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- Tasks: Lead and inspire a retail team to deliver exceptional customer experiences.
- Company: Join NIKE, a global leader in sports and innovation.
- Benefits: Attractive salary, bonuses, discounts, and career development opportunities.
- Why this job: Be a brand ambassador and make a real impact in the retail world.
- Qualifications: Passion for sports, retail experience, and strong leadership skills.
- Other info: Dynamic environment that values diversity and offers unique NIKE moments.
The predicted salary is between 30000 - 42000 £ per year.
Nike York is looking for a Floor Manager (Coach) to join our team and provide world-class service to the consumer:
What you bring:
Join the NIKE, Inc. team As a Coach, you will be responsible for delivering exceptional consumer service and ensuring a premium brand experience for our consumers. You will coordinate, coach, and motivate the employees in your department while maintaining an excellent work atmosphere. You will support the management of the daily business in your area to achieve sales targets, including digital services, visual merchandising, sales floor, and promotional campaigns. You will identify and solve problems in partnership with your store leadership and be a brand ambassador for NIKE\’s initiatives. You will also ensure the store complies with all NIKE standards and guidelines.
Our coaches specialize in one business area but will support cross-functionally:
COMMERCIAL
- Leading a team who can deliver efficient receiving of product, inventory accuracy to visual presentation standards
- Ensuring the smooth process of all inventories warranting our sales floor is always full, presentable and achieve brand standards
- Working alongside department leads who will oversee the individual components (product receiving and visual presentation) whilst you will be responsible for the overall product journey in store
- Being responsible for monthly initiative launches
- Using our reporting tools to make the best commercial decisions
- Achieving accurate inventory to fulfill digital orders
ATHLETE EXPERIENCE
- Ensuring the team is equipped to deliver the highest quality athlete experience (Purpose)
- Leading team Engagement on NIKE Community Ambassador activities
- Partnering with senior store leadership, you will oversee the hiring processes including onboarding
- Being responsible for store scheduling
- Working collaboratively with store team to implement & maintain a positive NIKE culture
CONSUMER EXPERIENCE
- Leading by example and the delivery of our sales floor service and bring the consumer journey to life
- Ensuring the team is equipped with brand knowledge regarding all aspects consumer service including digital service enablers
- Completing specific training and share completion with athlete services
- Using data and analytics to provide insights and partner to achieve continuous improvement with senior store leadership
What you get:
- One of the best compensation and benefits packages in the industry
- Opportunity for quarterly performance-based bonus
- A supportive team that values Diversity, Equity & Inclusion
- A career at a company at the forefront of the sports and fashion industry
- Generous online and in-store employee discounts and a brand-new NIKE outfit for you to sport with your teammates on the sales floor
Qualifications:
- Four years customer service and/or retail experience, at least one of those years in a Floor Manager function
- Ability to coach and develop a strong team
- Effective communicator, brand ambassador, and innovative leader
- Demonstrated ability to apply product sales techniques
- Flexible with scheduling and available to work retail hours (40 hours), which will include day, evening, weekends, and/or holidays, based on department and store/company needs
Apply now online
We are waiting for you
- Relocation is not currently available for this vacancy
Floor Manager employer: Nike
Contact Detail:
Nike Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Floor Manager
✨Tip Number 1
Get to know the company culture before your interview. Dive into NIKE's values and mission, and think about how your own experiences align with them. This will help you connect better during the conversation.
✨Tip Number 2
Practice your pitch! Be ready to share your passion for sports and retail, and how you can contribute to the team as a Coach. Keep it engaging and authentic – let your personality shine through!
✨Tip Number 3
Prepare some questions to ask during the interview. This shows you're genuinely interested in the role and the team. Think about what you want to know about the coaching style or team dynamics at NIKE.
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the position. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Floor Manager
Some tips for your application 🫡
Show Your Passion for NIKE: When you're writing your application, let your love for NIKE and sports shine through! We want to see how your enthusiasm aligns with our mission to inspire every athlete in the world.
Tailor Your Experience: Make sure to highlight your retail and leadership experience in a way that connects with the Coach role. Use specific examples that demonstrate your ability to lead a team and deliver exceptional consumer service.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to read and understand. Avoid jargon and focus on what makes you a great fit for the role.
Apply Through Our Website: Don't forget to apply through our website! It's the easiest way for us to receive your application and ensures it gets to the right people. We can't wait to hear from you!
How to prepare for a job interview at Nike
✨Know Your NIKE Culture
Before the interview, dive deep into NIKE's culture and values. Understand what it means to be a 'Coach' and how you can embody that role. This will help you connect your experiences with their expectations and show that you're genuinely passionate about the brand.
✨Showcase Your Leadership Skills
Prepare specific examples of how you've led teams in the past. Whether it's motivating staff or improving customer service, having concrete stories ready will demonstrate your capability as a Coach. Remember, they want someone who can inspire and develop others!
✨Familiarise Yourself with Retail Metrics
Brush up on key retail metrics and how they impact sales and inventory management. Being able to discuss how you’ve used data to make decisions in previous roles will impress the interviewers and show that you’re ready to take on the commercial responsibilities of the position.
✨Engage with the Interviewers
Don’t just answer questions; engage in a conversation! Ask insightful questions about the team dynamics, store culture, and how success is measured. This shows your interest in the role and helps you assess if it’s the right fit for you too.
