At a Glance
- Tasks: Deliver top-notch customer service and assist with ticket purchases and enquiries.
- Company: Join Nimax Theatres, a vibrant organisation in London's West End.
- Benefits: Competitive salary, flexible shifts, and a fun theatre environment.
- Other info: Diverse team with opportunities for growth in the theatre industry.
- Why this job: Be part of an exciting team that creates unforgettable experiences for theatre lovers.
- Qualifications: Exceptional communication skills and a passion for customer service.
The predicted salary is between 29000 - 36000 £ per year.
Department: Customer Relations
Business Unit: Box Office / Ticketing
Responsible to: Customer Relations Manager
Key internal contacts: Box Office Operations Manager, Box Office Supervisors, Access and Education Officer.
About Nimax Theatres
Nimax Theatres is an entrepreneurial and innovative organisation that owns and operates six theatres in the heart of London's West End – the Apollo, Duchess, Garrick, Lyric, Palace, and Vaudeville. Additionally, Nimax has built a new flexible theatre located at the top of Charing Cross Road, @sohoplace, which has a close operational relationship with Nimax Theatres.
Our theatres currently have a combined capacity of 5,600 seats and present a busy and varied programme of comedy, concerts and children's theatre.
We are a unique, diverse, loyal team founded on respect. We are here to put on great shows that people want to come and see and deliver a fantastic experience in beautiful buildings.
About this role
To work as part of a team to deliver a first-class service and high standards of customer care.
Key duties and responsibilities
- To assist customers with purchasing tickets and managing their orders on the phone, via email and online.
- Assist with Access and general enquiries about facilities, activities and events.
- Be familiar with all information pertaining to current and future performances.
- Process redeemed SOLT Theatre Tokens.
- Capture patron details in compliance with data protection policies and systems.
- Batch print and dispatch tickets.
- Cross-sell theatre tickets within the Nimax Theatres group in line with the Company's procedure.
- Attend in house and externally organised training sessions as required by the Company.
- Exercise total confidentiality, discretion and integrity regarding information acquired as a result of the position held in the ticketing department.
Health and Safety
- Participate in and comply with arrangements laid out in the Company's Health and Safety Policy and other related method statements, risk assessments and policies.
- Participate in and comply with arrangements laid out in Fire Risk Assessment and Evacuation Plan including training and rehearsal drills.
This job description is not an exhaustive document but reflects the current position and details may be changed from time to time. The post-holder will be required to carry out any other duties as may be reasonably requested consistent with their job title and status. The duties contained within this Job Description must be performed at all times within the Company's stated guidelines and operational policies.
Person specification
Essential
- Exceptional communication and customer service skills
- Excellent time management and experience working to deadlines
Desirable
- Experience in a theatre environment – West End or Regional
- Knowledge/use of NLiven or similar Ticketing Software
Key Terms
- Salary: £32,427.20 (£15.59p/h)
- Hours: 40 hours per week – 4 x 10 hour shifts, Monday–Sunday 10am - 8pm
- Application Deadline: 11:59pm Wednesday 4 March 2026
Please submit a CV and covering letter outlining your suitability for the role. We reserve the right to close the application process early if we receive a very high number of applicants so interested candidates should please apply asap. If you have not heard from us within 14 days of the deadline please assume you have not been successful on this occasion.
Equal Opportunities Statement
Nimax Theatres Limited is an equal opportunities employer. We value diversity and are committed to creating an inclusive environment for employees, job applicants and customers alike. We actively encourage job applications from all backgrounds.
Customer Relations Advisor in London employer: Nimax Theatres
Nimax Theatres is an exceptional employer, offering a vibrant work culture in the heart of London's West End, where creativity and innovation thrive. As a Customer Relations Advisor, you will be part of a diverse and dedicated team, committed to delivering outstanding customer service while enjoying opportunities for professional growth through training and development. With a focus on respect and inclusivity, Nimax Theatres provides a unique environment that celebrates the arts and fosters a sense of community among its employees.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Relations Advisor in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Nimax Theatres. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Nimax Theatres before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Relations Advisor in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Nimax Theatres:Your cover letter is your chance to shine! Tell us why you want to work at Nimax Theatres specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Nimax Theatres!
How to prepare for a job interview at Nimax Theatres
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
