At a Glance
- Tasks: Lead a team to deliver exceptional customer service and achieve sales targets.
- Company: Join NIKE, Inc., a leader in sports and fashion, embracing diversity and creativity.
- Benefits: Enjoy competitive pay, performance bonuses, discounts, and a supportive team culture.
- Other info: Flexible scheduling with opportunities for professional development in a casual environment.
- Why this job: Be part of an inspiring community and grow alongside top athletes and teammates.
- Qualifications: Retail experience preferred; strong communication and team management skills required.
The predicted salary is between 24000 - 42000 £ per year.
Nike Ashford is looking for a Retail Lead (40 hours) to join our team and provide world‑class service to the consumer.
Responsibilities
As a Lead, you will be responsible for delivering exceptional consumer service and ensuring a premium brand experience to our consumers. You will coordinate, coach, and motivate the employees in your area while maintaining an excellent work atmosphere. You will support the management of the daily business in your area to achieve sales targets, including digital services, visual merchandising, sales floor, and promotional campaigns. You will identify and solve problems in partnership with your store leadership and be a brand ambassador for NIKE’s initiatives. You will also ensure the store complies with all NIKE standards and guidelines.
Core Areas
- Commercial: You will support a team that can deliver efficient receiving of product, inventory accuracy to visual presentation standards, and make timely monthly initiative launches.
- Athlete Experience: You will ensure the team is equipped to deliver the highest quality athlete experience.
- Consumer Experience: You will lead by example and deliver our sales floor service to bring the consumer journey to life.
Benefits
- One of the best compensation and benefits packages in the industry
- Opportunity for monthly performance‑based bonus
- A supportive team that values Diversity, Equity & Inclusion
- A career at a company at the forefront of the sports and fashion industry.
- Generous online and in‑store employee discounts and a brand‑new NIKE outfit for you to sport with your teammates on the sales floor.
Qualifications
- Customer service and/or retail experience preferred.
- Ability to manage a small team of peers.
- Effective communicator, brand ambassador, and collaborative teammate.
- Demonstrated ability to apply product sales techniques.
- Flexible with scheduling and available to work retail hours (40 hrs FULL‑TIME), which may include day, evening, weekends, and/or holidays, based on department and store/company needs.
Note that relocation support is not provided for this role.
Apply now online. We are waiting for you!
Retail Lead - Ashford employer: Nike
At NIKE, Inc., we pride ourselves on being an exceptional employer that champions creativity, diversity, and personal growth. As a Retail Lead in Ashford, you will enjoy a supportive team environment, competitive compensation, and a wealth of opportunities for professional development, all while being part of a brand that inspires athletes worldwide. With generous employee discounts and a commitment to inclusivity, NIKE is not just a workplace; it's a community where your passion for sport and style can truly thrive.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Lead - Ashford
✨Tip Number 1
Familiarise yourself with NIKE's brand values and culture. Understanding their commitment to diversity, innovation, and customer experience will help you align your personal values with theirs during any discussions.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed a team or project in the past. NIKE is looking for achievers and visionaries, so be ready to discuss your experiences in motivating and coaching others.
✨Tip Number 3
Be prepared to demonstrate your product knowledge and customer service skills. Think of ways you can enhance the consumer experience and be ready to share ideas on how to improve sales and engagement in a retail environment.
✨Tip Number 4
Network with current or former NIKE employees if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying for the Retail Lead position.
We think you need these skills to ace Retail Lead - Ashford
Some tips for your application 🫡
Understand the Role:Before applying, make sure you fully understand the responsibilities of a Retail Lead at NIKE, Inc. Highlight your relevant experience in customer service and team management in your application.
Tailor Your CV:Customise your CV to reflect the skills and experiences that align with the job description. Emphasise your ability to manage a team, deliver exceptional customer service, and your knowledge of retail operations.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for the brand and your understanding of its culture. Mention specific examples of how you've demonstrated leadership and creativity in previous roles.
Showcase Your Teamwork Skills:In your application, provide examples of how you've successfully collaborated with others in a retail environment. NIKE values teamwork, so highlight your ability to work well with peers and motivate a team.
How to prepare for a job interview at Nike
✨Show Your Passion for the Brand
Make sure to express your enthusiasm for NIKE and its values during the interview. Share personal experiences with the brand, whether it's through sports or fashion, to demonstrate your genuine connection.
✨Highlight Your Leadership Skills
As a Retail Lead, you'll be expected to manage and motivate a team. Prepare examples of how you've successfully led a team in the past, focusing on your ability to inspire and drive results.
✨Demonstrate Customer Service Excellence
NIKE places a strong emphasis on customer experience. Be ready to discuss specific instances where you provided exceptional service or resolved customer issues effectively.
✨Prepare for Situational Questions
Expect questions that assess your problem-solving skills and ability to handle various retail scenarios. Think of examples that showcase your adaptability and decision-making under pressure.
