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- Tasks: Deliver top-notch customer service and assist with ticket purchases and enquiries.
- Company: Join Nimax Theatres, a vibrant organisation in London's West End.
- Benefits: Competitive salary, flexible shifts, and a fun theatre environment.
- Why this job: Be part of an exciting team that creates unforgettable experiences for theatre lovers.
- Qualifications: Great communication skills and a passion for customer service.
- Other info: Diverse team with opportunities for growth in the theatre industry.
The predicted salary is between 32427 - 32427 £ per year.
Department: Customer Relations
Business Unit: Box Office / Ticketing
Responsible to: Customer Relations Manager
Key internal contacts: Box Office Operations Manager, Box Office Supervisors, Access and Education Officer.
About Nimax Theatres
Nimax Theatres is an entrepreneurial and innovative organisation that owns and operates six theatres in the heart of London’s West End – the Apollo, Duchess, Garrick, Lyric, Palace, and Vaudeville. Additionally, Nica Burns has built an exciting new flexible theatre located at the top of Charing Cross Road, @sohoplace, which has a close operational relationship with Nimax Theatres. Our theatres currently have a combined capacity of 5,600 seats and present a busy and varied programme of comedy, concerts and children’s theatre. We are a unique, diverse, loyal team founded on respect.
About this role
To work as part of a team to deliver a first-class service and high standards of customer care.
Key duties and responsibilities
- Assist customers with purchasing tickets and managing their orders on the phone, via email and online.
- Assist with Access and general enquiries about facilities, activities and events.
- Be familiar with all information pertaining to current and future performances.
- Process redeemed SOLT Theatre Tokens.
- Capture patron details in compliance with data protection policies and systems.
- Batch print and dispatch tickets.
- Cross-sell theatre tickets within the Nimax Theatres group in line with the Company’s procedure.
- Attend in house and externally organised training sessions as required by the Company.
- Exercise total confidentiality, discretion and integrity regarding information acquired as a result of the position held in the ticketing department.
Health and Safety
- Participate in and comply with arrangements laid out in the Company’s Health and Safety Policy and other related method statements, risk assessments and policies.
- Participate in and comply with arrangements laid out in Fire Risk Assessment and Evacuation Plan including training and rehearsal drills.
This job description is not an exhaustive document but reflects the current position and details may be changed from time to time. The post-holder will be required to carry out any other duties as may be reasonably requested consistent with their job title and status. The duties contained within this Job Description must be performed at all times within the Company’s stated guidelines and operational policies.
Person specification
Essential
- Exceptional communication and customer service skills.
- Excellent time management and experience working to deadlines.
Desirable
- Experience in a theatre environment – West End or Regional.
- Knowledge/use of NLiven or similar Ticketing Software.
Key Terms
Salary: £32,427.20 (£15.59p/h)
Hours: 40 hours per week – 4 x 10 hour shifts, Monday–Sunday 10am - 8pm
Application Deadline: 11:59pm Wednesday 4 March 2026
Please submit a CV and covering letter outlining your suitability for the role. We reserve the right to close the application process early if we receive a very high number of applicants so interested candidates should please apply asap. If you have not heard from us within 14 days of the deadline please assume you have not been successful on this occasion.
Equal Opportunities Statement
Nimax Theatres Limited is an equal opportunities employer. We value diversity and are committed to creating an inclusive environment for employees, job applicants and customers alike. We actively encourage job applications from all backgrounds.
Customer Relations Advisor employer: Nimax Theatres
Contact Detail:
Nimax Theatres Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Relations Advisor
✨Tip Number 1
Get to know the company inside out! Research Nimax Theatres, their shows, and their values. This way, when you get that interview, you can show us you're genuinely interested and ready to be part of our team.
✨Tip Number 2
Practice your communication skills! As a Customer Relations Advisor, you'll need to shine in customer service. Role-play with a friend or family member to get comfortable handling different customer scenarios.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and maybe even a referral, which can really boost your chances with us.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you're keen and know how to navigate the process like a champ.
We think you need these skills to ace Customer Relations Advisor
Some tips for your application 🫡
Show Off Your Communication Skills: As a Customer Relations Advisor, your communication skills are key! Make sure your CV and cover letter reflect your ability to connect with people. Use clear, friendly language and don’t shy away from showcasing any relevant experience.
Tailor Your Application: We love seeing applications that are tailored to the role. Take a moment to read through the job description and highlight how your skills and experiences align with what we’re looking for. It shows us you’re genuinely interested!
Be Professional but Personal: While we appreciate professionalism, we also value personality! Let your unique voice shine through in your application. Share a bit about why you’re passionate about theatre and customer service – it helps us get to know you better.
Apply Early!: Don’t wait until the last minute to submit your application. We might close the process early if we get a lot of interest, so get your CV and cover letter in as soon as you can. We can’t wait to hear from you!
How to prepare for a job interview at Nimax Theatres
✨Know Your Stuff
Familiarise yourself with Nimax Theatres and their current shows. Being able to discuss specific performances or events will show your genuine interest in the role and the company.
✨Show Off Your Communication Skills
As a Customer Relations Advisor, communication is key. Practice articulating your thoughts clearly and confidently. Consider role-playing common customer scenarios to demonstrate your problem-solving skills.
✨Be Ready for Situational Questions
Prepare for questions that assess how you handle customer interactions. Think of examples from past experiences where you provided excellent service or resolved conflicts effectively.
✨Dress the Part
While it’s important to be comfortable, remember that first impressions count. Dress smartly to reflect the professionalism expected in a theatre environment, showing that you take the opportunity seriously.