At a Glance
- Tasks: Lead tech operations, manage incidents, and drive service improvements for Nike's London office.
- Company: Join Nike, a diverse and inclusive employer committed to innovation.
- Benefits: Competitive salary, health benefits, and opportunities for professional growth.
- Other info: Collaborate with global teams and enjoy excellent career advancement opportunities.
- Why this job: Make an impact in a dynamic environment while working with cutting-edge technology.
- Qualifications: 5-8 years in IT support, strong leadership, and technical skills required.
The predicted salary is between 55000 - 65000 £ per year.
This job is with Nike, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.
WHO ARE WE LOOKING FOR:
We are looking for a Senior TechOps Engineer / Lead who combines deep hands-on technical capability with operational leadership. In this role, you will act as the senior technical point of contact for the London office and broader UK & Ireland corporate environment, owning escalations, driving service improvements, and leading local technology initiatives in partnership with regional and global teams. You bring strong judgement, a proactive mindset, and the ability to translate business needs into practical, resilient technology solutions. You are comfortable balancing frontline operational support with project delivery, governance, and continuous improvement, while mentoring others and raising standards across service, reliability, and end-user experience.
WHAT WILL YOU WORK ON:
- Own and lead day-to-day technology operations for the London office and support the wider UK & Ireland environment, ensuring a high-quality end-user experience and reliable service delivery.
- Act as the senior local escalation point for complex incidents, recurring issues, and high-impact service disruptions, coordinating effectively with regional, global, and third-party teams through to resolution.
- Drive continual service improvement by analyzing trends, identifying root causes, reducing repeat incidents, and implementing sustainable fixes, standards, and operational controls.
- Lead local technology projects and office initiatives, including upgrades, refreshes, re-fits, deployments, and workplace technology enhancements, ensuring delivery to scope, timeline, and quality expectations.
- Represent the local business in EMEA and Global technology programs, providing site leadership, technical input, risk identification, and change coordination.
- Own asset, inventory, and lifecycle management processes for end-user devices and workplace technology, ensuring stock accuracy, compliance with standards, and proactive planning for refresh and replacement.
- Maintain and improve meeting room, event space, and collaboration technology readiness, using proactive checks, structured maintenance, and service partner coordination to minimize disruption.
- Partner with business stakeholders and leadership to understand priorities, communicate plans and risks clearly, and align technology services with business outcomes.
- Support change, release, and operational readiness activities by ensuring documentation, runbooks, knowledge articles, and support processes are current, practical, and consistently followed.
- Coach and guide peers, service partners, and less experienced engineers by sharing knowledge, reinforcing best practices, and elevating standards across support and delivery.
- Contribute to vendor and partner performance management through quality reviews, follow-up actions, and accountability for service outcomes.
- Communicate technical concepts clearly to audiences of all technical abilities, enabling confident decision-making and strong adoption of technology services.
- Own and manage ServiceNow support queues end-to-end, ensuring effective triage, prioritization, and workload distribution to meet SLAs and business expectations.
- Utilize data and performance insights (e.g. ticket volumes, aging incidents/problem tickets, SLA breaches, escalation trends) to identify recurring issues and implement sustainable, long-term fixes.
- Drive continuous reduction in incident resolution times, proactively identifying backlog, ageing tickets, and process bottlenecks, and delivering targeted improvements.
WHO WILL YOU WORK WITH:
You will report to the TechOps Manager for London and serve as a senior technical partner to the local business. You will work closely with the wider technology teams across EMEA and Global functions, including headquarters in the Netherlands and partner teams in Global, to align local delivery with enterprise standards and priorities. You will operate as part of a small local team while influencing a broader regional network of engineers, service owners, and external partners. Success in this role will depend on strong collaboration with business leaders, workplace teams, and cross-functional technology groups to shape and deliver effective, scalable solutions.
Education: Bachelor’s degree in computer science, Engineering, or a related discipline, or equivalent practical experience.
Experience: Typically, 5-8 years of progressive experience in IT support, workplace technology, infrastructure, or technical operations, including experience handling complex incidents and leading local initiatives or projects.
Leadership: Demonstrated ability to lead through influence, act as a senior escalation point, coordinate across teams, and mentor others without losing hands-on technical credibility.
Service Management: Strong understanding of incident, problem, change, and service request management, with practical knowledge of ITIL principles and continual service improvement.
Project Delivery: Experience supporting or leading workplace technology projects, office moves, refreshes, upgrades, and operational readiness activities.
End-User Technology: Strong capability in diagnosing, troubleshooting, configuring, and deploying Windows laptops, macOS devices, iPhones, iPads, peripherals, and collaboration technologies in line with enterprise standards.
Workplace & A/V Technology: Practical experience supporting meeting room systems, video conferencing platforms, digital signage, and event space technology, with a focus on reliability and user experience.
Networking & Infrastructure: Good working knowledge of enterprise networking and physical infrastructure, including TCP/IP, wireless, switches, access points, cabling, patching, PoE-powered devices, and on-site hardware setup.
Operational Control: Experience managing asset inventory, stock control, lifecycle planning, standards compliance, and technical documentation such as runbooks and knowledge articles.
Vendor & Stakeholder Management: Confident working with third-party suppliers and internal stakeholders, holding partners accountable, communicating clearly, and building trust across technical and non-technical audiences.
Communication: Excellent written and verbal communication skills in English, with the ability to translate technical concepts into clear business language.
Ways of Working: Structured, proactive, and highly organized, with strong analytical skills, sound judgement, and the ability to manage competing priorities in a dynamic environment.
Deadline to apply - 17th July 2026. No Relocation Support provided for this role.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Infrastructure Engineer
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Nike values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Nike might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Nike!
✨Direct Apply to Nike
Let's not forget to apply directly through the Nike website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Senior Infrastructure Engineer
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Nike.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Nike. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Nike
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
