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- Tasks: Lead and motivate a retail team to deliver exceptional consumer experiences.
- Company: Join NIKE, a global leader in sports and retail.
- Benefits: Attractive salary, bonuses, discounts, and career development opportunities.
- Why this job: Be part of a dynamic team that inspires athletes worldwide.
- Qualifications: Retail experience and a passion for sports are essential.
- Other info: Enjoy a vibrant work culture that values diversity and inclusion.
The predicted salary is between 30000 - 42000 ÂŁ per year.
NIKE Factory Outlet Icon Commercial Coach
Do you know what we are missing to create the best retail team on the globe? Someone like YOU!
In our NIKE Retail Stores we use special job names for our positions: a Store Manager is called "Head Coach", an Assistant Store Manager is called "Assistant Head Coach", a department manager is called "Coach", a team leader is called “Lead“ and a Sales Associate is called "Athlete".
As a Coach you are:
- Using your expertise in the field of exceptional consumer service to serve and deliver a premium brand experience to our consumers.
- Leading, coaching and motivating the employees in your department and ensuring an excellent work atmosphere.
- Managing the daily business in your department to reach sales targets (incl. digital services, visual merchandising, sales floor).
- Identifying and improving areas based on feedback given by consumers.
- Being a brand ambassador for NIKE’s initiatives including training your team.
- Ensuring that the store complies with all NIKE standards and guidelines.
- Cooperating with your business partners across stores and HQ.
More specifically, our store structure consists of the 3 Coach roles below:
- COMMERCIAL
- Leading a team who can deliver efficient receiving of product, inventory accuracy to visual presentation standards.
- Ensuring the smooth process of all inventories warranting our sales floor is always full, presentable and achieves brand standards.
- Working alongside department leads who will oversee the individual components (product receiving and visual presentation) whilst you will be responsible for the overall product journey in store.
- Being responsible for monthly initiative launches.
- Using our reporting tools to make the best commercial decisions.
- Achieving accurate inventory to fulfil digital orders.
- ATHLETE EXPERIENCE
- Ensuring the team is equipped to deliver the highest quality athlete experience (Purpose).
- Leading team Engagement on NIKE Community Ambassador activities.
- Partnering with senior store leadership, you will oversee the hiring processes including onboarding.
- Being responsible for store scheduling.
- Working collaboratively with store team to implement & maintain a positive NIKE culture.
- CONSUMER EXPERIENCE
- Leading by example and the delivery of our sales floor service and bring the consumer journey to life.
- Ensuring the team is equipped with brand knowledge regarding all aspects of consumer service including digital service enablers.
- Completing specific training and share completion with athlete services.
- Using data and analytics to provide insights and partner to achieve continuous improvement with senior store leadership.
What you get:
- Attractive salary that evolves with the market and experience.
- Opportunity on receiving monthly bonus payments.
- Attractive online and in-store employee discounts.
- Attractive Benefits Package, Pension & Share scheme.
- Exciting development and career opportunities.
- Regular training on leadership, sales and products.
- A dynamic and motivating environment which values Diversity, Equity & Inclusion (DE&I).
- Staff dress to represent NIKE and foster our team spirit.
- Access to sports activities.
- Opportunities to participate in unique NIKE moments.
What you bring:
- A passion for NIKE and/or love of sport.
- Experience in retail and/or leadership positions.
- Very good command of English language (written and spoken).
- Experience and competency in serving exceptional consumer service.
- Ability to coach and develop a strong team.
- Strong focus on communication.
- Flexibility to work in shifts and on weekends.
Did we arouse your interest and do you want to support us on our mission “To bring inspiration and innovation to every athlete in the world”? Apply now, easy way online. We are waiting for you!
Floor Manager( Commercial Coach) - Icon employer: Nike
Contact Detail:
Nike Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Floor Manager( Commercial Coach) - Icon
✨Tip Number 1
Get to know the company culture! Before your interview, check out NIKE's social media and website to understand their values and vibe. This will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your pitch! Be ready to share your passion for sport and retail experience. Think about how your skills can contribute to creating that exceptional consumer experience NIKE is all about. A confident delivery can really make you stand out!
✨Tip Number 3
Network like a pro! Reach out to current or former NIKE employees on LinkedIn. Ask them about their experiences and any tips they might have for you. Plus, it shows initiative and can give you insider info that could be super helpful during your interview.
✨Tip Number 4
Don't forget to apply through our website! It’s the easiest way to get your application noticed. Plus, it shows you’re serious about joining the team. So, hit that apply button and let’s get you on board!
We think you need these skills to ace Floor Manager( Commercial Coach) - Icon
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your love for NIKE and sports shine through! We want to see that enthusiasm in your words, so don’t hold back on sharing why you’re excited about this role.
Tailor Your Experience: Make sure to highlight your retail and leadership experience in a way that aligns with the Coach role. Use specific examples that demonstrate how you've led teams or improved customer experiences – we love a good story!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the team. Remember, less is often more!
Apply Through Our Website: Don’t forget to apply through our website! It’s the easiest way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Nike
✨Know Your NIKE Culture
Before your interview, dive deep into NIKE's culture and values. Understand what it means to be a 'Coach' and how you can embody that role. This will help you connect your personal experiences with the brand's mission during the interview.
✨Showcase Your Leadership Skills
Prepare specific examples of how you've led teams in the past. Highlight your ability to motivate and coach others, as this is crucial for the Floor Manager role. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Understand the Consumer Experience
Familiarise yourself with the concept of exceptional consumer service. Be ready to discuss how you would enhance the athlete experience in-store and share any relevant experiences where you’ve successfully improved customer satisfaction.
✨Be Data-Driven
Since the role involves using reporting tools for commercial decisions, brush up on your analytical skills. Be prepared to discuss how you’ve used data in previous roles to drive sales or improve processes, showing that you can make informed decisions.