think you need these skills to ace End User Support Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly with hardware and software troubleshooting. Mention any specific tools you've used, like Jira, and detail your hands-on experience with user support.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and how your skills align with the job description. Provide examples of how you've successfully managed IT incidents or supported users in previous roles.
Showcase Technical Skills: Clearly list your technical skills related to hardware, software, and network support. Include any certifications or training that demonstrate your expertise in these areas, as well as your ability to develop documentation and knowledge base articles.
Proofread Your Application: Before submitting, carefully proofread your application materials for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for an End User Support Specialist.
How to prepare for a job interview at nimbus
✨Show Your Technical Skills
Be prepared to discuss your technical knowledge and experience with hardware, software, and network issues. Highlight specific examples where you've successfully resolved similar problems in the past.
✨Familiarise Yourself with Jira
Since the role involves using Jira for logging and tracking incidents, make sure you understand how it works. If you have prior experience with it, be ready to share how you used it effectively in previous roles.
✨Demonstrate Your Communication Skills
As an End User Support Specialist, you'll need to communicate technical information clearly to non-technical users. Practice explaining complex concepts in simple terms, and be ready to showcase your interpersonal skills during the interview.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific IT incidents or user requests. Think through potential scenarios related to hardware setup, software troubleshooting, or network issues, and prepare structured responses that demonstrate your problem-solving abilities.
