Nimbi | Full-time, in-office | Westbourne Park, London
About Nimbi
Nimbi is a next-gen women's razor brand transforming shaving into a skin-first sustainable ritual, stocked with retail partners including Boots, Ulta Beauty, Erewhon and Revolve. We're a small, fast-moving team building a category-leading brand, this role sits close to the founders and touches almost every part of the business.
The Role
We're looking for a highly organised, proactive Operations & Projects Coordinator to keep the day-to-day machinery of Nimbi running smoothly. You'll split your time across customer experience, new product development coordination, office operations, and supporting the founders directly. It's a varied role suited to someone who likes bringing structure and clarity to fast-moving and ambiguous environments, who thrives on building process where none exists yet, enjoys problem-solving, and is comfortable moving between detailed admin work and cross-functional project coordination.
What You'll Do
Customer Service
- Own the customer service inbox: respond to queries, resolve issues, and escalate where needed
- Track recurring themes and feed insights back to the team (product, delivery, packaging issues etc.)
- Maintain response time and quality standards
- Own customer DMs across Nimbi's organic social channels, keeping tone and response times consistent with the inbox
NPD Project Management
- Coordinate new product development timelines across formulation, packaging, regulatory and manufacturing partners
- Track milestones, chase dependencies, and flag risks to launch dates
- Maintain a clear NPD roadmap and keep stakeholders updated on status
Office Administration
- Manage office operations at our office - supplies, deliveries, vendor relationships, ad hoc admin
- Support with invoicing, expenses, and basic supplier coordination
- Keep operational documents, processes and records up to date
- Maintain the marketing stock cupboard, tracking stock levels and reordering as needed
Founders' Calendar Management & General Assistance
- Manage diaries for the founders, prioritising and scheduling meetings
- Coordinate logistics for external meetings, travel and events
- Act as a gatekeeper, using judgement on what needs founder time vs. what can be handled directly
About You
- 2+ years' experience in an operations, executive assistant, or coordinator role - ideally at a startup or fast-growing brand
- Excellent organisational skills and high attention to detail
- Comfortable managing multiple workstreams and reprioritising as things shift
- Confident communicator, happy liaising with customers, suppliers and partners
- A self-starter who takes ownership rather than waiting to be told what to do
- Experience with Gmail/Google Workspace tools; project management tool experience a plus
What We Offer
- 25 days annual leave plus UK bank holidays
- 3% employer pension contribution
- Full-time, in-office role in Westbourne Park
- Laptop provided
- Complimentary gym membership, including pool, sauna and steam room
- Three-month probationary period
Administrative & Projects Co-ordinator in London employer: Nimbi Supply
Nimbi is an exceptional employer that fosters a dynamic and collaborative work environment in the heart of Westbourne Park, London. With a strong focus on employee well-being, we offer generous benefits such as 25 days of annual leave, a complimentary gym membership, and a supportive culture that encourages personal and professional growth. Joining our small, innovative team means being part of a transformative journey in the beauty industry, where your contributions will directly impact our mission to redefine shaving for women.
