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- Tasks: Assist guests, ensure a smooth theatre experience, and create a welcoming atmosphere.
- Company: Join the vibrant team at the iconic Garrick Theatre in London.
- Benefits: Competitive pay and the chance to work in a lively cultural environment.
- Why this job: Be part of an exciting production and meet fellow theatre lovers.
- Qualifications: No prior experience needed, just a passion for theatre and great customer service.
- Other info: Flexible hours perfect for students and a fantastic way to gain experience.
Front of House AssistantJob description
Department: Front Of House
Responsible to: Theatre Management
Key internal contactsTheatre Management
Theatre Operations Supervisors
Box Office
Stage Department
Electrics Department
About Nimax TheatresOwned by Nica Burns and Max Weitzenhoffer, Nimax Theatres is an entrepreneurial and innovative organisation that owns and operates six theatres in the heart of London\’s West End – the Apollo, Duchess, Garrick, Lyric, Palace, and Vaudeville. Additionally, Nica Burns has built an exciting new flexible theatre located at the top of Charing Cross Road, sohoplace, which has a close operational relationship with Nimax Theatres.
Our theatres currently have a combined capacity of 5,600 seats and, in addition to hosting some of the UK\’s most critically acclaimed and successful plays and musical, present a busy and varied programme of comedy, concerts and children\’s theatre.
We are a unique, diverse, loyal team founded on respect. We are here to put on great shows that people want to come and see and deliver a fantastic experience in beautiful buildings.
About the roleThe Front of House Assistant is fundamental to the smooth operation of our theatres and bars, ensuring all customers have an enjoyable experience and are inspired to return. Successful candidates will be trained to serve customers in the bars, the auditorium, and other public areas. This role mainly involves evening and weekend shifts, with each shift lasting at least 3 hours and 45 minutes.
Performance schedule for The Producers: Monday to Saturday evenings, with matinees on Thursday and Saturday.
Key duties and responsibilitiesHealth and Safety
Participate in all required safety and security training, including regular drills.
Participate in and comply with arrangements laid out in the Company\’s Health and Safety Policy, and any relevant method statements, risk assessments and policies.
Retain strong knowledge of the theatre\’s General Emergency Procedures, including evacuation and invacuation plans, and attend regular training and drills for emergency procedures.
Assist audience members or other building users who have become unwell or are injured, utilising trained first aiders where required.
Conduct safety and security checks as instructed, ensuring any relevant paperwork is completed accurately.
Provide suitable assistance, where requested, to audience members with accessibility requirements, including operation of any relevant access equipment (following suitable training).
Customer Experience
Provide an excellent customer experience for every audience member, in line with the Nimax Theatres experience standards.
Ensure the theatre remains clean, hygienic, and is always immaculately presented.
Maintain up-to-date knowledge of the theatre and retail operations, and the current production in order to effectively answer any queries from audience members.
Proactively direct audience members to key locations including the auditorium, bars, and toilets. Make announcements and provide information and updates as requested.
Proactively identify and help audience members who require assistance. Resolve minor issues and complaints, ensuring that more serious matters are escalated to supervisors or management.
Conduct accurate and thorough ticket checks. Help audience members to locate their seats.
Re-seat patrons to alternative seats as directed by the theatre Box Office and Theatre Management.
Seat audience members who arrive late discreetly, and in line with the guidelines of the current production.
Work with the theatre Box Office to resolve seating issues and ensure a suitable resolve for all audience members affected.
Monitor the auditorium throughout the performance to ensure audience members remain safe, that the current production\’s filming and photography policy is adhered to, and that any disruptions are kept to a minimum.
Assist any audience members needing to leave and re-enter the auditorium during the performance, ensuring their safety, and minimising disruption.
Maintain high standards of cleanliness and presentation by performing a thorough clean‐up of Front Of House areas at the end of each performance, and reporting any substantial issues to the theatre\’s cleaning contractor.
Assist Theatre Management with any functions, events, VIP visitors etc. when necessary.
Commercial
Proactively sell drinks, confectionery, programmes, ice cream and merchandise to audience members, to enhance their visit experience.
Prepare drinks to a consistently high standard, in line with specification given.
Ensure sales areas are well‐stocked, merchandised, and presentable at all times.
Make audience members aware of any current promotions, and upsell where appropriate, actively participating in company‐wide and theatre incentives.
Ensure all sales are accurately processed through the relevant EPOS system (till, card machine).
Maintain strong knowledge of full product range, including varieties and allergen information.
Participate in all stock control processes, including stock rotation, regular stock counts, deliveries, and transfers.
Legal
Ensure that the Company complies with the Weights And Measures Act, licensing, and trading standards laws, including accurate completion of \’Authorisation to sell alcohol\’ paperwork upon employment (if aged 18+).
Thorough enforcement of the Company\’s \’Challenge 21\’ policy when selling age‐restricted items.
General
Assist in the ongoing training of new staff members, as requested by Theatre Management.
Carry out any other duties as reasonably requested by Theatre Management.
Comply with the Company\’s dress code.
Actively work to reduce waste through environmentally‐conscious working practices.
Adhere to all Company policies and procedures outlined in the Staff Handbook and contract of employment.
This job description is not an exhaustive document but reflects the current position and details may be changed from time to time. The post-holder will be required to carry out any other duties as may be reasonably requested consistent with their job title and status. The duties contained within this Job Description must be performed at all times within the Company\’s stated guidelines and operational policies.
Person specificationEssential
Confident delivery of excellent face‐to‐face service to a variety of customers
Engaging, well‐presented and welcoming
Works calmly under pressure
A willingness to work evenings and weekends
Desirable
Experience of hospitality work
Experience following health & safety procedures
Previous experience using till systems
Experience of cleaning and sanitising
Experience working with customers who have various accessibility requirements
Previous manual handling training and experience
The deadline for applications is Sunday 22 February 2026. Interviews will be held on Friday 27 February 2026.
We reserve the right to close the application process early if we receive a very high number of applicants so interested candidates should please apply asap. If you have not heard from us within 14 days of the deadline please assume you have not been successful on this occasion.
Nimax Theatres Limited is an equal opportunities employer. We value diversity and are committed to creating an inclusive environment for employees, job applicants and customers alike. We actively encourage job applications from all backgrounds.
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Theatre Usher for The Producers at the Garrick Theatre employer: Nimax Theatres
Contact Detail:
Nimax Theatres Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Theatre Usher for The Producers at the Garrick Theatre
✨Tip Number 1
Network like a pro! Chat with friends, family, or anyone in the theatre scene. You never know who might have a lead on a Theatre Usher position at the Garrick Theatre or elsewhere.
✨Tip Number 2
Show up in person! If you’re nearby, pop into the Garrick Theatre and ask about opportunities. A friendly face can make a lasting impression, and it shows your enthusiasm for the role.
✨Tip Number 3
Prepare for interviews by practising common questions. Think about scenarios where you’ve provided excellent customer service or handled difficult situations. We want to see how you shine under pressure!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to go directly to the source.
We think you need these skills to ace Theatre Usher for The Producers at the Garrick Theatre
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for theatre shine through! We love seeing candidates who are genuinely excited about the role of Theatre Usher and the magic of live performances.
Tailor Your Application: Make sure to customise your application to highlight relevant experience. If you've worked in customer service or have a love for the arts, let us know! It helps us see how you fit into our team.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the role at the Garrick Theatre.
Apply Through Our Website: Don’t forget to submit your application through our official website! It’s the best way for us to receive your details and ensures you’re considered for the Theatre Usher position.
How to prepare for a job interview at Nimax Theatres
✨Know the Show
Familiarise yourself with 'The Producers' and its themes. Understanding the storyline and characters will help you engage in conversations during the interview and show your genuine interest in the production.
✨Front of House Focus
As a Theatre Usher, you'll be the first point of contact for patrons. Prepare to discuss your customer service experience and how you handle difficult situations. Think of specific examples that highlight your ability to remain calm and helpful under pressure.
✨Dress the Part
First impressions matter! Dress smartly and appropriately for the theatre environment. A polished appearance shows that you take the role seriously and understand the importance of professionalism in front of house positions.
✨Ask Questions
Interviews are a two-way street. Prepare thoughtful questions about the theatre's operations, team dynamics, or upcoming productions. This not only demonstrates your enthusiasm but also helps you gauge if the role is the right fit for you.