At a Glance
- Tasks: Lead team engagement, training, and communication strategies in a dynamic retail environment.
- Company: Join the new NIKE flagship store in London, where innovation meets teamwork.
- Benefits: Attractive salary, bonuses, discounts, and a comprehensive benefits package.
- Other info: Exciting career growth opportunities and access to unique NIKE events.
- Why this job: Be part of a vibrant culture that values diversity and inspires athletes worldwide.
- Qualifications: Passion for sport, strong communication skills, and experience in team engagement.
The predicted salary is between 30000 - 40000 £ per year.
- Floor Manager (Athlete Services & Training Coach) - NEW NIKE LONDON FLAGSHIP
- Do you know, what we are missing to create the best retail team on the globe? Someone like
YOU !
In our NIKE Retail Stores we use special job names for our positions: a department manager is called "Coach".
The Coach Athlete Services & Training supports a high-performance, customer-focused culture through team engagement, communication, onboarding, training coordination, and talent support.
Partnering with the Assistant Head Coach and store leadership team, this role helps ensure teammates are informed, connected, engaged, and equipped to succeed.
The role supports engagement initiatives, learning programs, onboarding activities, communication strategies, and seasonal recruitment processes that enhance teammate experience, strengthen operational capability, and contribute to business performance.
The Coach also leads a cohesive store communication strategy to ensure consistent messaging, stronger team understanding, and alignment with business priorities.
- As an Athlete Services & Training Coach you will
- Team Engagement & Culture
- Support store engagement initiatives, action plans, recognition programs, and activities that build team connection.
- Gather teammate feedback through surveys, focus groups, listening sessions, and informal channels.
- Partner with leaders to strengthen a positive, inclusive, high-performing culture rooted in company values.
- In-Store Communication
- Own and execute the store communication strategy, ensuring key business messages are clear, consistent, timely, relevant, and accessible to all store teammates.
- Develop communication plans and manage channels that support operational priorities, campaigns, people initiatives, leadership updates, and store objectives.
- Partner with leaders and gather feedback to improve communication effectiveness and strengthen teammate understanding of business priorities.
- Learning & Development Support
- Coordinate training, learning programs, workshops, and development initiatives for new and existing teammates.
- Maintain accurate, current training resources, materials, records, and completion tracking.
- Track compliance, learning effectiveness, and promote continuous learning and professional development.
- Onboarding & Capability Building
- Support onboarding for all new store teammates, including induction activities, training timelines, required tasks, and mandatory learning.
- Partner with leaders to identify capability gaps and development needs while keeping onboarding records and capability tracking up to date.
- Performance & Continuous Improvement
- Maintain accurate tracker, and reports across people activities.
- Monitor key people metrics and identify opportunities to improve.
- Support people-related projects and initiatives.
- Recommend improvements to teammate experience and operational effectiveness.
- Seasonal Recruitment Coordination
- Coordinate seasonal recruitment activity with store leaders and Talent Acquisition, delivering plans aligned to store hiring needs.
- Schedule interviews, assessments, hiring events, and onboarding programs while supporting workforce planning and seasonal hiring timelines.
- Track recruitment progress and provide regular updates to store leadership.
What you get
- Attractive salary that evolves with the market and experience
- Opportunity to receive monthly bonus payments
- Attractive online and in-store employee discounts
- Attractive Benefits Package, Pension & Share scheme
- Exciting development and career opportunities
- Regular training on leadership, sales and products
- A dynamic and motivating environment which values Diversity, Equity & Inclusion (DE&I)
- Staff dress to represent NIKE and foster our team spirit
- Access to sports activities
- Opportunities to participate in unique NIKE moments
What you bring
- A passion for NIKE and/or love of sport
- Relevant experience supporting teammate engagement, communication planning, and people-focused initiatives.
- Ability to identify learning needs, support effective training delivery, and track learning impact.
- Strong facilitation, presentation and communication skills.
- Strong planning, prioritization and problem-solving skills to support seasonal workforce planning, talent pipeline development, and recruitment readiness.
- Very good command of English language (written and spoken)
- Flexibility to work in shifts and on weekends
Watch this video to find out about the atmosphere in our stores and learn more about our store traditions .
Did we arouse your interest and do you want to support us on our mission
“To bring inspiration and innovation to every athlete in the world.” ? Apply now, easy way online. We are waiting for you!
Floor Manager (Athlete Services & Training Coach) - NEW NIKE LONDON FLAGSHIP employer: Nike
NIKE, Inc. is an exceptional employer that fosters a dynamic and inclusive work culture, where creativity and ambition are celebrated. As a part-time Retail Assistant (Athlete) at the NIKE Factory Store in Bishopbriggs, you will enjoy a competitive compensation package, generous employee discounts, and opportunities for personal and professional growth within a supportive team environment. Join us to be part of a brand that inspires and innovates, while connecting with a community of sport and style enthusiasts.
StudySmarter Expert Advice🤫
We think this is how you could land Floor Manager (Athlete Services & Training Coach) - NEW NIKE LONDON FLAGSHIP
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Nike, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Nike!
We think you need these skills to ace Floor Manager (Athlete Services & Training Coach) - NEW NIKE LONDON FLAGSHIP
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Nike, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Nike and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Nike that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Nike
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
