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For Companies At a Glance
- Tasks: Lead a team to deliver exceptional customer service and maintain store standards.
- Company: Join NIKE, Inc., a leader in sports and fashion, embracing diversity and creativity.
- Benefits: Enjoy competitive pay, performance bonuses, discounts, and a supportive team culture.
- Why this job: Be part of a dynamic environment that values innovation and personal growth.
- Qualifications: Four years in retail/customer service, with one year as a Floor Manager required.
- Other info: Flexible hours needed; apply now to join a passionate team!
The predicted salary is between 28800 - 43200 £ per year.
Become a Part of the NIKE, Inc. Team
NIKE, Inc. does more than outfit the world’s best athletes. It is a place to explore potential, obliterate boundaries and push out the edges of what can be. The company looks for people who can grow, think, dream and create. Its culture thrives by embracing diversity and rewarding imagination. The brand seeks achievers, leaders and visionaries. At NIKE, Inc. it’s about each person bringing skills and passion to a challenging and constantly evolving game.
To work in retail is to be the face of NIKE, Inc. With a relentless focus on product knowledge and customer service, Nike Retail teams give valuable experiences to consumers every day. From Shanghai to San Francisco, every store has a unique perspective and hosts an inspiring community of sport and style devotees. A career in Nike Retail demands creativity and ambition and offers the opportunity to grow with some of the best athletes, teammates and retail partners in the industry.
NikeCannock is looking for a Floor Manager to join our team and provide world-class service to the consumer :
What you bring:
Join the NIKE, Inc. team! As a Coach, you will be responsible for delivering exceptional consumer service and ensuring a premium brand experience for our consumers. You will coordinate, coach, and motivate the employees in your department while maintaining an excellent work atmosphere. You will support the management of the daily business in your area to achieve sales targets, including digital services, visual merchandising, sales floor, and promotional campaigns. You will identify and solve problems in partnership with your store leadership and be a brand ambassador for NIKE’s initiatives. You will also ensure the store complies with all NIKE standards and guidelines.
Our coaches specialize in one business area but will support cross-functionally:
COMMERCIAL
- Leading a team who can deliver efficient receiving of product, inventory accuracy to visual presentation standards
- Ensuring the smooth process of all inventories warranting our sales floor is always full, presentable and achieve brand standards
- Working alongside department leads who will oversee the individual components (product receiving and visual presentation) whilst you will be responsible for the overall product journey in store.
- Being responsible for monthly initiative launches
- Using our reporting tools to make the best commercial decisions
- Achieving accurate inventory to fulfill digital orders
ATHLETE EXPERIENCE
- Ensuring the team is equipped to deliver the highest quality athlete experience (Purpose)
- Leading team Engagement on NIKE Community Ambassador activities
- Partnering with senior store leadership, you will oversee the hiring processes including onboarding
- Being responsible for store scheduling
- Working collaboratively with store team to implement & maintain a positive NIKE culture
CONSUMER EXPERIENCE
- Leading by example and the delivery of our sales floor service and bring the consumer journey to life
- Ensuring the team is equipped with brand knowledge regarding all aspects consumer service including digital service enablers
- Completing specific training and share completion with athlete services
- Using data and analytics to provide insights and partner to achieve continuous improvement with senior store leadership
What you get:
- One of the best compensation and benefits packages in the industry
- Opportunity for quarterly performance-based bonus
- A supportive team that values Diversity, Equity & Inclusion
- A career at a company at the forefront of the sports and fashion industry.
- Generous online and in-store employee discounts and a brand-new NIKE outfit for you to sport with your teammates on the sales floor.
Qualifications
- Four years customer service and / or retail experience, at least one of those years in a Floor Manager function
- Ability to coach and develop a strong team
- Effective communicator, brand ambassador, and innovative leader.
- Demonstrated ability to apply product sales techniques.
- Flexible with scheduling and available to work retail hours (9am – 10pm), which may include day, evening, weekends, and / or holidays, based on department and store / company needs.
Apply now online
We are waiting for you!
NIKE, Inc. is a growth company that looks for team members to grow with it. Nike offers a generous total rewards package, casual work environment, a diverse and inclusive culture, and an electric atmosphere for professional development. No matter the location, or the role, every Nike employee shares one galvanizing mission : To bring inspiration and innovation to every athlete in the world.
NIKE, Inc. is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.
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Floor Manager (Coach) - Cannock employer: Nike
Contact Detail:
Nike Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Floor Manager (Coach) - Cannock
✨Tip Number 1
Familiarise yourself with Nike's brand values and culture. Understanding their commitment to diversity, innovation, and customer experience will help you align your approach during interviews and discussions.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully coached or developed a team in the past. Highlighting your ability to motivate others will resonate well with the hiring managers.
✨Tip Number 3
Research the latest trends in retail and consumer experience, especially within the sports industry. Being knowledgeable about current market dynamics can set you apart as a candidate who is proactive and informed.
✨Tip Number 4
Network with current or former Nike employees on platforms like LinkedIn. Gaining insights from their experiences can provide you with valuable information that may help you during the interview process.
We think you need these skills to ace Floor Manager (Coach) - Cannock
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and retail management. Emphasise any leadership roles you've held and specific achievements that demonstrate your ability to coach and develop a team.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the Nike brand and how your values align with their culture. Mention specific examples of how you've delivered exceptional customer service and led teams in previous roles.
Showcase Your Skills: Highlight your communication skills and ability to motivate others. Provide examples of how you've used data and analytics to improve sales or customer experiences in past positions.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at Nike
✨Know the Brand Inside Out
Before your interview, make sure you understand Nike's values, mission, and recent initiatives. Being able to discuss how you align with their culture and contribute to their goals will impress the interviewers.
✨Showcase Your Leadership Skills
As a Floor Manager, you'll need to demonstrate your ability to lead and motivate a team. Prepare examples from your past experiences where you've successfully coached or developed team members, and be ready to discuss your leadership style.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and customer service approach. Think of specific situations where you've had to resolve conflicts or improve customer experiences, and be ready to share those stories.
✨Emphasise Flexibility and Adaptability
Retail can be unpredictable, so highlight your ability to adapt to changing circumstances. Discuss your experience with flexible scheduling and how you've managed various tasks in a fast-paced environment.
