Floor Manager (Coach) - Bournemouth Castlepoint

Nike Bournemouth Castlepoint is looking for a Floor Manager (Coach) to join our team and provide world-class service to the consumer:

What you bring:

• As a Coach, you will be responsible for delivering exceptional consumer service and ensuring a premium brand experience for our consumers.
• You will coordinate, coach, and motivate the employees in your department while maintaining an excellent work atmosphere.
• You will support the management of the daily business in your area to achieve sales targets, including digital services, visual merchandising, sales floor, and promotional campaigns.
• You will identify and solve problems in partnership with your store leadership and be a brand ambassador for NIKE's initiatives.
• You will also ensure the store complies with all NIKE standards and guidelines.

Our coaches specialize in one business area but will support cross-functionally:

• COMMERCIAL
  • Leading a team who can deliver efficient receiving of product, inventory accuracy to visual presentation standards.
  • Ensuring the smooth process of all inventories warranting our sales floor is always full, presentable and achieves brand standards.
  • Working alongside department leads who will oversee the individual components (product receiving and visual presentation) whilst you will be responsible for the overall product journey in store.
  • Being responsible for monthly initiative launches.
  • Using our reporting tools to make the best commercial decisions.
  • Achieving accurate inventory to fulfill digital orders.
• ATHLETE EXPERIENCE
  • Ensuring the team is equipped to deliver the highest quality athlete experience (Purpose).
  • Leading team Engagement on NIKE Community Ambassador activities.
  • Partnering with senior store leadership, you will oversee the hiring processes including onboarding.
  • Being responsible for store scheduling.
  • Working collaboratively with store team to implement & maintain a positive NIKE culture.
• CONSUMER EXPERIENCE
  • Leading by example and the delivery of our sales floor service and bringing the consumer journey to life.
  • Ensuring the team is equipped with brand knowledge regarding all aspects of consumer service including digital service enablers.
  • Completing specific training and sharing completion with athlete services.
  • Using data and analytics to provide insights and partner to achieve continuous improvement with senior store leadership.

What you get:

• One of the best compensation and benefits packages in the industry.
• Opportunity for quarterly performance-based bonus.
• A supportive team that values Diversity, Equity & Inclusion.
• A career at a company at the forefront of the sports and fashion industry.
• Generous online and in-store employee discounts and a brand-new NIKE outfit for you to sport with your teammates on the sales floor.

Qualifications:

• Advanced exposure to Retail and People Management with the demonstrated ability in leading a shop floor (or department) which creates a unique customer experience.
• Past exposure to impacting business results/critical metrics, including budgeting, planning, a high level of customer service, sales, people leadership and management.
• Ability to identify core areas of training and conduct in-person learning activities whilst tracking the progress of a cohort.
• Proven ability to utilize tools for conflict resolution and employee coaching and counseling.
• Availability: Flexible with scheduling and available to work retail hours which may include day, evening, weekends, and/or holidays, based on department and store/company needs.

Note that relocation support is not provided for this role.