At a Glance
- Tasks: Lead a team to deliver exceptional service and create a premium brand experience.
- Company: Join Nike, a leading sports and fashion company with a vibrant culture.
- Benefits: Enjoy competitive pay, performance bonuses, and generous employee discounts.
- Other info: Flexible hours and a supportive team that values diversity and inclusion.
- Why this job: Be a brand ambassador and make a real impact on customer experiences.
- Qualifications: Customer service or retail experience is preferred; strong communication skills are a must.
The predicted salary is between 25000 - 32000 € per year.
Nike Kingston is looking for a Team Lead to join our team and provide world-class service to the consumer.
Responsibilities
- Deliver exceptional consumer service and ensure a premium brand experience.
- Coordinate, coach and motivate employees while maintaining an excellent work atmosphere.
- Support the management of daily business to achieve sales targets across digital services, visual merchandising, sales floor and promotional campaigns.
- Identify and solve problems in partnership with store leadership and act as a brand ambassador for NIKE’s initiatives.
- Ensure the store complies with all NIKE standards and guidelines.
Key Focus Areas
- Commercial – deliver efficient receiving of product, maintain inventory accuracy to visual presentation standards and launch timely monthly initiatives.
- Athlete Experience – ensure the team is equipped to deliver the highest quality athlete experience.
- Consumer Experience – lead by example and deliver our sales floor service to bring the consumer journey to life.
Benefits
- One of the best compensation and benefits packages in the industry.
- Opportunity for monthly performance‑based bonus.
- A supportive team that values diversity, equity & inclusion.
- Career at a leading sports and fashion company.
- Generous online and in‑store employee discounts and a brand‑new NIKE outfit.
Qualifications
- Customer service and/or retail experience preferred.
- Effective communicator, brand ambassador and collaborative teammate.
- Demonstrated ability to apply product sales techniques.
- Flexible with scheduling and available to work retail hours, including day, evening, weekends and holidays as required.
Note: Relocation support is not available for this role.
NIKE, Inc. is an equal opportunity employer. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.
Retail Lead (Commercial) 40hrs - Nike Kingston in London employer: Nike
Nike Kingston is an exceptional employer that prioritises a supportive and inclusive work culture, offering one of the best compensation and benefits packages in the industry. As a Team Lead, you will have the opportunity to grow your career within a leading sports and fashion company while enjoying generous employee discounts and performance-based bonuses. Join a dynamic team that values diversity and is committed to delivering an outstanding consumer experience.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Lead (Commercial) 40hrs - Nike Kingston in London
✨Tip Number 1
Get to know the company culture! Before your interview, check out Nike's social media and website to understand their values and vibe. This will help you connect with the team and show that you're genuinely interested in being part of their world.
✨Tip Number 2
Practice your pitch! Be ready to talk about your experience in retail and how it aligns with delivering exceptional consumer service. We want to hear how you can motivate a team and create a premium brand experience!
✨Tip Number 3
Dress the part! When you show up for your interview, wear something that reflects Nike’s style. It shows you understand the brand and are ready to represent them as a Team Lead.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It keeps you on their radar and shows your enthusiasm for the role. And remember, apply through our website for the best chance!
We think you need these skills to ace Retail Lead (Commercial) 40hrs - Nike Kingston in London
Some tips for your application 🫡
Show Your Passion for the Brand:When writing your application, let your love for Nike shine through! Share why you’re excited about the brand and how you can contribute to delivering that world-class service we all strive for.
Highlight Relevant Experience:Make sure to showcase any customer service or retail experience you have. We want to see how your past roles have prepared you to lead a team and create an exceptional consumer experience.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language to describe your skills and experiences, making it easy for us to see why you’d be a great fit for the Team Lead role.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you in the running for this exciting opportunity at Nike Kingston.
How to prepare for a job interview at Nike
✨Know Your Nike Stuff
Before heading into the interview, make sure you’re well-versed in Nike’s brand values and latest initiatives. Familiarise yourself with their products and any recent campaigns. This shows your passion for the brand and helps you connect with the interviewers.
✨Showcase Your Leadership Skills
As a Team Lead, you'll need to demonstrate your ability to motivate and coach others. Prepare examples from your past experiences where you've successfully led a team or improved team performance. Highlight how you can create a positive work atmosphere.
✨Emphasise Customer Experience
Nike is all about delivering exceptional consumer service. Be ready to discuss how you’ve enhanced customer experiences in previous roles. Share specific stories that illustrate your commitment to providing top-notch service and how you handle challenges.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life retail situations. Think about how you would handle inventory issues, team conflicts, or customer complaints. Practising these scenarios will help you respond confidently and show your problem-solving skills.
