At a Glance
- Tasks: Lead and inspire a team to deliver exceptional customer experiences at Nike.
- Company: Join Nike, a global leader in sportswear and inclusivity.
- Benefits: Competitive pay, employee discounts, and opportunities for growth.
- Other info: Exciting career development in a fast-paced retail environment.
- Why this job: Be part of a dynamic team that values creativity and diversity.
- Qualifications: Experience in retail and a passion for sports and customer service.
The predicted salary is between 25000 - 30000 £ per year.
This job is with Nike, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.
Become a part of the NIKE, Inc. team. NIKE, Inc. does more than outfit the world’s best athletes. It is a place to explore potential, obliterate boundaries and push out the edges of what can be. The company looks for people who can grow, think, dream and create. Its culture thrives by embracing diversity and rewarding imagination. The brand seeks achievers, leaders and visionaries. At NIKE, Inc. it’s about each person bringing skills and passion to a challenging and constantly evolving game.
As a Coach you are:
- Using your expertise in the field of exceptional consumer service to serve and deliver a premium brand experience to our consumers.
- Leading, coaching and motivating the employees in your department and ensuring an excellent work atmosphere.
- Managing the daily business in your department to reach sales targets (incl. digital services, visual merchandising, salesfloor).
- Identifying and improving areas based on feedback given by consumers.
- Being a brand ambassador for NIKE’s initiatives including training your team.
- Ensuring that the store complies with all NIKE standards and guidelines.
- Cooperating with your business partners across stores and HQ.
More specifically, our store structure consists of the 3 Coach roles below:
- COMMERCIAL: Leading a team who can deliver efficient receiving of product, inventory accuracy to visual presentation standards. Ensuring the smooth process of all inventories warranting our sales floor is always full, presentable and achieves brand standards. Working alongside departments leads who will oversee the individual components (product receiving and visual presentation) whilst you will be responsible for the overall product journey in store. Being responsible for monthly initiative launches. Using our reporting tools to make the best commercial decisions. Achieving accurate inventory to fulfil digital orders.
- ATHLETE EXPERIENCE: Ensuring the team is equipped to deliver the highest quality athlete experience (Purpose). Leading team engagement on NIKE Community Ambassador activities. Partnering with senior store leadership, you will oversee the hiring processes including onboarding. Being responsible for store scheduling. Working collaboratively with the store team to implement.
Floor Manager (Coach) - 40hr - Nike Croydon employer: Nike
Nike is an exceptional employer that champions inclusivity and diversity, making it a vibrant place to work in Croydon. With a strong focus on employee growth, Nike offers numerous opportunities for personal and professional development while fostering a culture that rewards creativity and teamwork. As a Floor Manager, you will not only lead a passionate team but also be part of a global brand that values your unique contributions and encourages you to push boundaries.
StudySmarter Expert Advice🤫
We think this is how you could land Floor Manager (Coach) - 40hr - Nike Croydon
✨Tip Number 1
Network like a pro! Connect with current Nike employees on LinkedIn or at local events. Ask them about their experiences and any tips they might have for landing a role as a Coach.
✨Tip Number 2
Show your passion for the brand! When you get the chance to chat with recruiters or during interviews, share why you love Nike and how you embody their values. It’ll make you stand out!
✨Tip Number 3
Prepare for situational questions! Think of examples from your past where you’ve led a team or improved customer experience. This will help you demonstrate your skills as a Coach effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Nike team!
We think you need these skills to ace Floor Manager (Coach) - 40hr - Nike Croydon
Some tips for your application 🫡
Show Your Passion for Nike:When you're writing your application, let your love for the Nike brand shine through! Share why you want to be part of the team and how you connect with our values. We want to see that you’re not just looking for a job, but that you’re excited about being a Coach at Nike.
Tailor Your Experience:Make sure to highlight your relevant experience in retail and leadership. Use specific examples that demonstrate your ability to motivate a team and deliver exceptional customer service. We’re looking for achievers and visionaries, so don’t hold back on showcasing your skills!
Be Authentic:We value diversity and individuality, so be yourself in your application! Share your unique perspective and experiences that make you a great fit for the role. Authenticity goes a long way in helping us understand who you are beyond your qualifications.
Apply Through Our Website:Don’t forget to submit your application through our official website! It’s the best way for us to receive your details and ensure you’re considered for the role. Plus, it shows you’re serious about joining the Nike family!
How to prepare for a job interview at Nike
✨Know Your Nike Culture
Before the interview, dive deep into Nike's culture and values. Understand their commitment to diversity and inclusion, and be ready to discuss how your own experiences align with their mission. This shows that you’re not just interested in the job, but also in being part of their community.
✨Showcase Your Leadership Skills
As a Coach, you'll be leading a team, so prepare examples of how you've successfully motivated and developed others in previous roles. Think about specific situations where you’ve turned challenges into opportunities for your team, and be ready to share these stories.
✨Demonstrate Your Customer Service Expertise
Nike places a strong emphasis on exceptional consumer service. Be prepared to discuss your approach to delivering a premium brand experience. Share specific instances where you’ve gone above and beyond for customers, and how you’ve used feedback to improve service.
✨Prepare Questions That Matter
Interviews are a two-way street! Prepare thoughtful questions that show your interest in the role and the company. Ask about team dynamics, training opportunities, or how success is measured in the Coach role. This not only demonstrates your enthusiasm but also helps you gauge if it’s the right fit for you.
