At a Glance
- Tasks: Lead a team to deliver exceptional service and create a premium brand experience.
- Company: Join the iconic Nike team at our flagship Oxford Circus store.
- Benefits: Competitive pay, monthly bonuses, generous discounts, and a stylish Nike outfit.
- Other info: Flexible full-time hours with opportunities for growth in a diverse and inclusive environment.
- Why this job: Be a brand ambassador and make a real impact in the sports and fashion industry.
- Qualifications: Retail or customer service experience preferred; strong communication and teamwork skills.
The predicted salary is between 28800 - 43200 £ per year.
Overview
Flagship Nike Oxford Circus looking for a Retail Team Lead to join our team and provide worldclass service to the consumer:
What you bring
Join the NIKE, Inc. team! As a Lead, you will be responsible for delivering exceptional consumer service and ensuring a premium brand experience to our consumers. You will coordinate, coach, and motivate the employees in your area while maintaining an excellent work atmosphere. You will support the management of the daily business in your area to achieve sales targets, including digital services, visual merchandising, sales floor, and promotional campaigns. You will identify and solve problems in partnership with your store leadership and be a brand ambassador for NIKE’s initiatives. You will also ensure the store complies with all NIKE standards and guidelines.
Our Leads specialize in one business area but will support cross-functionally
- COMMERCIAL: You will support a team that can deliver efficient receiving of product, inventory accuracy to visual presentation standards, and make timely monthly initiative launches
- ATHLETE EXPERIENCE: You will ensure the team is equipped to deliver the highest quality athlete experience.
- CONSUMER EXPERIENCE: You will lead by example and deliver our sales floor service to bring the consumer journey to life.
What you get
- One of the best compensation and benefits packages in the industry
- Opportunity for monthly performance-based bonus
- A supportive team that values Diversity, Equity & Inclusion
- A career at a company at the forefront of the sports and fashion industry.
- Generous online and in-store employee discounts and a brand-new NIKE outfit for you to sport with your teammates on the sales floor.
Qualifications
- Customer service and/or retail experience preferred.
- Ability to manage a small team of peers.
- Effective communicator, brand ambassador, and collaborative teammate.
- Demonstrated ability to apply product sales techniques.
- Flexible with scheduling and available to work FULL TIME, which may include day, evening, weekends, and/or holidays, based on department and store/company needs.
Note that relocation support is not provided for this role.
Apply now online
We are waiting for you!
Retail Team Lead (Service) - Nike Oxford Circus in City of London employer: Nike
Joining the Nike team at our flagship Oxford Circus store means becoming part of a dynamic and inclusive work culture that prioritises exceptional service and employee growth. With competitive compensation, performance-based bonuses, and generous discounts, we empower our Retail Team Leads to thrive in their roles while fostering a collaborative environment that champions diversity and innovation. Experience the excitement of working at the forefront of the sports and fashion industry, where your contributions directly impact the consumer journey.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Team Lead (Service) - Nike Oxford Circus in City of London
✨Tip Number 1
Get to know the brand inside out! Familiarise yourself with Nike's values, products, and latest campaigns. This way, when you walk into that interview, you can show off your passion and knowledge, making you stand out as a true brand ambassador.
✨Tip Number 2
Practice your communication skills! As a Retail Team Lead, you'll need to motivate and coach your team. Try role-playing common scenarios with a friend or family member to build your confidence and ensure you're ready to shine in front of the interview panel.
✨Tip Number 3
Network like a pro! Connect with current or former Nike employees on LinkedIn. They can provide insider tips and might even refer you for the position. Plus, it shows your genuine interest in being part of the Nike family!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the team at Nike Oxford Circus. So, what are you waiting for? Get that application in!
We think you need these skills to ace Retail Team Lead (Service) - Nike Oxford Circus in City of London
Some tips for your application 🫡
Show Your Passion for Nike:When you're writing your application, let your love for the Nike brand shine through! Share why you want to be part of our team and how you connect with our values. We want to see that enthusiasm!
Highlight Your Leadership Skills:As a Retail Team Lead, you'll be guiding others, so make sure to showcase any experience you have in leading teams or coaching peers. Use specific examples to illustrate how you've motivated others in the past.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. Mention relevant skills and experiences that align with what we’re looking for at Nike Oxford Circus.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Nike
✨Know Your Nike Stuff
Before the interview, make sure you brush up on Nike's history, values, and latest initiatives. Being able to discuss their brand ethos and how it aligns with your own values will show that you're genuinely interested in the role and the company.
✨Showcase Your Leadership Skills
As a Retail Team Lead, you'll need to demonstrate your ability to manage and motivate a team. Prepare examples from your past experiences where you've successfully led a team, resolved conflicts, or improved team performance. This will highlight your leadership capabilities.
✨Emphasise Customer Service Excellence
Since the role focuses on delivering exceptional consumer service, be ready to share specific instances where you've gone above and beyond for customers. Discuss how you handle difficult situations and ensure a positive experience for consumers.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, what success looks like in this role, or how Nike supports its employees' growth. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
