Retail Lead (Commercial) - Birmingham Outlet Resorts World Solihull

Overview

Retail Lead (Commercial) – Birmingham Outlet Resorts World Solihull

Role summary: Commercial Retail Lead to deliver worldclass service and a premium brand experience, coordinating, coaching, and motivating the team to achieve sales targets across daily operations, including digital services, visual merchandising, sales floor, and promotional campaigns; acting as a brand ambassador for NIKE initiatives and ensuring store standards and guidelines are followed.

Responsibilities

• COMMERCIAL: Support a team that delivers efficient receiving of product, inventory accuracy to visual presentation standards, and timely monthly initiative launches.
• ATHLETE EXPERIENCE: Ensure the team is equipped to deliver the highest quality athlete experience.
• CONSUMER EXPERIENCE: Lead by example to deliver on the sales floor service and bring the consumer journey to life.

Qualifications

• Customer service and/or retail experience preferred.
• Ability to manage a small team of peers.
• Effective communicator, brand ambassador, and collaborative teammate.
• Demonstrated ability to apply product sales techniques.
• Flexible with scheduling and available to work retail hours (40 hrs FULL TIME), which may include day, evening, weekends, and/or holidays, based on department and store/company needs.

What You Get / Benefits

• One of the best compensation and benefits packages in the industry
• Opportunity for monthly performance-based bonus
• A supportive team that values Diversity, Equity & Inclusion
• A career at a company at the forefront of the sports and fashion industry
• Generous online and in-store employee discounts and a brand-new NIKE outfit for you to sport with your teammates on the sales floor.