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- Tasks: Lead a team to deliver exceptional customer service and maintain store standards.
- Company: Join Nike, a global leader in sports and fashion, known for innovation and diversity.
- Benefits: Enjoy competitive pay, bonuses, discounts, and a supportive, inclusive work environment.
- Why this job: Be part of a dynamic team that values creativity and offers growth opportunities.
- Qualifications: 4 years in retail/customer service, with 1 year as a Floor Manager; strong leadership skills required.
- Other info: Flexible hours needed; embrace a culture of inspiration and innovation.
The predicted salary is between 28800 - 43200 £ per year.
Social network you want to login/join with:
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Client:
Nike
Location:
Stockton-on-Tees, United Kingdom
Job Category:
Other
–
EU work permit required:
Yes
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Job Reference:
014f6b7d139f
Job Views:
49
Posted:
24.06.2025
Expiry Date:
08.08.2025
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Job Description:
Become a Part of the NIKE, Inc. Team
NIKE, Inc. does more than outfit the world’s best athletes. It is a place to explore potential, obliterate boundaries and push out the edges of what can be. The company looks for people who can grow, think, dream and create. Its culture thrives by embracing diversity and rewarding imagination. The brand seeks achievers, leaders and visionaries. At NIKE, Inc. it’s about each person bringing skills and passion to a challenging and constantly evolving game.
To work in retail is to be the face of NIKE, Inc. With a relentless focus on product knowledge and customer service, Nike Retail teams give valuable experiences to consumers every day. From Shanghai to San Francisco, every store has a unique perspective and hosts an inspiring community of sport and style devotees. A career in Nike Retail demands creativity and ambition and offers the opportunity to grow with some of the best athletes, teammates and retail partners in the industry.
NikeTeesside is looking for a Floor Manager to join our team and provide world-classservice to the consumer:
What you bring:
Join the NIKE, Inc. team! As a Coach, you will be responsible for delivering exceptional consumer service and ensuring a premium brand experience for our consumers. You will coordinate, coach, and motivate the employees in your department while maintaining an excellent work atmosphere. You will support the management of the daily business in your area to achieve sales targets, including digital services, visual merchandising, sales floor, and promotional campaigns. You will identify and solve problems in partnership with your store leadership and be a brand ambassador for NIKE’s initiatives. You will also ensure the store complies with all NIKE standards and guidelines.
Our coaches specialize in one business area but will support cross-functionally:
COMMERCIAL
- Leading a team who can deliver efficient receiving of product, inventory accuracy to visual presentation standards
- Ensuring the smooth process of all inventories warranting our sales floor is always full, presentable and achieve brand standards
- Working alongside department leads who will oversee the individual components (product receiving and visual presentation) whilst you will be responsible for the overall product journey in store.
- Being responsible for monthly initiative launches
- Using our reporting tools to make the best commercial decisions
- Achieving accurate inventory to fulfill digital orders
ATHLETE EXPERIENCE
- Ensuring the team is equipped to deliver the highest quality athlete experience (Purpose)
- Leading team Engagement on NIKE Community Ambassador activities
- Partnering with senior store leadership, you will oversee the hiring processes including onboarding
- Being responsible for store scheduling
- Working collaboratively with store team to implement & maintain a positive NIKE culture
CONSUMER EXPERIENCE
- Leading by example and the delivery of our sales floor service and bring the consumer journey to life
- Ensuring the team is equipped with brand knowledge regarding all aspects consumer service including digital service enablers
- Completing specific training and share completion with athlete services
- Using data and analytics to provide insights and partner to achieve continuous improvement with senior store leadership
What you get:
- One of the best compensation and benefits packages in the industry
- Opportunity for quarterly performance-based bonus
- A supportive team that values Diversity, Equity & Inclusion
- A career at a company at the forefront of the sports and fashion industry.
- Generous online and in-store employee discounts and a brand-new NIKE outfit for you to sport with your teammates on the sales floor.
Qualifications:
- Four years customer service and/or retail experience, at least one of those years in a Floor Manager function
- Ability to coach and develop a strong team
- Effective communicator, brand ambassador, and innovative leader.
- Demonstrated ability to apply product sales techniques.
- Flexible with scheduling and available to work retail hours (9am – 8pm), which may include day, evening, weekends, and/or holidays, based on department and store/company needs.
Apply now online
We are waiting for you!
NIKE, Inc. is a growth company that looks for team members to grow with it. Nike offers a generous total rewards package, casual work environment, a diverse and inclusive culture, and an electric atmosphere for professional development. No matter the location, or the role, every Nike employee shares one galvanizing mission: To bring inspiration and innovation to every athlete* in the world.
NIKE, Inc. is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.
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Floor Manager (Coach) - Teesside employer: Nike
Contact Detail:
Nike Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Floor Manager (Coach) - Teesside
✨Tip Number 1
Familiarise yourself with Nike's brand values and culture. Understanding their commitment to diversity, innovation, and customer experience will help you align your approach during interviews and discussions.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully coached and developed teams in previous roles. Be ready to discuss specific situations where you motivated your team to achieve sales targets.
✨Tip Number 3
Research the latest trends in retail and consumer behaviour, especially in the sports and fashion industry. Being knowledgeable about current market dynamics can set you apart as a candidate who is proactive and informed.
✨Tip Number 4
Network with current or former Nike employees on platforms like LinkedIn. Engaging with them can provide insights into the company culture and may even lead to referrals, increasing your chances of landing the job.
We think you need these skills to ace Floor Manager (Coach) - Teesside
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and retail management. Emphasise any previous roles where you coached or led a team, as this is crucial for the Floor Manager position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the Nike brand and your understanding of their culture. Mention specific examples of how you've delivered exceptional customer service and led teams to success.
Highlight Relevant Skills: In your application, focus on skills such as effective communication, problem-solving, and the ability to motivate a team. These are key attributes that Nike is looking for in a Floor Manager.
Showcase Your Flexibility: Since the role requires flexibility with scheduling, mention your availability clearly in your application. Highlight any experience you have working varied hours, including evenings and weekends.
How to prepare for a job interview at Nike
✨Show Your Passion for the Brand
Nike values individuals who are passionate about their products and the brand itself. Make sure to express your enthusiasm for Nike and how it aligns with your personal values during the interview.
✨Demonstrate Leadership Skills
As a Floor Manager, you'll need to lead and motivate your team. Prepare examples of how you've successfully managed teams in the past, focusing on your coaching and development abilities.
✨Highlight Customer Service Experience
Customer service is at the heart of Nike's retail operations. Be ready to discuss specific instances where you provided exceptional service or resolved customer issues effectively.
✨Prepare for Situational Questions
Expect questions that assess your problem-solving skills and ability to handle various retail scenarios. Think of examples that showcase your ability to think on your feet and make quick decisions.
