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For Companies At a Glance
- Tasks: Provide tech support for hardware, software, and network issues while managing user accounts.
- Company: Join a dynamic EUS team in London focused on employee tech support.
- Benefits: Enjoy a supportive work environment with opportunities for training and growth.
- Why this job: Be the tech hero for your colleagues and make a real impact on their daily work.
- Qualifications: Experience in end-user support, strong problem-solving skills, and familiarity with IT systems required.
- Other info: Ideal for tech-savvy individuals looking to grow in a collaborative setting.
The predicted salary is between 30000 - 42000 £ per year.
Join our EUS team in London and play a crucial role in ensuring our employees' technology runs smoothly. You'll be the go-to person for technical assistance, providing essential support for our internal users.
What you'll be doing:
- Efficiently manage and resolve user-reported IT incidents related to hardware, software, and network issues, utilising Jira for logging and tracking.
- Provide hands-on hardware support, including setup, configuration, troubleshooting, and upgrades for workstations, laptops, printers, and phones.
- Support software applications through installation, configuration, troubleshooting, and license management.
- Address network and connectivity challenges, including Wi-Fi, VPN, and remote access for our distributed team.
- Manage user accounts and access, ensuring appropriate permissions and resolving authentication issues.
- Develop and maintain clear technical documentation and knowledge base articles for common issues.
- Support new hires with onboarding and provide ongoing user training on IT systems and tools.
- Implement and maintain system and software updates and security patches.
- Contribute to the implementation of security best practices and assist with compliance requirements.
- Monitor system performance and implement optimizations for speed and reliability.
- Track service desk metrics and contribute to reporting on support activities.
- Provide end-user support for IT projects, including testing and deployment of new systems.
- Assist with data backup and recovery processes.
We're looking for someone with:
- Proven experience in an end-user support role.
- Strong problem-solving and analytical skills.
- Familiarity with IT ticketing systems (Jira experience is a plus).
- Solid understanding of hardware, software, and networking principles.
- Excellent communication and interpersonal skills.
- A proactive and customer-focused approach.
Ready to contribute your technical expertise to a supportive and dynamic environment in London? Apply now to join our EIT team!
Contact Detail:
nimbus Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land End User Support Specialist
✨Tip Number 1
Familiarise yourself with Jira, as it's a key tool for logging and tracking IT incidents in this role. Consider taking an online course or watching tutorials to get comfortable with its features and functionalities.
✨Tip Number 2
Brush up on your hardware and software troubleshooting skills. Practising common issues you might encounter, like Wi-Fi connectivity problems or printer setups, can give you the confidence to handle real-life scenarios effectively.
✨Tip Number 3
Develop your communication skills, as you'll need to explain technical concepts to non-technical users. Role-playing scenarios with friends or family can help you practice simplifying complex information.
✨Tip Number 4
Show your proactive approach by researching the latest trends in IT support and security best practices. Being knowledgeable about current technologies will demonstrate your commitment to staying updated in the field.
We think you need these skills to ace End User Support Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in end-user support roles. Emphasise your problem-solving skills and familiarity with IT ticketing systems, especially Jira, as these are crucial for the position.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific experiences where you've successfully resolved IT incidents or provided exceptional user support, showcasing your proactive and customer-focused approach.
Highlight Technical Skills: Clearly outline your technical skills related to hardware, software, and networking principles. Include any relevant certifications or training that demonstrate your expertise in these areas, as this will strengthen your application.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are essential in an IT support role.
How to prepare for a job interview at nimbus
✨Showcase Your Technical Skills
Be prepared to discuss your experience with hardware, software, and networking principles. Highlight specific examples where you've successfully resolved IT incidents, as this will demonstrate your problem-solving abilities.
✨Familiarise Yourself with Jira
Since the role involves using Jira for logging and tracking incidents, it’s a good idea to brush up on how it works. If you have prior experience, be ready to share how you used it effectively in past roles.
✨Communicate Clearly
Excellent communication skills are essential for this position. Practice explaining technical concepts in simple terms, as you’ll need to assist users who may not be tech-savvy.
✨Prepare for Scenario Questions
Expect to face scenario-based questions during the interview. Think of common IT issues you’ve encountered and how you resolved them, as this will showcase your analytical skills and customer-focused approach.
