At a Glance
- Tasks: Lead a team to deliver exceptional customer service and enhance the consumer experience.
- Company: Join the dynamic Nike Kingston team, where innovation meets passion.
- Benefits: Enjoy competitive pay, monthly bonuses, and generous employee discounts.
- Other info: Flexible hours and a supportive team environment await you.
- Why this job: Be part of a brand that values diversity and creativity in the sports and fashion industry.
- Qualifications: Customer service experience and strong communication skills are preferred.
The predicted salary is between 25000 - 32000 £ per year.
Become a Part of the Nike Kingston Team. NIKE, Inc. does more than outfit the world's best athletes. It is a place to explore potential, obliterate boundaries and push out the edges of what can be. The company looks for people who can grow, think, dream and create. Its culture thrives by embracing diversity and rewarding imagination. The brand seeks achievers, leaders and visionaries. At NIKE, Inc. it's about each person bringing skills and passion to a challenging and constantly evolving game.
Nike Kingston is looking for a Team Lead to join our team and provide world‑class service to the consumer.
What you bring
- As a Lead, you will be responsible for delivering exceptional consumer service and ensuring a premium brand experience to our consumers.
- You will coordinate, coach, and motivate the employees in your area while maintaining an excellent work atmosphere.
- You will support the management of the daily business in your area to achieve sales targets, including digital services, visual merchandising, sales floor, and promotional campaigns.
- You will identify and solve problems in partnership with your store leadership and be a brand ambassador for NIKE's initiatives.
- You will also ensure the store complies with all NIKE standards and guidelines.
Our leads specialize in one business area but will support cross‑functionally:
- COMMERCIAL: You will support a team that can deliver efficient receiving of product, inventory accuracy to visual presentation standards, and make timely monthly initiative launches.
- ATHLETE EXPERIENCE: You will ensure the team is equipped to deliver the highest quality athlete experience.
- CONSUMER EXPERIENCE: You will lead by example and deliver our sales floor service to bring the consumer journey to life.
What you get
- One of the best compensation and benefits packages in the industry.
- Opportunity for monthly performance-based bonus.
- A supportive team that values Diversity, Equity & Inclusion.
- A career at a company at the forefront of the sports and fashion industry.
- Generous online and in-store employee discounts and a brand-new NIKE outfit for you to sport with your teammates on the sales floor.
Qualifications
- Customer service and/or retail experience preferred.
- Effective communicator, brand ambassador, and collaborative teammate.
- Demonstrated ability to apply product sales techniques.
- Flexible with scheduling and available to work retail hours, which may include day, evening, weekends, and/or holidays, based on department and store/company needs.
Note: Relocation support is not available for this role. NIKE, Inc. is an equal opportunity employer. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.
Retail Lead - Commercial & Customer Experience in Kingston upon Thames employer: Nike
At NIKE, Inc., we pride ourselves on being an exceptional employer that champions diversity and innovation. Our Kingston team thrives in a dynamic work culture that not only values individual contributions but also fosters personal and professional growth through comprehensive training and development opportunities. With competitive compensation, generous employee discounts, and a commitment to creating a supportive environment, NIKE is the perfect place for those looking to make a meaningful impact in the retail industry.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Lead - Commercial & Customer Experience in Kingston upon Thames
✨Tip Number 1
Get to know the company culture! Before your interview, dive into NIKE's values and mission. This way, you can show how your skills and passion align with their vision. Plus, it’ll help you stand out as someone who truly gets what they’re about.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on showcasing your customer service experience and how you can lead a team to deliver that top-notch athlete experience NIKE is known for.
✨Tip Number 3
Dress the part! When you show up for your interview, rock a NIKE outfit if you can. It not only shows your enthusiasm for the brand but also gives you a chance to demonstrate your understanding of their style and culture.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. Mention something specific from your conversation to remind them of your fit for the role. And remember, apply through our website for the best chance at landing that dream job!
We think you need these skills to ace Retail Lead - Commercial & Customer Experience in Kingston upon Thames
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your passion for retail and customer service shine through. We want to see how excited you are about the opportunity to be part of the Nike Kingston team and how you can contribute to creating an exceptional consumer experience.
Tailor Your CV:Make sure to customise your CV to highlight relevant experience that aligns with the Retail Lead role. We love seeing specific examples of how you've delivered outstanding service or led a team in the past. This helps us understand how you fit into our culture and values.
Be Authentic:Don't be afraid to let your personality come through in your application. We value diversity and want to know the real you! Share your unique experiences and perspectives that make you a great fit for the Nike brand.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and ensure it gets the attention it deserves. Plus, it’s super straightforward!
How to prepare for a job interview at Nike
✨Know the Brand Inside Out
Before your interview, dive deep into Nike's history, values, and current initiatives. Understanding their commitment to diversity and innovation will help you align your answers with their culture and show that you're genuinely interested in being part of the team.
✨Showcase Your Leadership Skills
As a Retail Lead, you'll need to demonstrate your ability to motivate and coach a team. Prepare examples from your past experiences where you've successfully led a team or improved customer service. Highlight how you can bring out the best in others while maintaining a positive work atmosphere.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and customer service approach. Think of specific situations where you've had to resolve issues or enhance the consumer experience. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
✨Dress the Part
Since you'll be representing Nike, make sure to wear something that reflects the brand's style. A smart-casual outfit with a touch of Nike flair can show your enthusiasm for the role and your understanding of the brand's image. Plus, it sets a great first impression!
