At a Glance
- Tasks: Lead a team to deliver exceptional customer service and achieve sales targets.
- Company: Join NIKE, Inc., a leader in sports and fashion, embracing diversity and creativity.
- Benefits: Enjoy competitive pay, monthly bonuses, generous discounts, and a supportive team culture.
- Other info: Flexible scheduling with opportunities for professional development in a dynamic environment.
- Why this job: Be part of an inspiring community, grow your skills, and make a real impact.
- Qualifications: Retail experience preferred; strong communication and team management skills required.
The predicted salary is between 28800 - 43200 £ per year.
Nike Portsmouth is looking for a Retail Lead (40 hrs FULL TIME) to join our team and provide world class service to the consumer:
Join the NIKE, Inc. team! As a Lead, you will be responsible for delivering exceptional consumer service and ensuring a premium brand experience to our consumers. You will coordinate, coach, and motivate the employees in your area while maintaining an excellent work atmosphere. You will support the management of the daily business in your area to achieve sales targets, including digital services, visual merchandising, sales floor, and promotional campaigns. You will identify and solve problems in partnership with your store leadership and be a brand ambassador for NIKE's initiatives. You will also ensure the store complies with all NIKE standards and guidelines.
Our Leads specialize in one business area but will support cross-functionally:
- COMMERCIAL: You will support a team that can deliver efficient receiving of product, inventory accuracy to visual presentation standards, and make timely monthly initiative launches
- ATHLETE EXPERIENCE: You will ensure the team is equipped to deliver the highest quality athlete experience.
- CONSUMER EXPERIENCE: You will lead by example and deliver our sales floor service to bring the consumer journey to life.
What you get:
- One of the best compensation and benefits packages in the industry
- Opportunity for monthly performance-based bonus
- A supportive team that values Diversity, Equity & Inclusion
- A career at a company at the forefront of the sports and fashion industry.
- Generous online and in-store employee discounts and a brand-new NIKE outfit for you to sport with your teammates on the sales floor.
Qualifications
- Customer service and/or retail experience preferred.
- Ability to manage a small team of peers.
- Effective communicator, brand ambassador, and collaborative teammate.
- Demonstrated ability to apply product sales techniques.
- Flexible with scheduling and available to work retail hours (40 hr FULL TIME ), which may include day, evening, weekends, and/or holidays, based on department and store/company needs.
We are waiting for you!
Retail Lead - Portsmouth employer: Nike
NIKE, Inc. is an exceptional employer that fosters a dynamic and inclusive work culture, where creativity and ambition are celebrated. As a part-time Retail Assistant (Athlete) at the NIKE Factory Store in Bishopbriggs, you will enjoy a competitive compensation package, generous employee discounts, and opportunities for personal and professional growth within a supportive team environment. Join us to be part of a brand that inspires and innovates, while connecting with a community of sport and style enthusiasts.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Lead - Portsmouth
✨Tip Number 1
Familiarise yourself with NIKE's brand values and culture. Understanding their commitment to diversity, innovation, and customer experience will help you align your approach during interviews and discussions.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed a team or improved customer service in previous roles. NIKE values leaders who can motivate and inspire others.
✨Tip Number 3
Be ready to discuss your knowledge of retail trends and consumer behaviour. Demonstrating your understanding of the retail landscape will show that you're not just passionate about sports but also about delivering exceptional customer experiences.
✨Tip Number 4
Prepare questions that reflect your interest in NIKE's initiatives and future goals. Engaging with the interviewers about their vision for the store and how you can contribute will set you apart as a proactive candidate.
We think you need these skills to ace Retail Lead - Portsmouth
Some tips for your application 🫡
Understand the Role:Before applying, make sure you fully understand the responsibilities of a Retail Lead at NIKE, Inc. Read through the job description carefully and note the key skills and experiences they are looking for.
Tailor Your CV:Customise your CV to highlight relevant retail and customer service experience. Emphasise any leadership roles or team management experience, as well as your ability to deliver exceptional consumer experiences.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for the brand and your understanding of its culture. Mention specific examples of how you've demonstrated creativity and ambition in previous roles, and how you can contribute to the NIKE team.
Showcase Your Communication Skills:In both your CV and cover letter, ensure you communicate clearly and effectively. Use concise language and avoid jargon. This will demonstrate your ability to be an effective communicator, which is crucial for the Retail Lead position.
How to prepare for a job interview at Nike
✨Show Your Passion for the Brand
Make sure to express your enthusiasm for NIKE and its values during the interview. Share personal experiences with the brand, whether it's through sports or fashion, to demonstrate your genuine connection and understanding of what NIKE stands for.
✨Highlight Your Leadership Skills
As a Retail Lead, you'll be managing a team. Be prepared to discuss your previous leadership experiences, how you motivate others, and any specific examples of how you've successfully led a team in a retail environment.
✨Demonstrate Customer Service Excellence
Since customer service is key at NIKE, come ready with examples of how you've provided exceptional service in past roles. Discuss any techniques you use to ensure a positive experience for customers and how you handle difficult situations.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving skills and ability to think on your feet. Practice responding to potential challenges you might encounter as a Retail Lead, such as managing inventory or resolving customer complaints.
