At a Glance
- Tasks: Deliver top-notch customer service and manage daily admin tasks at our vibrant gymnastics club.
- Company: Join Nile Wilson Gymnastics, a fun and engaging community-focused organisation.
- Benefits: Earn between £11.56 - £13.00 per hour with flexible hours and training provided.
- Other info: Enjoy a supportive team environment with opportunities for personal growth.
- Why this job: Be the friendly face of our club and help create smiles through gymnastics.
- Qualifications: Confident communicator with strong organisational skills and customer service experience.
The predicted salary is between 24000 - 27000 £ per year.
Overview
Reports To: Operations Lead / RGM
Location: 2 Elmfield Way, Bramley, Leeds, LS13 4UD
Level/Salary Range: From £11.56 - £13.00 depending on age and experience
Position Type: 27 hours a week – 3.30-8.30 Mon-Fri and 8.30-3.30 Saturdays
Reporting to the Operations Lead and working alongside the Leeds team, you will be responsible for the day-to-day customer service and administration and will be the first point of contact for our member and general public enquiries including taking phone calls and greeting customers. Training will be given for all our systems as well as for our programmes. You will be capable of operating in line with our standards and procedures while delivering a first-class customer service experience. Your time will be spent on site at our Leeds site.
Why Work with Us?
Our vision is to run gymnastics clubs around the country that ‘Change the Game’, delivering unique and more engaging activities balanced against requirements of the gymnastics programs. We are striving to look at things in a different way and increase participation in gymnastics at all levels. From pre-school to adults, the experience in the gym is based around putting a smile on everyone’s faces. The recreational program will increase in order to fill spaces on waiting lists and get as many people as possible involved in this incredible sport. We believe we can make the local gymnastics club a centre for a family’s recreational time during any week.
Person Specification
We are looking for a confident welcoming individual with a keen eye for detail and excellent organisational and customer service skills. Self-driven, you will enjoy working as part of a busy team but will also be able to manage your own work and be ultimately responsible for the customer service and some customer administration including taking payments for Leeds. You will have experience of direct customer communication and complaints handling. Nile Wilson Gymnastics value its people and encourage a welcoming development culture with a focus on individual wellbeing.
KPIs
- General Customer Service for the Leeds Club
Role and Responsibilities
- Communication with members in person, over the phone and by email
- Assisting with stock checks / kit levels
- Ensure all customer onboarding policies and procedures are adhered to in line with company policies and BG Guidelines
- Communication with Parents / Guardians
Due to the nature of our work you may be required to submit a DBS check. We are proud of our affiliation with British Gymnastics and encourage as well as comply with all required Safeguarding standards. Due to the high volume of applications, we can only contact shortlisted candidates - many thanks.
Club Receptionist (Customer Service) in Pudsey employer: Nile Wilson Gymnastics
At Nile Wilson Gymnastics, we pride ourselves on being an exceptional employer that fosters a supportive and engaging work environment in Leeds. Our commitment to employee wellbeing and development ensures that you will receive comprehensive training and growth opportunities while contributing to a vibrant community focused on making gymnastics accessible and enjoyable for all ages. Join us in our mission to 'Change the Game' and be part of a team that values your contributions and encourages a positive work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Club Receptionist (Customer Service) in Pudsey
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Nile Wilson Gymnastics. Understand their mission and values, and think about how you can contribute to their vision of changing the game in gymnastics.
✨Tip Number 2
Practice your customer service skills! Since you'll be the first point of contact for members, role-play common scenarios with a friend. This will help you feel more confident when handling enquiries and complaints during the interview.
✨Tip Number 3
Dress the part! When you show up for your interview, make sure you look professional yet approachable. A friendly appearance can set the tone for a positive interaction right from the start.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Club Receptionist (Customer Service) in Pudsey
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your experience in customer service. We want to see how you've handled inquiries and complaints in the past, so share specific examples that showcase your skills.
Be Personable and Welcoming:As the first point of contact, it's crucial to come across as friendly and approachable. Use a warm tone in your application and let us know how you create a positive atmosphere for customers.
Tailor Your Application:Take a moment to read through the job description and align your application with our values. Mention how you can contribute to our vision of making gymnastics engaging and fun for everyone.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Nile Wilson Gymnastics
✨Know the Company
Before your interview, take some time to research Nile Wilson Gymnastics. Understand their mission to 'Change the Game' and how they aim to engage more people in gymnastics. This will show your genuine interest and help you connect your answers to their values.
✨Showcase Your Customer Service Skills
As a Club Receptionist, you'll be the first point of contact for members. Prepare examples from your past experiences where you've provided excellent customer service or handled complaints effectively. This will demonstrate your capability to deliver a first-class experience.
✨Practice Common Interview Questions
Anticipate questions related to customer service scenarios, such as how you would handle an unhappy customer or manage multiple inquiries at once. Practising these responses will help you feel more confident and articulate during the interview.
✨Dress the Part
Even though it's a casual environment, dressing smartly can make a great first impression. Aim for a professional yet approachable look that reflects the welcoming culture of the gym. It shows you take the opportunity seriously and respect the company’s image.
