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For Companies At a Glance
- Tasks: Lead a team to deliver exceptional customer service and achieve sales targets.
- Company: Join NIKE, Inc., a leader in sports and fashion, embracing diversity and creativity.
- Benefits: Enjoy competitive pay, monthly bonuses, generous discounts, and a supportive team culture.
- Why this job: Be part of an inspiring community, grow your skills, and make a real impact.
- Qualifications: Customer service experience preferred; strong communication and team management skills required.
- Other info: Flexible hours needed; work in a dynamic retail environment with a focus on athlete experience.
The predicted salary is between 28800 - 43200 £ per year.
Become a Part of the NIKE, Inc. Team
NIKE, Inc. does more than outfit the world’s best athletes. It is a place to explore potential, obliterate boundaries and push out the edges of what can be. The company looks for people who can grow, think, dream and create. Its culture thrives by embracing diversity and rewarding imagination. The brand seeks achievers, leaders and visionaries. At NIKE, Inc. it’s about each person bringing skills and passion to a challenging and constantly evolving game.
To work in retail is to be the face of NIKE, Inc. With a relentless focus on product knowledge and customer service, Nike Retail teams give valuable experiences to consumers every day. From Shanghai to San Francisco, every store has a unique perspective and hosts an inspiring community of sport and style devotees. A career in Nike Retail demands creativity and ambition and offers the opportunity to grow with some of the best athletes, teammates and retail partners in the industry.
St Helens is looking for a Retail Lead to join our team and provide world‑class service to the consumer.
What you bring
As a Lead, you will be responsible for delivering exceptional consumer service and ensuring a premium brand experience to our consumers. You will coordinate, coach, and motivate the employees in your area while maintaining an excellent work atmosphere. You will support the management of the daily business in your area to achieve sales targets, including digital services, visual merchandising, sales floor, and promotional campaigns. You will identify and solve problems in partnership with your store leadership and be a brand ambassador for NIKE’s initiatives. You will also ensure the store complies with all NIKE standards and guidelines.
Our leads specialize in one business area but will support cross‑functionally.
- COMMERCIAL: You will support a team that can deliver efficient receiving of product, inventory accuracy to visual presentation standards, and make timely monthly initiative launches.
- ATHLETE EXPERIENCE: You will ensure the team is equipped to deliver the highest quality athlete experience.
- CONSUMER EXPERIENCE: You will lead by example and deliver our sales floor service to bring the consumer journey to life.
What you get
- One of the best compensation and benefits packages in the industry.
- Opportunity for monthly performance‑based bonus.
- A supportive team that values Diversity, Equity & Inclusion.
- A career at a company at the forefront of the sports and fashion industry.
- Generous online and in‑store employee discounts and a brand‑new NIKE outfit for you to sport with your teammates on the sales floor.
Qualifications
- Customer service and / or retail experience preferred.
- Ability to manage a small team of peers.
- Effective communicator, brand ambassador, and collaborative teammate.
- Demonstrated ability to apply product sales techniques.
- Flexible with scheduling and available to work retail hours (9:30am‑8pm), which may include day, evening, weekends, and / or holidays, based on department and store / company needs.
Apply now online.
We are waiting for you!
NIKE, Inc. is a growth company that looks for team members to grow with it. Nike offers a generous total rewards package, casual work environment, a diverse and inclusive culture, and an electric atmosphere for professional development. No matter the location, or the role, every Nike employee shares one galvanizing mission : To bring inspiration and innovation to every athlete in the world.
NIKE, Inc. is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.
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Retail Lead - St Helens employer: Nike
Contact Detail:
Nike Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Lead - St Helens
✨Tip Number 1
Familiarise yourself with NIKE's brand values and culture. Understanding their commitment to diversity, innovation, and customer experience will help you align your approach during interviews and discussions.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed a team or project in the past. Highlighting your ability to motivate and coach others will resonate well with the role of Retail Lead.
✨Tip Number 3
Engage with NIKE's social media platforms and community events. This not only shows your enthusiasm for the brand but also helps you network with current employees who might provide insights or referrals.
✨Tip Number 4
Prepare to discuss your customer service philosophy. NIKE places a strong emphasis on delivering exceptional consumer experiences, so be ready to share how you would enhance the athlete experience in-store.
We think you need these skills to ace Retail Lead - St Helens
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and qualifications required for the Retail Lead position. Tailor your application to highlight relevant experiences that align with these requirements.
Showcase Your Customer Service Skills: Emphasise your customer service and retail experience in your CV and cover letter. Provide specific examples of how you've delivered exceptional service or led a team in a retail environment.
Highlight Leadership Experience: Since the role involves managing a small team, make sure to include any leadership or coaching experiences you have. Describe situations where you motivated others or contributed to a positive work atmosphere.
Express Your Passion for the Brand: Convey your enthusiasm for NIKE and its values in your application. Mention any personal connections to the brand or experiences that demonstrate your alignment with their mission and culture.
How to prepare for a job interview at Nike
✨Show Your Passion for the Brand
Make sure to express your enthusiasm for NIKE and its products during the interview. Share personal experiences with the brand and how it has inspired you, as this will demonstrate your alignment with their culture of passion and creativity.
✨Highlight Your Customer Service Skills
Since the role focuses heavily on delivering exceptional consumer service, prepare examples from your past experiences where you successfully handled customer interactions. Emphasise your ability to create positive experiences and solve problems effectively.
✨Demonstrate Leadership Qualities
As a Retail Lead, you'll be expected to manage and motivate a team. Be ready to discuss your leadership style and provide examples of how you've successfully led a team in previous roles, focusing on collaboration and support.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and how you would handle specific retail situations. Think through potential scenarios related to sales targets, team dynamics, or customer complaints, and outline your approach to resolving them.
