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For Companies At a Glance
- Tasks: Lead and motivate your team while delivering exceptional customer service.
- Company: Join NIKE, a global leader in sports and innovation, embracing diversity and creativity.
- Benefits: Enjoy competitive salary, bonuses, discounts, and exciting career development opportunities.
- Why this job: Be part of a dynamic culture that values teamwork and inspires athletes worldwide.
- Qualifications: Passion for sports, retail experience, and strong communication skills required.
- Other info: Flexible shifts and opportunities to participate in unique NIKE events.
The predicted salary is between 24000 - 42000 ÂŁ per year.
NIKE, Inc. doesn’t just equip the world’s greatest athletes, it explores potential, breaks down boundaries and pushes the limits of what’s possible. The company seeks people who can grow, think, dream and create. Its culture thrives on embracing diversity and encouraging imagination. The brand needs talented people, leaders and visionaries. At NIKE, Inc. everyone contributes their skills and passion to a constantly changing, challenging game.
To work in stores is to be the face of NIKE, Inc. With a constant focus on product knowledge and customer service, NIKE’s store teams deliver valuable customer experiences every day. A career in retail at NIKE requires creativity and ambition, while offering the opportunity to grow alongside the industry’s best athletes and teammates.
As a Coach you are:
- Using your expertise in the field of exceptional consumer service to serve and deliver a premium brand experience to our consumers.
- Leading, coaching and motivating the employees in your department and ensuring an excellent work atmosphere.
- Managing the daily business in your department to reach sales targets (incl. digital services, visual merchandising, salesfloor).
- Identifying and improving areas based on feedback given by consumers.
- Being a brand ambassador for NIKE’s initiatives including training your team.
- Ensuring that the store complies with all NIKE standards and guidelines.
- Cooperating with your business partners across stores and HQ.
More specifically, our store structure consists of the 3 Coach roles below:
- COMMERCIAL: Leading a team who can deliver efficient receiving of product, inventory accuracy to visual presentation standards. Ensuring the smooth process of all inventories warranting our sales floor is always full, presentable and achieves brand standards. Working alongside departments leads who will oversee the individual components (product receiving and visual presentation) whilst you will be responsible for the overall product journey in store. Being responsible for monthly initiative launches. Using our reporting tools to make the best commercial decisions. Achieving accurate inventory to fulfil digital orders.
- ATHLETE EXPERIENCE: Ensuring the team is equipped to deliver the highest quality athlete experience. Leading team engagement on NIKE Community Ambassador activities. Partnering with senior store leadership, you will oversee the hiring processes including onboarding. Being responsible for store scheduling. Working collaboratively with store team to implement & maintain a positive NIKE culture.
- CONSUMER EXPERIENCE: Leading by example and the delivery of our sales floor service and bringing the consumer journey to life. Ensuring the team is equipped with brand knowledge regarding all aspects of consumer service including digital service enablers. Completing specific training and sharing completion with athlete services. Using data and analytics to provide insights and partner to achieve continuous improvement with senior store leadership.
What you get:
- Attractive salary that evolves with the market and experience.
- Opportunity on receiving monthly bonus payments.
- Attractive online and in-store employee discounts.
- Attractive Benefits Package, Pension & Share scheme.
- Exciting development and career opportunities.
- Regular training on leadership, sales and products.
- A dynamic and motivating environment which values Diversity, Equity & Inclusion (DE&I).
- Staff dress to represent NIKE and foster our team spirit.
- Access to sports activities.
- Opportunities to participate in unique NIKE moments.
What you bring:
- A passion for NIKE and/or love of sport.
- Experience in retail and/or leadership positions.
- Very good command of English language (written and spoken).
- Experience and competency in serving exceptional consumer service.
- Ability to coach and develop a strong team.
- Strong focus on communication.
- Flexibility to work in shifts and on weekends.
Did we arouse your interest and do you want to support us on our mission “To bring inspiration and innovation to every athlete in the world”? Apply now, easy way online. We are waiting for you!
Floor Manager (Coach) - Bicester employer: Nike
Contact Detail:
Nike Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Floor Manager (Coach) - Bicester
✨Tip Number 1
Familiarise yourself with NIKE's brand values and culture. Understanding their commitment to diversity, innovation, and exceptional customer service will help you align your approach during interviews and discussions.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully motivated and developed a team in previous roles. NIKE values strong leaders who can inspire others, so be ready to share your experiences.
✨Tip Number 3
Research the specific responsibilities of a Coach at NIKE. Understanding the nuances of managing inventory, enhancing consumer experience, and leading team engagement will allow you to speak confidently about how you can contribute.
✨Tip Number 4
Network with current or former NIKE employees if possible. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
We think you need these skills to ace Floor Manager (Coach) - Bicester
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Coach at NIKE. Highlight your relevant experience in retail and leadership roles that align with the job description.
Tailor Your CV: Customise your CV to reflect your passion for sports and retail. Emphasise your experience in delivering exceptional customer service and any leadership roles you've held, showcasing how you can motivate and develop a team.
Craft a Compelling Cover Letter: Write a cover letter that not only expresses your enthusiasm for NIKE but also demonstrates your understanding of their culture and values. Mention specific examples of how you've contributed to team success in previous roles.
Showcase Your Communication Skills: Since strong communication is key for this role, ensure your application is clear and concise. Use professional language and check for any grammatical errors to present yourself as a polished candidate.
How to prepare for a job interview at Nike
✨Show Your Passion for NIKE
Make sure to express your enthusiasm for the NIKE brand and its values during the interview. Share personal experiences related to sports or how NIKE has inspired you, as this will resonate with the interviewers and demonstrate your alignment with the company's culture.
✨Highlight Leadership Experience
As a Floor Manager (Coach), you'll be leading a team. Be prepared to discuss your previous leadership roles and how you've successfully motivated and developed your team members. Use specific examples to illustrate your coaching style and the positive outcomes it produced.
✨Demonstrate Customer Service Skills
NIKE places a strong emphasis on exceptional consumer service. Prepare to share examples of how you've provided outstanding customer experiences in the past. Discuss any feedback you've received from customers and how you've used it to improve service delivery.
✨Familiarise Yourself with NIKE's Initiatives
Research NIKE's current initiatives and community involvement before the interview. Being knowledgeable about their latest campaigns or community ambassador activities will show your commitment to the brand and your readiness to contribute to their mission.
