At a Glance
- Tasks: Deliver top-notch customer service and manage member enquiries at our vibrant gymnastics club.
- Company: Join Nile Wilson Gymnastics, a fun and engaging community-focused organisation.
- Benefits: Competitive pay, supportive team environment, and opportunities for personal growth.
- Other info: Flexible hours with a focus on wellbeing and team spirit.
- Why this job: Be the friendly face of gymnastics and help create smiles every day!
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 24000 - 27000 £ per year.
Reporting to the Operations Lead and working alongside the Leeds team, you will be responsible for the day-to-day customer service and administration and will be the first point of contact for our member and general public enquiries including taking phone calls and greeting customers. Training will be given for all our systems as well as for our programmes. You will be capable of operating in line with our standards and procedures while delivering a first-class customer service experience. Your time will be spent on site at our Leeds site.
Our vision is to run gymnastics clubs around the country that ‘Change the Game’, delivering unique and more engaging activities balanced against requirements of the gymnastics programs. We are striving to look at things in a different way and increase participation in gymnastics at all levels. From pre-school to adults, the experience in the gym is based around putting a smile on everyone’s faces. The recreational program will increase in order to fill spaces on waiting lists and get as many people as possible involved in this incredible sport. We believe we can make the local gymnastics club a centre for a family’s recreational time during any week.
We are looking for a confident welcoming individual with a keen eye for detail and excellent organisational and customer service skills. Self-driven, you will enjoy working as part of a busy team but will also be able to manage your own work and be ultimately responsible for the customer service and some customer administration including taking payments for Leeds. You will have experience of direct customer communication and complaints handling. Nile Wilson Gymnastics value its people and encourage a welcoming development culture with a focus on individual wellbeing.
- KPI’s
- General Customer Service for the Leeds Club
- Taking payments
- Role and Responsibilities
- Communication with members in person, over the phone and by email
- Assisting with stock checks / kit levels
- Ensure all customer onboarding policies and procedures are adhered to in line with company policies and BG Guidelines
- Communication with Parents / Guardians
- Attend NWG Leeds events
- General housekeeping duties
Due to the nature of our work you may be required to submit a DBS check. We are proud of our affiliation with British Gymnastics and encourage as well as comply with all required Safeguarding standards. Due to the high volume of applications, we can only contact shortlisted candidates - many thanks.
Club Receptionist (Customer Service) in Leeds employer: Nile Wilson Gymnastics
At Nile Wilson Gymnastics, we pride ourselves on fostering a vibrant and supportive work environment where our team members are valued and encouraged to grow. As a Club Receptionist in Leeds, you will play a crucial role in delivering exceptional customer service while being part of a dynamic team dedicated to making gymnastics accessible and enjoyable for all ages. With comprehensive training provided and a focus on individual wellbeing, this position offers a rewarding opportunity to contribute to the community and develop your skills in a fun and engaging atmosphere.
StudySmarter Expert Advice🤫
We think this is how you could land Club Receptionist (Customer Service) in Leeds
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Nile Wilson Gymnastics. Understand their values and what makes them unique. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since the role is all about interacting with members and handling enquiries, think of examples from your past experiences where you've provided excellent service. Be ready to share these during your chat!
✨Tip Number 3
Dress the part! First impressions matter, especially in a customer-facing role. Make sure you look smart and professional for your interview. It shows that you take the opportunity seriously and are ready to represent the club well.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a perfect fit for the Club Receptionist role!
We think you need these skills to ace Club Receptionist (Customer Service) in Leeds
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to show your enthusiasm for customer service and gymnastics.
Tailor Your Application:Make sure to customise your application to highlight your relevant experience. Mention any previous roles where you've provided excellent customer service or handled enquiries, as this will really catch our eye!
Keep It Clear and Concise:We appreciate a well-structured application. Keep your sentences clear and to the point, and make sure to proofread for any typos or errors. A polished application shows attention to detail, which is key for this role!
Apply Through Our Website:For the best chance of success, make sure to apply through our website. This way, your application goes directly to us, and we can review it promptly. We can't wait to hear from you!
How to prepare for a job interview at Nile Wilson Gymnastics
✨Know the Club Inside Out
Before your interview, take some time to research Nile Wilson Gymnastics. Familiarise yourself with their mission, values, and the services they offer. This will not only show your genuine interest but also help you tailor your answers to align with their goals.
✨Showcase Your Customer Service Skills
As a Club Receptionist, customer service is key. Prepare examples from your past experiences where you’ve successfully handled customer inquiries or complaints. Highlight your ability to remain calm under pressure and how you ensure a positive experience for customers.
✨Practice Common Interview Questions
Anticipate questions related to your organisational skills and teamwork. Think about how you can demonstrate your attention to detail and ability to manage multiple tasks. Practising these responses will help you feel more confident during the actual interview.
✨Ask Thoughtful Questions
At the end of the interview, be ready to ask insightful questions about the role and the team. This shows your enthusiasm and helps you gauge if the club is the right fit for you. Consider asking about their training programmes or how they measure success in customer service.
