At a Glance
- Tasks: Lead and inspire a retail team to deliver exceptional customer experiences.
- Company: Join Nike, a global leader in sports and innovation.
- Benefits: Attractive salary, bonuses, discounts, and career development opportunities.
- Other info: Flexible shifts, regular training, and access to unique Nike events.
- Why this job: Be part of a dynamic team that values diversity and inspires athletes worldwide.
- Qualifications: Retail or leadership experience, strong communication skills, and a passion for sports.
The predicted salary is between 30000 - 42000 € per year.
Do you know what we are missing to create the best retail team on the globe? Someone like YOU!
As a Coach You Are
- Using your expertise in delivering exceptional consumer service to provide a premium brand experience to our consumers.
- Leading, coaching and motivating the employees in your department to create an excellent work atmosphere.
- Managing the daily business in your department to reach sales targets (including digital services, visual merchandising, sales floor).
- Identifying and improving areas based on consumer feedback.
- Being a brand ambassador for Nike’s initiatives and training your team.
- Ensuring that the store complies with all Nike standards and guidelines.
- Cooperating with your business partners across stores and HQ.
Commercial
- Leading a team to deliver efficient product receiving, inventory accuracy and visual presentation standards.
- Ensuring the smooth process of all inventories so the sales floor is always full, presentable and brand-standard compliant.
- Working with department leads overseeing product receiving and visual presentation while you oversee the overall product journey in store.
- Being responsible for monthly initiative launches.
- Using reporting tools to make the best commercial decisions.
- Achieving accurate inventory to fulfill digital orders.
Athlete Experience
- Ensuring the team delivers the highest quality athlete experience.
- Leading team engagement on Nike Community Ambassador activities.
- Partnering with senior store leadership to oversee hiring, onboarding and store scheduling.
- Working collaboratively with the store team to implement and maintain a positive Nike culture.
Consumer Experience
- Leading by example to deliver sales floor service and bring the consumer journey to life.
- Ensuring the team is equipped with brand knowledge for all aspects of consumer service, including digital service enablers.
- Completing specific training and sharing completion with athlete services.
- Using data and analytics to provide insights and partner with senior store leadership to achieve continuous improvement.
What You Get
- Attractive salary that evolves with the market and experience.
- Opportunity for monthly bonus payments.
- Attractive online and in‑store employee discounts.
- Benefits package, pension and share scheme.
- Exciting development and career opportunities.
- Regular training on leadership, sales and products.
- A dynamic and motivating environment that values Diversity, Equity & Inclusion (DE&I).
- Staff dress to represent Nike and foster team spirit.
- Access to sports activities.
- Opportunities to participate in unique Nike moments.
What You Bring
- A passion for Nike and/or love of sport.
- Experience in retail and/or leadership positions.
- Very good command of English language (written and spoken).
- Experience and competency in delivering exceptional consumer service.
- Ability to coach and develop a strong team.
- Strong focus on communication.
- Flexibility to work in shifts and on weekends.
Did we arouse your interest and do you want to support us on our mission “To bring inspiration and innovation to every athlete in the world.”? Apply now, the easy way online. We are waiting for you!
Floor Manager ( Coach ) - Nike West London employer: Nike
Nike West London is an exceptional employer that fosters a dynamic and inclusive work culture, where employees are empowered to lead and inspire their teams. With attractive salary packages, opportunities for bonuses, and a strong focus on personal development through regular training, Nike ensures that every team member can grow their career while enjoying unique benefits like employee discounts and access to sports activities. Join us in creating a premium brand experience and be part of a community that values diversity and innovation.
StudySmarter Expert Advice🤫
We think this is how you could land Floor Manager ( Coach ) - Nike West London
✨Tip Number 1
Get to know the company culture! Before your interview, check out Nike's values and how they align with your own. This will help you connect with the team and show that you're not just a fit for the role, but for the brand too.
✨Tip Number 2
Practice your pitch! Be ready to share your experiences in retail and leadership. Think about specific examples where you've delivered exceptional consumer service or led a team to success. We want to hear your stories!
✨Tip Number 3
Show your passion for sports! Whether it's through personal anecdotes or your knowledge of Nike products, let your enthusiasm shine. This is a key part of being a brand ambassador, and it’ll set you apart from other candidates.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you note to express your appreciation for the opportunity. It’s a simple gesture that can leave a lasting impression and shows your commitment to joining the team.
We think you need these skills to ace Floor Manager ( Coach ) - Nike West London
Some tips for your application 🫡
Show Your Passion for Nike:When you're writing your application, let your love for Nike and sports shine through! We want to see how your enthusiasm aligns with our mission to inspire every athlete in the world.
Highlight Your Leadership Skills:Make sure to showcase any experience you have in leading or coaching teams. We’re looking for someone who can motivate others and create a positive work atmosphere, so share those stories!
Tailor Your Application:Don’t just send a generic application. Take the time to tailor your CV and cover letter to reflect the specific skills and experiences that match the Floor Manager role. We love seeing candidates who put in the effort!
Apply Through Our Website:Remember, the easiest way to apply is through our website. It’s straightforward and ensures your application goes directly to us. We can’t wait to hear from you!
How to prepare for a job interview at Nike
✨Know Your Nike Inside Out
Before the interview, make sure you’re well-versed in Nike’s brand values, products, and recent initiatives. This will not only show your passion for the brand but also help you align your answers with what they stand for.
✨Showcase Your Leadership Skills
As a Floor Manager, you'll need to lead and motivate a team. Prepare examples from your past experiences where you've successfully coached or managed a team, highlighting how you improved performance or morale.
✨Emphasise Consumer Experience
Be ready to discuss how you’ve delivered exceptional consumer service in previous roles. Think of specific instances where you went above and beyond to enhance the customer experience, as this is crucial for the role.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific situations, like managing inventory or dealing with customer feedback. Practise your responses to these scenarios, focusing on your problem-solving skills and ability to maintain Nike’s standards.
