At a Glance
- Tasks: Lead a dynamic team to deliver exceptional customer experiences and drive store success.
- Company: Join the iconic NIKE brand at Wembley Factory Store.
- Benefits: Enjoy employee discounts, healthcare, paid time off, and career development opportunities.
- Other info: Flexible hours, exciting environment, and opportunities for personal growth.
- Why this job: Be a coach and inspire your team while making a real impact in the community.
- Qualifications: Retail or hospitality experience with strong leadership and team-building skills.
Location & Store Type: Nike Wembley Factory Store
Address: 42-45 Wembley Park Blvd, LONDON, HA9 0TG, United Kingdom
Hours: Full Time, 40 hours per week, including nights and weekends
Availability Required: Fully Flexible, Monday to Sunday, starting from as early as 6:00 am
Behind every great team is a great coach. That’s why when you join us as a Department Manager, we refer to you as a Coach. Join the NIKE Team as a Lead (Supervisor). As a Nike Lead, you’re the face of NIKE. Enjoy high-volume and a fast pace as your diverse experience and perspective helps guide customers in making the best decisions for them. You’ll work with your team to focus on customer service and get to the win the right way. We believe that if you have a body, you are an athlete, and you’ll bring this to life with your passion for sport and customer service.
This includes properly training your team and implementing our Service Principles while representing our global culture of sport, the NIKE brand, each other, and your community. You lead the charge of ensuring your team makes positive moments, has fun, and feels like they are a part of something bigger. As a Lead, you'll lead, drive, and inspire your team to deliver the best experience for their customers while ensuring your team members feel included and supported. You'll use your retail expertise to drive store growth strategies and create opportunities to continue building upon community partnerships. You are the one people look to for encouragement, leadership and bringing NIKE to life for our customers, communities, and colleagues.
You will also enjoy benefits like employee discounts, healthcare, paid time off and education programs to develop and advance your career.
Putting Your Best Foot Forward- Substantial stockroom experience in a retail or hospitality environment
- Demonstrable leadership experience
- Demonstrated ability to recruit, build and lead high-performing teams
- Proficient in Microsoft Office and retail business systems
- Proven ability to utilize tools for conflict resolution and employee coaching and counseling
- Able to work mornings, weekends, nights, and holidays as needed
- Leading a team that helps keep all store functions running seamlessly.
- Ensuring your store is staffed by attracting, assessing and onboarding your future teammates.
- Equip store employees with tools needed to succeed in their day-to-day responsibilities.
- Leading your store's team and business results/critical metrics, including budgeting, spatial planning, product refill rates, drive stockroom excellence, display people leadership and management.
- Managing product life cycle from stockroom to visual merchandising and the sales floor.
- Attractive salary that evolves with the market and experience
- Opportunity on receiving monthly bonus payments
- Attractive online and in-store employee discounts
- Attractive Benefits Package, Pension & Share scheme
- Exciting development and career opportunities
- Regular training on leadership, sales and products
- A dynamic and motivating environment which values Diversity, Equity & Inclusion (DE&I)
- Staff dress to represent NIKE and foster our team spirit
- Access to sports activities
- Opportunities to participate in unique NIKE moments
We are waiting for you!
Retail Lead - Operations - 40HR - Nike Wembley employer: Nike
NIKE, Inc. is an exceptional employer that fosters a dynamic and inclusive work culture, where creativity and ambition are celebrated. As a part-time Retail Assistant (Athlete) at the NIKE Factory Store in Bishopbriggs, you will enjoy a competitive compensation package, generous employee discounts, and opportunities for personal and professional growth within a supportive team environment. Join us to be part of a brand that inspires and innovates, while connecting with a community of sport and style enthusiasts.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Lead - Operations - 40HR - Nike Wembley
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Nike, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Nike!
We think you need these skills to ace Retail Lead - Operations - 40HR - Nike Wembley
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Nike, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Nike and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Nike that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Nike
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
