Floor Manager - Service (Coach) 40hrs - Kingston in Kingston upon Thames

Become a Part of the Nike Kingston Team. NIKE, Inc. does more than outfit the world’s best athletes. It is a place to explore potential, obliterate boundaries and push out the edges of what can be. The company looks for people who can grow, think, dream and create. Its culture thrives by embracing diversity and rewarding imagination. The brand seeks achievers, leaders and visionaries. At NIKE, Inc. it’s about each person bringing skills and passion to a challenging and constantly evolving game.

As a Coach you are:

• Using your expertise in the field of exceptional consumer service to serve and deliver a premium brand experience to our consumers.
• Leading, coaching and motivating the employees in your department and ensuring an excellent work atmosphere.
• Managing the daily business in your department to reach sales targets (incl. digital services, visual merchandising, sales floor).
• Identifying and improving areas based on feedback given by consumers.
• Being a brand ambassador for NIKE’s initiatives including training your team.
• Ensuring that the store complies with all NIKE standards and guidelines.
• Cooperating with your business partners across stores and HQ.

More specifically, our store structure consists of the 3 Coach roles below:

• Leading a team who can deliver efficient receiving of product, inventory accuracy to visual presentation standards.
• Ensuring the smooth process of all inventories warranting our sales floor is always full, presentable and achieve brand standards.
• Working alongside department leads who will oversee the individual components (product receiving and visual presentation) whilst you will be responsible for the overall product journey in store.
• Being responsible for monthly initiative launches.
• Using our reporting tools to make the best commercial decisions.
• Achieving accurate inventory to fulfill digital orders.

• Ensuring the team is equipped to deliver the highest quality athlete experience.
• Leading team Engagement on NIKE Community Ambassador activities.
• Partnering with senior store leadership, you will oversee the hiring processes including onboarding.
• Being responsible for store scheduling.
• Working collaboratively with store team to implement & maintain a positive NIKE culture.

• Leading by example and the delivery of our sales floor service and bring the consumer journey to life.
• Ensuring the team is equipped with brand knowledge regarding all aspects consumer service including digital service enablers.
• Completing specific training and share completion with athlete services.
• Using data and analytics to provide insights and partner to achieve continuous improvement with senior store leadership.

What you get:

• Attractive salary that evolves with the market and experience.
• Opportunity on receiving monthly bonus payments.
• Attractive online and in-store employee discounts.
• Attractive Benefits Package, Pension & Share scheme.
• Exciting development and career opportunities.
• Regular training on leadership, sales and products.
• A dynamic and motivating environment which values Diversity, Equity & Inclusion (DE&I).
• Staff dress to represent NIKE and foster our team spirit.

What you bring:

• A passion for NIKE and/or love of sport.
• Experience in retail and/or leadership positions.
• Very good command of English language (written and spoken).
• Experience and competency in serving exceptional consumer service.
• Ability to coach and develop a strong team.
• Strong focus on communication.
• Flexibility to work in shifts and on weekends.

NIKE, Inc. is an equal opportunity employer. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.