At a Glance
- Tasks: Lead a team to deliver exceptional service and maintain store standards.
- Company: Join Nike, a leader in sports and fashion, known for its innovation.
- Benefits: Enjoy competitive pay, bonuses, discounts, and a supportive, inclusive culture.
- Why this job: Be part of a dynamic team that values your growth and creativity.
- Qualifications: Retail management experience and a passion for customer service are essential.
- Other info: Flexible hours required; perfect for students looking to gain valuable experience.
The predicted salary is between 30000 - 42000 £ per year.
Nike Bournemouth Castlepoint is looking for a Floor Manager (Commercial Coach) to join our team and provide world-class service to the consumer:
What you bring:
Join the NIKE, Inc. team! As a Coach, you will be responsible for delivering exceptional consumer service and ensuring a premium brand experience for our consumers. You will coordinate, coach, and motivate the employees in your department while maintaining an excellent work atmosphere. You will support the management of the daily business in your area to achieve sales targets, including digital services, visual merchandising, sales floor, and promotional campaigns. You will identify and solve problems in partnership with your store leadership and be a brand ambassador for NIKE\’s initiatives. You will also ensure the store complies with all NIKE standards and guidelines.
Our Coaches specialize in one business area but will support cross-functionally, this vacancy is for a Commercial Coach:
COMMERCIAL
- Leading a team who can deliver efficient receiving of product, inventory accuracy to visual presentation standards
- Ensuring the smooth process of all inventories warranting our sales floor is always full, presentable and achieve brand standards
- Working alongside department leads who will oversee the individual components (product receiving and visual presentation) whilst you will be responsible for the overall product journey in store
- Being responsible for monthly initiative launches
- Using our reporting tools to make the best commercial decisions
- Achieving accurate inventory to fulfill digital orders
ATHLETE EXPERIENCE
- Ensuring the team is equipped to deliver the highest quality athlete experience (Purpose)
- Leading team Engagement on NIKE Community Ambassador activities
- Partnering with senior store leadership, you will oversee the hiring processes including onboarding
- Being responsible for store scheduling
- Working collaboratively with store team to implement & maintain a positive NIKE culture
CONSUMER EXPERIENCE
- Leading by example and the delivery of our sales floor service and bring the consumer journey to life
- Ensuring the team is equipped with brand knowledge regarding all aspects consumer service including digital service enablers
- Completing specific training and share completion with athlete services
- Using data and analytics to provide insights and partner to achieve continuous improvement with senior store leadership
What you get:
- One of the best compensation and benefits packages in the industry
- Opportunity for quarterly performance-based bonus
- A supportive team that values Diversity, Equity & Inclusion
- A career at a company at the forefront of the sports and fashion industry
- Generous online and in-store employee discounts and a brand-new NIKE outfit for you to sport with your teammates on the sales floor
Qualifications:
- Advanced exposure to Retail and People Management with the demonstrated ability in leading a shop floor (or department) which creates a unique customer experience
- Past exposure to impacting business results/critical metrics, including budgeting, planning, a high level of customer service, sales, people leadership and management
- Ability to identify core areas of training and conduct in-person learning activities whilst tracking the progress of a cohort.
- Proven ability to utilize tools for conflict resolution and employee coaching and counseling
Availability
- Flexible with scheduling and available to work retail hours which may include day, evening, weekends, and/or holidays, based on department and store/company needs
Note that relocation support is not provided for this role
Apply now online
We are waiting for you
Floor Manager (Commercial Coach) - Bournemouth Castlepoint employer: Nike
Contact Detail:
Nike Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Floor Manager (Commercial Coach) - Bournemouth Castlepoint
✨Tip Number 1
Familiarise yourself with Nike's brand values and culture. Understanding their commitment to diversity, equity, and inclusion will help you align your approach during interviews and demonstrate that you're a good fit for the team.
✨Tip Number 2
Prepare to discuss your experience in retail management and how you've successfully led teams in the past. Be ready to share specific examples of how you've improved customer experiences or achieved sales targets.
✨Tip Number 3
Showcase your ability to use data and analytics in decision-making. Think of instances where you've used metrics to drive improvements in sales or customer service, as this is crucial for the Floor Manager role.
✨Tip Number 4
Demonstrate your passion for sports and fashion, as well as your knowledge of Nike products. Being able to connect with the brand on a personal level can set you apart from other candidates.
We think you need these skills to ace Floor Manager (Commercial Coach) - Bournemouth Castlepoint
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Floor Manager (Commercial Coach) at Nike. Familiarise yourself with the key tasks mentioned in the job description, such as leading a team, managing inventory, and ensuring a premium consumer experience.
Tailor Your CV: Customise your CV to highlight relevant experience in retail and people management. Emphasise any past roles where you've successfully led teams, improved customer service, or managed inventory processes. Use specific metrics to demonstrate your impact.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the brand and your understanding of the role. Mention how your skills align with Nike's values and how you can contribute to creating a unique customer experience. Be sure to include examples from your previous work.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a managerial role.
How to prepare for a job interview at Nike
✨Showcase Your Leadership Skills
As a Floor Manager, you'll be leading a team. Be prepared to discuss your previous experiences in managing teams, motivating staff, and creating a positive work atmosphere. Use specific examples to illustrate how you've successfully led a team in the past.
✨Understand Nike's Brand Values
Familiarise yourself with Nike's mission and values. During the interview, demonstrate your understanding of what it means to be a brand ambassador for Nike. Share how you can embody these values in your role as a Commercial Coach.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and how you handle various situations on the sales floor. Think of scenarios where you've had to resolve conflicts or improve customer experiences, and be ready to share those stories.
✨Highlight Your Analytical Skills
Since the role involves using data and analytics to make commercial decisions, be prepared to discuss your experience with reporting tools and how you've used data to drive business results. This will show your potential employer that you're capable of making informed decisions.