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- Tasks: Deliver top-notch customer service and manage enquiries at our vibrant gymnastics club.
- Company: Join a dynamic gymnastics club focused on fun and community engagement.
- Benefits: Competitive pay, flexible hours, and a supportive team environment.
- Why this job: Be the friendly face that welcomes families to an exciting gymnastics experience.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Opportunity for personal growth in a lively and rewarding atmosphere.
The predicted salary is between 11 - 12 £ per hour.
Reports To: Operations Lead / RGMLocation: Unit 11 Kingfisher Wy, Dinnington, Sheffield S25 3AF
Level/Salary Range: From £11.30 - £12.30 depending on age and experience
Position Type: 27 hours a week 3.30-8.30 Mon-Fri and 8.30-3.30 Saturdays
Job Description: Reporting to the Operations Lead and working alongside the Rotherham team, you will be responsible for the day-to-day customer service and administration and will be the first point of contact for our member and general public enquiries including taking phone calls and greeting customers. Training will be given for all our systems as well as for our programmes. You will be capable of operating in line with our standards and procedures while delivering a first-class customer service experience. Your time will be spent on site at our Rotherham site.
Why Work with Us? Our vision is to run gymnastics clubs around the country that Change the Game, delivering unique and more engaging activities balanced against requirements of the gymnastics programs. We are striving to look at things in a different way and increase participation in gymnastics at all levels. From pre-school to adults, the experience in the gym is based around putting a smile on everyone's faces. The recreational program will increase in order to fill spaces on waiting lists and get as many people as possible involved in this incredible sport. We believe we can make the local gymnastics club a centre for a family's recreational time during any week.
Person Specification: We are looking for a confident welcoming individual with a keen eye for detail and excellent organisational and customer service skills. Self-driven, you will enjoy working as part of a busy team but will also be able to manage your own work and be ultimately responsible for the customer service and some customer administration including taking payments for Rotherham. You will have experience of direct customer communication and complaints handling. Nile Wilson Gymnastics value its people and encourage a welcoming development culture with a focus on individual wellbeing.
KPIs:
- General Customer Service for the Rotherham Club
- Taking payments
Role And Responsibilities:
- Communication with members in person, over the phone and by email
- Assisting with stock checks / kit levels
- Ensure all customer onboarding policies and procedures are adhered to in line with company policies and BG Guidelines
- Communication with Parents / Guardians
- Attend NWG Rotherham events
- General housekeeping duties
No agencies please. All application queries please send to . Due to the nature of our work you may be required to submit a DBS check. We are proud of our affiliation with British Gymnastics and encourage as well as comply with all required Safeguarding standards.
Club Receptionist (Customer Service) in Rotherham employer: Nile Wilson Gymnastics
Contact Detail:
Nile Wilson Gymnastics Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Club Receptionist (Customer Service) in Rotherham
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Nile Wilson Gymnastics. Understand their mission and values, and think about how you can contribute to their vision of changing the game in gymnastics.
✨Tip Number 2
Practice your customer service skills! Since you'll be the first point of contact for members, role-play common scenarios with a friend. This will help you feel more confident when handling enquiries and complaints during the interview.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional yet approachable. A smart-casual outfit can show that you're serious about the role while still being friendly.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Club Receptionist (Customer Service) in Rotherham
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in customer service. We want to see how you've handled inquiries and complaints in the past, so share specific examples that showcase your skills.
Be Welcoming and Friendly: Since you'll be the first point of contact for our members, it's important to convey a warm and friendly tone in your application. Let us know how you create a positive atmosphere for customers.
Tailor Your Application: Take a moment to read through the job description and align your application with what we're looking for. Mention any relevant experience or skills that match the role of Club Receptionist.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the position. Plus, it’s super easy!
How to prepare for a job interview at Nile Wilson Gymnastics
✨Know the Club Inside Out
Before your interview, take some time to research the gymnastics club and its values. Understand their mission to change the game in gymnastics and how they aim to engage the community. This will show your genuine interest and help you connect your answers to their goals.
✨Showcase Your Customer Service Skills
As a Club Receptionist, you'll be the first point of contact for members and the public. Prepare examples from your past experiences where you've delivered excellent customer service or handled complaints effectively. Highlighting these skills will demonstrate that you're the right fit for their team.
✨Practice Common Interview Questions
Anticipate questions related to customer service scenarios, such as how you would handle an unhappy customer or manage multiple tasks at once. Practising your responses will help you feel more confident and articulate during the interview.
✨Dress the Part
Even though it’s a casual environment, dressing smartly can make a great first impression. Aim for a neat and professional appearance that reflects your respect for the role and the organisation. It shows you’re serious about the opportunity!
