At a Glance
- Tasks: Be the friendly face of our theatre, ensuring every guest has a fantastic experience.
- Company: Join Nimax Theatres, a vibrant and innovative organisation in London's West End.
- Benefits: Flexible shifts, great team environment, and the chance to work in a creative space.
- Why this job: Immerse yourself in the world of theatre while gaining valuable customer service skills.
- Qualifications: No experience needed, just a passion for people and a willingness to learn.
- Other info: Perfect for students looking for evening and weekend work in a fun atmosphere.
The predicted salary is between 1200 - 1800 £ per month.
Department: Front Of House
Responsible to: Theatre Management
Key internal contacts: Theatre Management, Theatre Operations Supervisors, Box Office, Stage Department, Electrics Department
About the role: The Front of House Assistant is fundamental to the smooth operation of our theatres and bars, ensuring all customers have an enjoyable experience and are inspired to return. Successful candidates will be trained to serve customers in the bars, the auditorium, and other public areas. This role mainly involves evening and weekend shifts, with each shift lasting at least 3 hours and 45 minutes.
Performance schedule for The Producers: Monday to Saturday evenings, with matinees on Thursday and Saturday.
Key duties and responsibilities:
- Health and Safety: Participate in all required safety and security training, including regular drills. Comply with arrangements laid out in the Company’s Health and Safety Policy, and any relevant method statements, risk assessments and policies. Retain strong knowledge of the theatre’s General Emergency Procedures, including evacuation and invacuation plans. Assist audience members or other building users who have become unwell or are injured. Conduct safety and security checks as instructed.
- Customer Experience: Provide an excellent customer experience for every audience member. Ensure the theatre remains clean, hygienic, and is always immaculately presented. Maintain up-to-date knowledge of the theatre and retail operations. Proactively direct audience members to key locations. Resolve minor issues and complaints. Conduct accurate and thorough ticket checks.
- Commercial: Proactively sell drinks, confectionery, programmes, ice cream and merchandise. Prepare drinks to a consistently high standard. Ensure sales areas are well-stocked and presentable. Make audience members aware of any current promotions. Ensure all sales are accurately processed through the relevant EPOS system.
- Legal: Ensure that the Company complies with the Weights And Measures Act, licensing, and trading standards laws. Enforce the Company’s ‘Challenge 21’ policy when selling age-restricted items.
- General: Assist in the ongoing training of new staff members. Carry out any other duties as reasonably requested by Theatre Management. Comply with the Company’s dress code. Actively work to reduce waste through environmentally-conscious working practices.
Person specification:
- Essential: Confident delivery of excellent face-to-face service to a variety of customers. Engaging, well-presented and welcoming. Works calmly under pressure. A willingness to work evenings and weekends.
- Desirable: Experience of hospitality work. Experience following health & safety procedures. Previous experience using till systems. Experience of cleaning and sanitising. Experience working with customers who have various accessibility requirements.
Application deadline: The deadline for applications is Sunday 22 February 2026. Interviews will be held on Friday 27 February 2026.
Equal opportunities statement: Nimax Theatres Limited is an equal opportunities employer. We value diversity and are committed to creating an inclusive environment for employees, job applicants and customers alike.
Theatre Usher for The Producers at the Garrick Theatre in City of London employer: Nimax Theatres Ltd
Contact Detail:
Nimax Theatres Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Theatre Usher for The Producers at the Garrick Theatre in City of London
✨Tip Number 1
Get to know the theatre scene! Familiarise yourself with Nimax Theatres and their productions. When you chat with us during interviews, showing that you know our shows and values will definitely give you an edge.
✨Tip Number 2
Network like a pro! Attend events or shows at our theatres and connect with staff. A friendly face can make all the difference when it comes to landing that Front of House Assistant role.
✨Tip Number 3
Be ready for the spotlight! Prepare for your interview by practising common questions and showcasing your customer service skills. We love candidates who can demonstrate their ability to handle various situations with ease.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows us you’re genuinely interested in being part of the Nimax family. Don’t miss out!
We think you need these skills to ace Theatre Usher for The Producers at the Garrick Theatre in City of London
Some tips for your application 🫡
Show Your Passion for Theatre: When writing your application, let your love for theatre shine through! Mention any experiences you've had that relate to the role, whether it's attending shows or working in similar environments. We want to see that you're excited about being part of our team!
Tailor Your Application: Make sure to customise your application to fit the Front of House Assistant role. Highlight relevant skills and experiences that match the job description, like customer service or teamwork. This shows us you’ve done your homework and are genuinely interested in the position.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that’s easy to read, so make sure to proofread for any typos or errors before hitting send!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do – just follow the prompts and you’ll be all set!
How to prepare for a job interview at Nimax Theatres Ltd
✨Know the Show
Familiarise yourself with 'The Producers' and its key themes. Being able to discuss the production will show your genuine interest and help you connect with the interviewers.
✨Customer Service Focus
Prepare examples of how you've provided excellent customer service in the past. Think about specific situations where you went above and beyond to ensure a great experience for customers.
✨Health and Safety Awareness
Brush up on basic health and safety protocols relevant to theatre environments. Be ready to discuss how you would handle emergencies or assist audience members with accessibility needs.
✨Dress to Impress
Make sure to dress smartly and in line with the theatre's dress code. A polished appearance reflects your professionalism and respect for the role you're applying for.
