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For Companies At a Glance
- Tasks: Lead a team to deliver exceptional service and achieve sales targets.
- Company: Join NIKE, a leader in sports and fashion, known for its innovative culture.
- Benefits: Enjoy competitive pay, bonuses, discounts, and a supportive, inclusive team environment.
- Why this job: Be part of a dynamic team that values diversity and offers growth opportunities.
- Qualifications: Must have retail experience and strong leadership skills; flexibility is key.
- Other info: This is a maternity cover role for 12 months with potential for growth.
The predicted salary is between 30000 - 42000 £ per year.
NikeJunction One is looking for a Floor Manager (Service & people) to join our team and provide world-classservice to the consumer:
What you bring:
Join the NIKE, Inc. team! As a Coach, you will be responsible for delivering exceptional consumer service and ensuring a premium brand experience for our consumers. You will coordinate, coach, and motivate the employees in your department while maintaining an excellent work atmosphere. You will support the management of the daily business in your area to achieve sales targets, including digital services, visual merchandising, sales floor, and promotional campaigns. You will identify and solve problems in partnership with your store leadership and be a brand ambassador for NIKE’s initiatives. You will also ensure the store complies with all NIKE standards and guidelines.
Our coaches specialize in one business area but will support cross-functionally:
COMMERCIAL
- Leading a team who can deliver efficient receiving of product, inventory accuracy to visual presentation standards
- Ensuring the smooth process of all inventories warranting our sales floor is always full, presentable and achieve brand standards
- Working alongside department leads who will oversee the individual components (product receiving and visual presentation) whilst you will be responsible for the overall product journey in store
- Being responsible for monthly initiative launches
- Using our reporting tools to make the best commercial decisions
- Achieving accurate inventory to fulfill digital orders
ATHLETE EXPERIENCE
- Ensuring the team is equipped to deliver the highest quality athlete experience (Purpose)
- Leading team Engagement on NIKE Community Ambassador activities
- Partnering with senior store leadership, you will oversee the hiring processes including onboarding
- Being responsible for store scheduling
- Working collaboratively with store team to implement & maintain a positive NIKE culture
CONSUMER EXPERIENCE
- Leading by example and the delivery of our sales floor service and bring the consumer journey to life
- Ensuring the team is equipped with brand knowledge regarding all aspects consumer service including digital service enablers
- Completing specific training and share completion with athlete services
- Using data and analytics to provide insights and partner to achieve continuous improvement with senior store leadership
What you get:
- One of the best compensation and benefits packages in the industry
- Opportunity for quarterly performance-based bonus
- A supportive team that values Diversity, Equity & Inclusion
- A career at a company at the forefront of the sports and fashion industry
- Generous online and in-store employee discounts and a brand-new NIKE outfit for you to sport with your teammates on the sales floor
Qualifications:
- Customer service and/or retail experience, at least one year in a Floor Manager position
- Ability to coach and develop a strong team
- Effective communicator, brand ambassador, and innovative leader
- Demonstrated ability to apply product sales techniques
- Flexible with scheduling and available to work retail hours which may include day, evening, weekends, and/or holidays, based on store/business needs
Apply now online
We are waiting for you!
*Relocation is not currently available for this vacancy
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Floor Manager (Coach) Maternity Cover Fixed term 12 months employer: Nike
Contact Detail:
Nike Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Floor Manager (Coach) Maternity Cover Fixed term 12 months
✨Tip Number 1
Familiarise yourself with Nike's brand values and culture. Understanding their commitment to diversity, equity, and inclusion will help you align your approach during interviews and discussions, showcasing that you're a perfect fit for their team.
✨Tip Number 2
Highlight your leadership skills by preparing examples of how you've successfully coached and motivated teams in the past. Be ready to discuss specific situations where you improved team performance or enhanced customer service.
✨Tip Number 3
Research the latest trends in retail and consumer experience, especially within the sports and fashion industry. Being knowledgeable about current market dynamics can help you engage in insightful conversations during your interview.
✨Tip Number 4
Prepare to discuss how you would use data and analytics to drive sales and improve the customer experience. Having a clear strategy on how to implement these insights will demonstrate your proactive approach to the role.
We think you need these skills to ace Floor Manager (Coach) Maternity Cover Fixed term 12 months
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and retail management. Emphasise any previous roles where you coached or led a team, as this is crucial for the Floor Manager position.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the NIKE brand and how your values align with their commitment to diversity, equity, and inclusion. Mention specific examples of how you've delivered exceptional consumer service in past roles.
Showcase Leadership Skills: Highlight your ability to motivate and develop a team. Provide examples of how you've successfully managed a team in a retail environment, focusing on your coaching techniques and how they contributed to achieving sales targets.
Demonstrate Problem-Solving Abilities: Include instances where you've identified and solved problems in a retail setting. This could involve improving inventory processes or enhancing the customer experience, showcasing your analytical skills and initiative.
How to prepare for a job interview at Nike
✨Showcase Your Leadership Skills
As a Floor Manager, you'll need to demonstrate your ability to lead and motivate a team. Prepare examples of how you've successfully coached or developed team members in the past, highlighting any specific achievements.
✨Understand the Brand
Familiarise yourself with NIKE's values and initiatives. Be ready to discuss how you can embody these in your role and contribute to creating a premium brand experience for consumers.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle challenging situations. Think of scenarios where you've had to resolve conflicts or improve team performance, and be ready to share those stories.
✨Demonstrate Customer Service Excellence
Since the role focuses on delivering exceptional consumer service, prepare to discuss your approach to customer service. Share specific examples of how you've gone above and beyond to enhance the customer experience.
