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- Tasks: Lead a team to deliver top-notch customer service and manage daily store operations.
- Company: Join Nike, a global leader in sports and fashion, known for innovation and quality.
- Benefits: Enjoy competitive pay, performance bonuses, and generous employee discounts.
- Why this job: Be part of a dynamic team that values diversity and fosters a positive work culture.
- Qualifications: Four years in retail/customer service, with one year as a Floor Manager; strong leadership skills required.
- Other info: Flexible scheduling needed; apply now to kickstart your career with Nike!
The predicted salary is between 30000 - 42000 £ per year.
NikeGretna Green is looking for a Floor Manager (Service) to join our team and provide world-classservice to the consumer:
What you bring:
Join the NIKE, Inc. team! As a Coach, you will be responsible for delivering exceptional consumer service and ensuring a premium brand experience for our consumers. You will coordinate, coach, and motivate the employees in your department while maintaining an excellent work atmosphere. You will support the management of the daily business in your area to achieve sales targets, including digital services, visual merchandising, sales floor, and promotional campaigns. You will identify and solve problems in partnership with your store leadership and be a brand ambassador for NIKE’s initiatives. You will also ensure the store complies with all NIKE standards and guidelines.
Our coaches specialize in one business area but will support cross-functionally:
COMMERCIAL
- Leading a team who can deliver efficient receiving of product, inventory accuracy to visual presentation standards
- Ensuring the smooth process of all inventories warranting our sales floor is always full, presentable and achieve brand standards
- Working alongside department leads who will oversee the individual components (product receiving and visual presentation) whilst you will be responsible for the overall product journey in store
- Being responsible for monthly initiative launches
- Using our reporting tools to make the best commercial decisions
- Achieving accurate inventory to fulfill digital orders
ATHLETE EXPERIENCE
- Ensuring the team is equipped to deliver the highest quality athlete experience (Purpose)
- Leading team Engagement on NIKE Community Ambassador activities
- Partnering with senior store leadership, you will oversee the hiring processes including onboarding
- Being responsible for store scheduling
- Working collaboratively with store team to implement & maintain a positive NIKE culture
CONSUMER EXPERIENCE
- Leading by example and the delivery of our sales floor service and bring the consumer journey to life
- Ensuring the team is equipped with brand knowledge regarding all aspects consumer service including digital service enablers
- Completing specific training and share completion with athlete services
- Using data and analytics to provide insights and partner to achieve continuous improvement with senior store leadership
What you get:
- One of the best compensation and benefits packages in the industry
- Opportunity for quarterly performance-based bonus
- A supportive team that values Diversity, Equity & Inclusion
- A career at a company at the forefront of the sports and fashion industry
- Generous online and in-store employee discounts and a brand-new NIKE outfit for you to sport with your teammates on the sales floor
Qualifications:
- Four years customer service and/or retail experience, at least one of those years in a Floor Manager function
- Ability to coach and develop a strong team
- Effective communicator, brand ambassador, and innovative leader
- Demonstrated ability to apply product sales techniques
- Flexible with scheduling and available to work retail hours which may include day, evening, weekends, and/or holidays, based on store/business needs
Apply now online
We are waiting for you!
*Relocation is not currently available for this vacancy
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Floor Manager (Coach) - Gretna Green R-59805 employer: Nike
Contact Detail:
Nike Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Floor Manager (Coach) - Gretna Green R-59805
✨Tip Number 1
Familiarise yourself with Nike's brand values and culture. As a Floor Manager, you'll be expected to embody these values and lead your team in delivering exceptional service. Understanding the brand inside out will help you stand out during interviews.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully coached and developed teams in the past. Be ready to discuss specific situations where you motivated your team to achieve sales targets or improve customer experiences.
✨Tip Number 3
Research the latest trends in retail and consumer experience, especially within the sports and fashion industry. Being knowledgeable about current market dynamics will demonstrate your commitment to continuous improvement and innovation.
✨Tip Number 4
Network with current or former Nike employees if possible. They can provide valuable insights into the company culture and expectations for the Floor Manager role, which can give you an edge in your application process.
We think you need these skills to ace Floor Manager (Coach) - Gretna Green R-59805
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Floor Manager position at Nike. Understand the key responsibilities and qualifications required, so you can tailor your application accordingly.
Tailor Your CV: Highlight relevant experience in customer service and retail management on your CV. Emphasise any previous roles where you coached or led a team, as well as your ability to meet sales targets and maintain brand standards.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the Nike brand and your understanding of the consumer experience. Mention specific examples of how you've successfully managed teams and improved customer service in past roles.
Showcase Your Leadership Skills: In your application, provide examples of how you've motivated and developed a team. Discuss your communication style and how you foster a positive work environment, as these are crucial for the Floor Manager role.
How to prepare for a job interview at Nike
✨Showcase Your Leadership Skills
As a Floor Manager, you'll need to demonstrate your ability to lead and motivate a team. Prepare examples of how you've successfully coached or developed team members in the past, highlighting any specific achievements.
✨Understand Nike's Brand Values
Familiarise yourself with Nike's mission and values. Be ready to discuss how you can embody these values in your role and contribute to creating a premium brand experience for consumers.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle real-life situations. Think of scenarios where you've had to resolve conflicts or improve team performance, and be ready to share those experiences.
✨Demonstrate Your Customer Service Expertise
Since the role focuses on delivering exceptional consumer service, prepare to discuss your customer service philosophy. Share specific examples of how you've enhanced the customer experience in previous roles.
