At a Glance
- Tasks: Deliver top-notch customer service and manage daily admin tasks at our vibrant gymnastics club.
- Company: Join Nile Wilson Gymnastics, a fun and engaging community-focused organisation.
- Benefits: Earn between £11.56 - £13.00 per hour with flexible hours and a supportive team.
- Other info: Enjoy a dynamic work environment with opportunities for personal growth.
- Why this job: Be the friendly face of our club and help spread joy through gymnastics.
- Qualifications: Great communication skills and a passion for customer service are essential.
The predicted salary is between 24000 - 27000 £ per year.
Reports To: Operations Lead / RGMLocation: Portland Retail Park, Mansfield NG18 1HA
Level/Salary Range: From £11.56 - £13.00 depending on age and experience
Position Type: 27 hours a week – 3.30-8.30 Mon-Fri and 8.30-3.30 Saturdays
Job Description
Reporting to the Operations Lead and working alongside the Mansfield team, you will be responsible for the day-to-day customer service and administration and will be the first point of contact for our member and general public enquiries including taking phone calls and greeting customers. Training will be given for all our systems as well as for our programmes. You will be capable of operating in line with our standards and procedures while delivering a first-class customer service experience. Your time will be spent on site at our Mansfield site.
Why Work with Us?
Our vision is to run gymnastics clubs around the country that ‘Change the Game’, delivering unique and more engaging activities balanced against requirements of the gymnastics programs. We are striving to look at things in a different way and increase participation in gymnastics at all levels. From pre-school to adults, the experience in the gym is based around putting a smile on everyone’s faces. The recreational program will increase in order to fill spaces on waiting lists and get as many people as possible involved in this incredible sport. We believe we can make the local gymnastics club a centre for a family’s recreational time during any week.
Person Specification
We are looking for a confident welcoming individual with a keen eye for detail and excellent organisational and customer service skills. Self-driven, you will enjoy working as part of a busy team but will also be able to manage your own work and be ultimately responsible for the customer service and some customer administration including taking payments for Mansfield. You will have experience of direct customer communication and complaints handling. Nile Wilson Gymnastics value its people and encourage a welcoming development culture with a focus on individual wellbeing.
KPI’s
- General Customer Service for the Mansfield Club
Role and Responsibilities
- Communication with members in person, over the phone and by email
- Assisting with stock checks / kit levels
- Ensure all customer onboarding policies and procedures are adhered to in line with company policies and BG Guidelines
- Communication with Parents / Guardians
- Attend NWG Mansfield events
- General housekeeping duties
No agencies please. Due to the nature of our work you may be required to submit a DBS check. We are proud of our affiliation with British Gymnastics and encourage as well as comply with all required Safeguarding standards. Due to the high volume of applications, we can only contact shortlisted candidates - many thanks.
Club Receptionist (Customer Service) in Mansfield employer: Nile Wilson Gymnastics
At Nile Wilson Gymnastics, we pride ourselves on fostering a vibrant and supportive work environment where our team members are valued and encouraged to grow. Located in the heart of Mansfield, our club offers flexible hours, comprehensive training, and a strong focus on employee wellbeing, making it an ideal place for those passionate about customer service and gymnastics. Join us in our mission to create a welcoming space for families and individuals to engage in this incredible sport while enjoying meaningful career development opportunities.
StudySmarter Expert Advice🤫
We think this is how you could land Club Receptionist (Customer Service) in Mansfield
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Nile Wilson Gymnastics. Understand their values and what makes them unique. This will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your customer service skills! Since you'll be the first point of contact, think about how you'd handle different customer scenarios. Role-play with a friend or family member to get comfortable with common questions and complaints.
✨Tip Number 3
Dress the part! When you go for your interview, make sure you look professional yet approachable. A smart appearance can make a great first impression, especially in a customer-facing role like this one.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Club Receptionist (Customer Service) in Mansfield
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your customer service experience in your application. We want to see how you've handled enquiries and complaints in the past, so share specific examples that showcase your skills!
Be Personable and Welcoming:Since you'll be the first point of contact for our members, it's important to convey your friendly nature. Use a warm tone in your written application to reflect how you would interact with customers at the club.
Tailor Your Application:Take a moment to read through the job description and align your application with what we're looking for. Mention any relevant experience or skills that match our requirements, especially around organisation and communication.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Nile Wilson Gymnastics
✨Know the Club Inside Out
Before your interview, take some time to research Nile Wilson Gymnastics. Familiarise yourself with their mission, values, and the services they offer. This will not only show your genuine interest but also help you tailor your answers to align with their goals.
✨Showcase Your Customer Service Skills
As a Club Receptionist, customer service is key. Prepare examples from your past experiences where you’ve successfully handled customer inquiries or complaints. Highlight your ability to remain calm under pressure and how you turned a negative situation into a positive one.
✨Practice Common Interview Questions
Anticipate questions related to customer service scenarios, teamwork, and your organisational skills. Practising your responses can help you feel more confident. Consider role-playing with a friend to get comfortable with articulating your thoughts.
✨Dress the Part and Be Welcoming
First impressions matter! Dress smartly and maintain a friendly demeanour throughout the interview. Remember, you’ll be the first point of contact for customers, so showcasing your welcoming personality right from the start is crucial.
