At a Glance
- Tasks: Troubleshoot, calibrate, install, and repair cutting-edge measurement systems in the field.
- Company: Join Nikon Metrology, a leader in innovative measurement technology.
- Benefits: Competitive salary, supportive environment, and opportunities for professional growth.
- Other info: Enjoy a collaborative culture and travel across the country for work.
- Why this job: Be part of a dynamic team making a real impact in various industries.
- Qualifications: Degree in Engineering or equivalent experience with technical products required.
The predicted salary is between 35000 - 45000 € per year.
If you’re looking to join a company with a dynamic vision for the future, set your sights on a challenging career with Nikon Metrology. We develop a wide range of measurement systems for dimensional quality control deployed worldwide in automotive, aerospace, and other manufacturing industries.
We are looking for an experienced and enthusiastic Field Service Engineer X-Ray based in the south of London. You will be working in the field.
What is your role?
A Field Service Engineer will be responsible for the troubleshooting, calibrations, services, installations and repairs of all Nikon Metrology systems at customer sites. The Field Service Engineer maintains documentation for each job carried out and ensures the documentation is returned to the Service manager or coordinator, completed once the job is complete. They will have to provide assistance to the Technical staff and support to dealers.
What are your key areas of responsibility?
- Responsible for meeting daily service repair needs and driving customer satisfaction
- Installs, calibrates, repairs and maintains equipment in the field
- Be a technical expert on his product domain, follow trainings, and provide trainings
- Documents all inspections, maintenance, repair work and submits paperwork in a timely basis
- Ensuring parts and consumables are available for jobs and return of parts if required making sure that serial numbers are logged of parts replaced
- Participates in service sales opportunities and assists with promoting and implementing revenue programs
- Ensures that tools and test equipment are properly maintained and calibrated
- Provide technical support to service customers
- Establishes and maintains a close relationship with departments in order to support the needs of the customer and remain aware of current technical trends
- Comply with and ensure department compliance with Company health, safety and environmental policies
- Identify product and process improvements
- Train junior colleagues, write service manuals and/or procedures to assist in this process
- Other duties as required
- Travel from Monday to Friday across the country
What are your ancillary responsibilities?
- The service engineer needs to work on his own; he needs to solve the customer cases, and can ask advice
- As the service engineer is most of the time alone at customers site, the service engineer needs to communicate well with the back office
- The service engineer has to have a high level of problem-solving skills, thinking out of the box
What are your required qualifications and competencies?
ESSENTIAL
- Master or Bachelor degree in Engineering (electronics, electro-mechanics) or equivalent through experience working on technical products
- Excellent knowledge of English, any other language is an asset
- Experience with technical products
- Excellent IT skills for working with Windows, Word, Excel and Outlook
- Computer literacy, competency in use of all programs within MS Office Suite
- Technical background: electricity, mechanics, electronics, pneumatics
- Electrical drawing ability and good technological watch level
DESIRABLE
- Field service experience/ Customer oriented
- Customer service skills
Why Nikon Metrology?
At Nikon Metrology, our success is achieved by our employees. Clearly defined common goals, objectives, and priorities create a foundation to work with pride and confidence. Our employees highly value the supportive and collaborative working environment and we share our passion for technology and innovation.
Interested?
Do you see yourself as our new Field Service Engineer X-Ray? Please send your CV and letter of motivation to recruitment.nm-uk@nikon.com. We look forward to your application!
Field Service Engineer Installation/Service in City of London employer: Nikon Metrology
Nikon Metrology is an exceptional employer that fosters a supportive and collaborative work environment, where employees are encouraged to share their passion for technology and innovation. As a Field Service Engineer based in the south of London, you will benefit from a dynamic vision for the future, with ample opportunities for professional growth and development, while contributing to meaningful projects in the automotive and aerospace industries.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Engineer Installation/Service in City of London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Nikon Metrology on LinkedIn. A friendly chat can give us insider info about the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Since you’ll be working with complex measurement systems, we suggest practising troubleshooting scenarios that might come up during the interview.
✨Tip Number 3
Show off your problem-solving skills! During interviews, share specific examples of how you've tackled challenges in the past. We want to see how you think outside the box when it comes to customer issues.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep you fresh in their minds and show that you’re genuinely interested in the role. Plus, it’s a great chance to reiterate why you’d be a perfect fit!
We think you need these skills to ace Field Service Engineer Installation/Service in City of London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your relevant experience and skills that match the Field Service Engineer role. We want to see how your background in engineering and technical products aligns with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and explain why you're a great fit for Nikon Metrology. Don’t forget to mention any specific experiences that relate to customer service and technical support.
Show Off Your Problem-Solving Skills:In your application, give examples of how you've tackled challenges in the past. We love candidates who can think outside the box and come up with innovative solutions, especially in a field service context!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Nikon Metrology
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to electronics, electro-mechanics, and the specific systems Nikon Metrology uses. Be prepared to discuss your past experiences with similar products and how you've tackled challenges in the field.
✨Showcase Your Problem-Solving Skills
Since you'll often be working independently, it's crucial to demonstrate your problem-solving abilities. Prepare examples of how you've approached complex issues in previous roles, especially those that required thinking outside the box.
✨Communicate Effectively
As a Field Service Engineer, you'll need to maintain clear communication with both customers and the back office. Practice articulating your thoughts clearly and concisely, and think about how you can convey technical information in an easily understandable way.
✨Emphasise Customer Satisfaction
Nikon Metrology values customer satisfaction highly. Be ready to discuss how you've gone above and beyond for clients in the past, and think about ways you can contribute to enhancing customer relationships in this role.
