At a Glance
- Tasks: Provide top-notch technical support for Google Workspace and assist users with troubleshooting.
- Company: Join a dynamic tech company focused on employee productivity and satisfaction.
- Benefits: Competitive salary, bonuses, and benefits, plus opportunities for professional growth.
- Other info: Work in a collaborative environment with a focus on diversity and inclusivity.
- Why this job: Make a real difference by enhancing user experience and optimising tech tools.
- Qualifications: Experience with Google Workspace and strong problem-solving skills required.
The predicted salary is between 42500 - 51000 £ per year.
We are seeking a skilled End User Support Engineer with expertise in Google Workspace to provide technical assistance and ensure seamless productivity for our employees. This role involves troubleshooting, configuring, and optimising Google Workspace applications, while delivering exceptional customer service and maintaining high standards of operational efficiency.
Key Responsibilities:
- Technical Support: Provide L2 & L3 technical support for Google Workspace environment (Gmail, Drive, Docs, Sheets, Meet, Calendar, etc.). Diagnose and resolve issues related to user accounts, permissions, and integrations. Assist with email routing, security settings, and compliance configurations. Proficient in diagnosing issues with both Mac (OS & iOS) & PC devices.
- User Assistance & Training: Guide end users on best practices for Workspace tools. Conduct robust onboarding and offboarding sessions and activities. Develop and deliver training materials or sessions to improve adoption and productivity.
- Administration & Maintenance: Manage user provisioning, group policies, and organisational units in Google Admin Console. Monitor system health and security alerts; implement corrective actions. Support mobile device management (MDM) and Single Sign-On (SSO) integrations. Work closely with IT teams to upscale and resolve complex issues. Maintain accurate documentation of processes, troubleshooting steps, and knowledge base articles.
- Log and Track User Incidents: Accurately document and categorise user-reported issues in the ticketing system. Provide timely resolution for technical incidents & problems related to hardware, software, or network issues. When necessary, elevate complex issues to higher-tier support or specialised teams. Ensure that incidents are resolved efficiently and confirm that users are satisfied before closing tickets. The solution should be clearly documented in the ticket, along with a link to any KB articles.
- Hardware Support and Maintenance: Install, configure, and deploy workstations, laptops, printers, phones, and other end-user devices. Diagnose and resolve hardware issues, including problems with peripherals, malfunctioning systems, or defective components. Able to perform regular patching, system updates, proactive maintenance and performance tuning across supported endpoints and infrastructure. Supporting AV equipment for conferencing (Logitech & Yealink).
- Software Support: Set up new software applications or assist with upgrades and patches to ensure users have access to the latest versions of critical software. Resolve software malfunctions, crashes, or compatibility issues with operating systems, applications, or user configurations. License Management, tracking software licenses and ensure compliance with licensing agreements, renewing or allocating licenses as necessary.
- Network and Connectivity Support: Capability to diagnose and resolve network connectivity issues, including LAN, Wi-Fi, VPN, and other network-related problems. Ensure remote workers have proper access to company resources, including VPN setup, remote desktop tools, and cloud-based systems. Provide expert assistance with setup, optimisation and ongoing management of modern cloud based infrastructure (PaaS & IaaS environments). Proficient in troubleshooting issues related to network printers, shared drives, and other shared IT resources.
- User Account and Access Management: Competent in setting up new user accounts, assigning appropriate permissions and ensuring users have the correct access to systems and tools.
Required Skills & Qualifications:
- Proven experience supporting Google Workspace in a corporate environment.
- Strong understanding of Google Admin Console, user management, and security settings.
- Google Workspace Administrator Certification (Associate Level).
- Airtable Administrator Certification.
- Proficient in supporting both Mac (70%) & PC (30%).
- Familiarity with identity management, SSO, and MDM solutions.
- Knowledge of ITIL processes and ticketing systems (e.g., Jira, JumpCloud).
- Excellent problem-solving skills and ability to work under pressure.
- Strong communication and customer service skills.
Preferred:
- Experience with scripting (e.g., Google Apps Script, PowerShell, or Python).
- M365 administrator experience.
Key Attributes:
- Customer-focused mindset with a proactive approach.
- Ability to work independently and as part of a team.
- Strong organisational skills and attention to detail.
Equal Opportunity Statement: We are committed to diversity and inclusivity.
End User Support Engineer (L2/L3) employer: nimbus
At Nimbus, we pride ourselves on being an innovative employer that fosters a collaborative and creative work environment. Our team thrives on pushing the boundaries of AI technology, offering employees the chance to work on cutting-edge projects that have a real impact on the future of work. With a strong emphasis on professional growth, we provide ample opportunities for skill development and career advancement, all while enjoying the vibrant tech scene in our location.
StudySmarter Expert Advice🤫
We think this is how you could land End User Support Engineer (L2/L3)
✨Tip Number 1
Network, network, network! Reach out to your connections in the tech world, especially those who work with Google Workspace. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by brushing up on your technical skills and customer service scenarios. We recommend practising common interview questions related to troubleshooting and user support to show off your expertise.
✨Tip Number 3
Don’t forget to showcase your problem-solving skills! During interviews, share specific examples of how you’ve tackled complex issues in the past, especially with Google Workspace tools.
✨Tip Number 4
Apply through our website for the best chance at landing that End User Support Engineer role. We love seeing candidates who are genuinely interested in joining our team!
We think you need these skills to ace End User Support Engineer (L2/L3)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with Google Workspace and any relevant technical skills. We want to see how your background aligns with the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about the End User Support Engineer role and how you can contribute to our team. Keep it engaging and personal – we love a good story!
Show Off Your Problem-Solving Skills:In your application, give examples of how you've tackled technical challenges in the past. We’re looking for someone who can think on their feet and provide top-notch support, so share those success stories!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at nimbus
✨Know Your Google Workspace Inside Out
Make sure you brush up on your knowledge of Google Workspace applications like Gmail, Drive, and Docs. Be prepared to discuss specific troubleshooting scenarios you've encountered and how you resolved them. This will show that you not only understand the tools but can also provide effective support.
✨Show Off Your Customer Service Skills
Since this role is all about providing exceptional customer service, think of examples where you've gone above and beyond for users. Prepare to share stories that highlight your communication skills and ability to handle difficult situations with a positive attitude.
✨Demonstrate Your Technical Know-How
Be ready to dive into technical details during the interview. Familiarise yourself with common issues related to user accounts, permissions, and integrations. You might be asked to troubleshoot a hypothetical problem on the spot, so practice explaining your thought process clearly.
✨Prepare Questions That Show Your Interest
Have a few thoughtful questions ready to ask the interviewer. Inquire about the team dynamics, ongoing projects, or how they measure success in this role. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
