At a Glance
- Tasks: Lead and inspire a team to deliver exceptional customer experiences at Nike's flagship store.
- Company: Join the iconic NIKE team in a vibrant retail environment.
- Benefits: Attractive salary, bonuses, discounts, and exciting career development opportunities.
- Other info: Embrace diversity and inclusion while enjoying unique Nike moments.
- Why this job: Be part of a dynamic team that connects sport, culture, and community.
- Qualifications: Passion for sport, retail experience, and strong leadership skills.
The predicted salary is between 30000 - 40000 £ per year.
Start Date: October 2026
Do you know what we are missing to create the best retail team on the globe? Someone like YOU! In our NIKE Retail Stores, we use special job names for our positions: a department manager is called "Coach". Join the NIKE, Inc. team! We are seeking a confident, service-led Coach to help bring Nike’s Signature Services to life across Nike by You, Jersey by You and Nike Store Running Lab within the new London Flagship. Reporting to the Assistant Head Coach of Signature Services, this role will drive day-to-day execution, coach Athletes, and deliver premium, personalised consumer experiences that connect sport, product and culture. The successful candidate will ensure Signature Services are consistently engaging, relevant and seamlessly integrated into the wider Flagship experience while strengthening connections with London’s communities.
As a Floor Manager (Coach)– Signature Services you are:
- Support the execution of the Signature Services strategy across Nike by You, Jersey by You and Nike Store Running Lab, delivering premium and personalised consumer experiences.
- Coach and inspire Athletes to provide exceptional service, strong product storytelling and meaningful consumer engagement.
- Drive visibility, participation and service excellence through floor leadership and seamless integration with the wider store journey.
- Bring key sport, brand and cultural moments to life through relevant experiences that connect with London communities.
- Partner with store leadership and cross-functional teams to deliver consistent execution, clear priorities and continuous improvement.
- Use consumer feedback, observations and performance insights to enhance service standards, engagement and overall impact.
What you get:
- Attractive salary that evolves with the market and experience.
- Opportunity on receiving quarterly bonus payments.
- Attractive online and in-store employee discounts.
- Attractive Benefits Package, Pension & Share scheme.
- Exciting development and career opportunities.
- Regular training on leadership, sales and products.
- A dynamic and motivating environment which values Diversity, Equity & Inclusion (DE&I).
- Staff dress to represent NIKE and foster our team spirit.
- Access to sports activities.
- Opportunities to participate in unique NIKE moments.
What you bring:
- A passion for NIKE and/or love of sport.
- Some experience in retail and/or leadership positions.
- Very good command of English language (written and spoken).
- Experience and competency in serving exceptional consumer service.
- Ability to coach and develop a strong team.
- Strong focus on communication.
- Flexibility to work in shifts and on weekends.
Did we arouse your interest and do you want to support us on our mission “To bring inspiration and innovation to every athlete in the world”? Apply now, easy way online. We are waiting for you!
Floor Manager (Coach)– Signature Services – NEW LONDON FLAGSHIP employer: Nike
NIKE, Inc. is an exceptional employer that fosters a dynamic and inclusive work culture, where creativity and ambition are celebrated. As a part-time Retail Assistant (Athlete) at the NIKE Factory Store in Bishopbriggs, you will enjoy a competitive compensation package, generous employee discounts, and opportunities for personal and professional growth within a supportive team environment. Join us to be part of a brand that inspires and innovates, while connecting with a community of sport and style enthusiasts.
StudySmarter Expert Advice🤫
We think this is how you could land Floor Manager (Coach)– Signature Services – NEW LONDON FLAGSHIP
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Nike, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Nike!
We think you need these skills to ace Floor Manager (Coach)– Signature Services – NEW LONDON FLAGSHIP
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Nike, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Nike and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Nike that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Nike
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
